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BMW of Waterbury
Waterbury, CT
659 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 659 reviews
February 13, 2017
Certified pre-owned 2015 328I Brad was our sales consultant. He was great with keeping contact with us about our purchase. The whole staff at Hoffman BMW was very helpful throughou Brad was our sales consultant. He was great with keeping contact with us about our purchase. The whole staff at Hoffman BMW was very helpful throughout the whole process. When going to pick up the car, Brad went over everything about the car and made sure we felt comfortable leaving the dealership. The finance department was also very helpful. Overall it was a great experience buying our car at BMW of Watertown. More
by parks623
Verified CustomerEmployees Worked With
Charles Tuscano, Brad Epstine
February 13, 2017
Car service Friendly staff, understanding, and very accommodating. Did a great job servicing my car in such a timely manner. Thank you for your help with my vehic Friendly staff, understanding, and very accommodating. Did a great job servicing my car in such a timely manner. Thank you for your help with my vehicle and ensuring my safety driving. Elizabeth was very helpful. More
by LAUR3NP33
Employees Worked With
Elizabeth LaFond
February 10, 2017
Great experience buying a BMW from BMW of Watertown We purchased a BMW 535i this week and we could not have asked for a better experience. Found the dealership, BMW of Watertown, while looking for cars We purchased a BMW 535i this week and we could not have asked for a better experience. Found the dealership, BMW of Watertown, while looking for cars online. Dennis Smith, the client advisor we worked with, offered us a fair price up front and made the buying process completely hassle free. Everyone at the dealership was kind, professional and courteous. We will definitely come back to the dealership for our next car and will recommend the place to our family and friends! More
by ckurian
Employees Worked With
Dennis Smith, Charles Tuscano
February 09, 2017
courteous and professional Service manager was quick to keep me informed about repairs by telephone as well as email. He identified unknown problems and repaired them at reasona Service manager was quick to keep me informed about repairs by telephone as well as email. He identified unknown problems and repaired them at reasonable cost. Very satisfied. More
by TALOSCO
Employees Worked With
Howard Hafford
February 09, 2017
Great experience I would like to say during my research for a vehicle, and through the purchasing process of the vehicle, my experience with Watertown BMW was awesome. I would like to say during my research for a vehicle, and through the purchasing process of the vehicle, my experience with Watertown BMW was awesome. Everyone was very friendly. My sales person never made me feel pressured to buy, and he took a lot of time to answer my questions, and help me understand all my options. More
by TImT7356
Employees Worked With
Geoff Baldwin sales person, John Musco, Charles Tuscano, Joe Durante
February 09, 2017
Excellent service. Liz Lafond is an excellent person to dea Excellent service. Very transparent as to the cost and the timing of the repairs. Liz Lafond did a great job keeping in touch with me. Excellent service. Very transparent as to the cost and the timing of the repairs. Liz Lafond did a great job keeping in touch with me. More
by JELKOURY
Employees Worked With
Elizabeth LaFond
February 09, 2017
Quick service and communiication Thanks for getting me the discount on the oil change and taking the service on short notice. Very Polite and informational visit with quick turn aroun Thanks for getting me the discount on the oil change and taking the service on short notice. Very Polite and informational visit with quick turn around. More
by PLASRAD
Employees Worked With
Elizabeth LaFond
February 08, 2017
Awesome!!! Simply the BEST!!!! BMW Watertown the BEST!!!!! To Infinity and BEYOND!!!! BMW Watertown, friendly, efficient, clean, very helpful!!! Everyone happy!!! So important!!! G BMW Watertown the BEST!!!!! To Infinity and BEYOND!!!! BMW Watertown, friendly, efficient, clean, very helpful!!! Everyone happy!!! So important!!! GO BMW Watertown!!!! Fantastic, wonderful, PHabulous, yes with a PH!!!! More
by MUNKENHEAD
Employees Worked With
Walter Modeen, Eric DuVerger
February 07, 2017
Air bag recall They did excellent job on my car, and i receive my car clean ! Im very happy with the dealer, and Brad is an excellent person, give a lot of attention They did excellent job on my car, and i receive my car clean ! Im very happy with the dealer, and Brad is an excellent person, give a lot of attention ! More
by NILBERTOALMEIDA
Employees Worked With
Brad Epstine
February 02, 2017
Almost Great On my way to a party the Friday night a warning light popped up and the car stalled alerting me to bring to nearest service location, so I googled and On my way to a party the Friday night a warning light popped up and the car stalled alerting me to bring to nearest service location, so I googled and found it was only 4.7 miles away. I had to tow vehicle in because of engine malfunction issue the next morning. I called few times no answer. When I arrived Eric was pleasant and reassured me he will do his best to assist. He kept me informed on length of service because they need assistance on how to processed. I felt confident because he wanted to give the best service and it made me feel valued as a customer. He asked how I was enjoying the loaner, to ensure my comfort. Great job Eric I will return because of you. I was not pleased about the lady wanting to rush me along when you were going thru paper works with me. I mention my rewards card and she had no idea what I was talking about. I'm not an unreasonable person and there are times I may not know everything but will inquire, guess that's not an option in her practice for customer service. Hence, four stars and not five. More
by MONIQUEPURANDAH
Employees Worked With
Eric DuVerger
