BMW of Waterbury

Great work and great price I am never worry about being overcharged or work being done that I don't need. Eric was great on keeping me up to date on status of repair. Loan I am never worry about being overcharged or work being done that I don't need. Eric was great on keeping me up to date on status of repair. Loaner car was awesome. More

Excellent Sales people Leased a new 2017 BMW X5. Dealing with the sales people was easy and straight forward. They made everything clear upfront, gave me a great price and Leased a new 2017 BMW X5. Dealing with the sales people was easy and straight forward. They made everything clear upfront, gave me a great price and delivered on everything as promised. Dennis Smith the Sales person and Donny Frost the manager were a pleasure to deal with. They followed up a week after delivery to make sure everything was good and that I was happy! Highly recommended! More

Excellent customer service I had an excellent experience very helpful customer service mechanics are very friendly and helpful they did a great job on my car ery satisfied with I had an excellent experience very helpful customer service mechanics are very friendly and helpful they did a great job on my car ery satisfied with the service More

Service was excellent I have been to many dealerships through the years and my recent service experience at Watertown topped them all. I highly recommend this dealership f I have been to many dealerships through the years and my recent service experience at Watertown topped them all. I highly recommend this dealership for both sales and service More

Good experience BMW of Watertown couldn't have been more accommodating. It was a pleasure working with a company who takes pride in their customer relations. I have u BMW of Watertown couldn't have been more accommodating. It was a pleasure working with a company who takes pride in their customer relations. I have used them 3-4 times and would recommend their dealership. More

Recent service visit Howard was professional and courteous. I dropped the vehicle off for a brake inspection and was giving timely updates on the status of my vehicle. G Howard was professional and courteous. I dropped the vehicle off for a brake inspection and was giving timely updates on the status of my vehicle. Great experience will continue to be a hoffman customer. More

Responsive and timely The service department promptly returned calls, and kept me timely informed of the status of the work being made. The Service Department was also ver The service department promptly returned calls, and kept me timely informed of the status of the work being made. The Service Department was also very accommodating to my requests to have the car ready on a particular date. Moreover, the mechanics, technicians and other staff performed superior work, and repaired a condition that I had not noticed, but was within the warranty period. My warranty is soon to expire, and they could have ignored the issue until it became a problem, which likely would have been noticed by me after the warranty expired. This type of proactive and customer-centric approach has convinced me to use BMW of Watertown in the future. More

Certified pre-owned 2015 328I Brad was our sales consultant. He was great with keeping contact with us about our purchase. The whole staff at Hoffman BMW was very helpful throughou Brad was our sales consultant. He was great with keeping contact with us about our purchase. The whole staff at Hoffman BMW was very helpful throughout the whole process. When going to pick up the car, Brad went over everything about the car and made sure we felt comfortable leaving the dealership. The finance department was also very helpful. Overall it was a great experience buying our car at BMW of Watertown. More

Car service Friendly staff, understanding, and very accommodating. Did a great job servicing my car in such a timely manner. Thank you for your help with my vehic Friendly staff, understanding, and very accommodating. Did a great job servicing my car in such a timely manner. Thank you for your help with my vehicle and ensuring my safety driving. Elizabeth was very helpful. More

Great experience buying a BMW from BMW of Watertown We purchased a BMW 535i this week and we could not have asked for a better experience. Found the dealership, BMW of Watertown, while looking for cars We purchased a BMW 535i this week and we could not have asked for a better experience. Found the dealership, BMW of Watertown, while looking for cars online. Dennis Smith, the client advisor we worked with, offered us a fair price up front and made the buying process completely hassle free. Everyone at the dealership was kind, professional and courteous. We will definitely come back to the dealership for our next car and will recommend the place to our family and friends! More