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BMW of Waterbury
Waterbury, CT
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 656 reviews
February 09, 2017
Great experience I would like to say during my research for a vehicle, and through the purchasing process of the vehicle, my experience with Watertown BMW was awesome. I would like to say during my research for a vehicle, and through the purchasing process of the vehicle, my experience with Watertown BMW was awesome. Everyone was very friendly. My sales person never made me feel pressured to buy, and he took a lot of time to answer my questions, and help me understand all my options. More
by TImT7356
Verified CustomerEmployees Worked With
Geoff Baldwin sales person, John Musco, Charles Tuscano, Joe Durante
February 09, 2017
Excellent service. Liz Lafond is an excellent person to dea Excellent service. Very transparent as to the cost and the timing of the repairs. Liz Lafond did a great job keeping in touch with me. Excellent service. Very transparent as to the cost and the timing of the repairs. Liz Lafond did a great job keeping in touch with me. More
by JELKOURY
Employees Worked With
Elizabeth LaFond
February 09, 2017
Quick service and communiication Thanks for getting me the discount on the oil change and taking the service on short notice. Very Polite and informational visit with quick turn aroun Thanks for getting me the discount on the oil change and taking the service on short notice. Very Polite and informational visit with quick turn around. More
by PLASRAD
Employees Worked With
Elizabeth LaFond
February 09, 2017
courteous and professional Service manager was quick to keep me informed about repairs by telephone as well as email. He identified unknown problems and repaired them at reasona Service manager was quick to keep me informed about repairs by telephone as well as email. He identified unknown problems and repaired them at reasonable cost. Very satisfied. More
by TALOSCO
Employees Worked With
Howard Hafford
February 08, 2017
Awesome!!! Simply the BEST!!!! BMW Watertown the BEST!!!!! To Infinity and BEYOND!!!! BMW Watertown, friendly, efficient, clean, very helpful!!! Everyone happy!!! So important!!! G BMW Watertown the BEST!!!!! To Infinity and BEYOND!!!! BMW Watertown, friendly, efficient, clean, very helpful!!! Everyone happy!!! So important!!! GO BMW Watertown!!!! Fantastic, wonderful, PHabulous, yes with a PH!!!! More
by MUNKENHEAD
Employees Worked With
Walter Modeen, Eric DuVerger
February 07, 2017
Air bag recall They did excellent job on my car, and i receive my car clean ! Im very happy with the dealer, and Brad is an excellent person, give a lot of attention They did excellent job on my car, and i receive my car clean ! Im very happy with the dealer, and Brad is an excellent person, give a lot of attention ! More
by NILBERTOALMEIDA
Employees Worked With
Brad Epstine
February 02, 2017
Almost Great On my way to a party the Friday night a warning light popped up and the car stalled alerting me to bring to nearest service location, so I googled and On my way to a party the Friday night a warning light popped up and the car stalled alerting me to bring to nearest service location, so I googled and found it was only 4.7 miles away. I had to tow vehicle in because of engine malfunction issue the next morning. I called few times no answer. When I arrived Eric was pleasant and reassured me he will do his best to assist. He kept me informed on length of service because they need assistance on how to processed. I felt confident because he wanted to give the best service and it made me feel valued as a customer. He asked how I was enjoying the loaner, to ensure my comfort. Great job Eric I will return because of you. I was not pleased about the lady wanting to rush me along when you were going thru paper works with me. I mention my rewards card and she had no idea what I was talking about. I'm not an unreasonable person and there are times I may not know everything but will inquire, guess that's not an option in her practice for customer service. Hence, four stars and not five. More
by MONIQUEPURANDAH
Employees Worked With
Eric DuVerger
February 02, 2017
Great experience Howard Hafford was great. He kept me informed of every step of the service keeping me informed of any issues. Car was kept over the weekend and I was Howard Hafford was great. He kept me informed of every step of the service keeping me informed of any issues. Car was kept over the weekend and I was informed of the reasons. Great follow up! More
by BOBMARAGES
Employees Worked With
Howard Hafford
February 01, 2017
Excellent Service! Very friendly and knowledgeable staff. Always a pleasure doing business with the service team at BMW of Watertown. Thanks for making my vehicle safe a Very friendly and knowledgeable staff. Always a pleasure doing business with the service team at BMW of Watertown. Thanks for making my vehicle safe and reliable every time! More
by PistolPete708
Employees Worked With
Elizabeth LaFond, Eric DuVerger
February 01, 2017
Warranty Work Everything taken care of. Something that was not fixed on my last visit was taken care of this time thanks to Elizabeth following through and getting Everything taken care of. Something that was not fixed on my last visit was taken care of this time thanks to Elizabeth following through and getting it done. More
by TASSHETON
Employees Worked With
Elizabeth LaFond
