BMW of Waterbury

All smiles I had an amazing experience with Howard and Walter. I was treated like a Queen. I have never experienced anything like it. Thank you guys. I had an amazing experience with Howard and Walter. I was treated like a Queen. I have never experienced anything like it. Thank you guys. More

"Just Amazing" From the moment I called to inquire about a pre-certified car till the moment I finalized my purchase (and even beyond), I was treated with respect, p From the moment I called to inquire about a pre-certified car till the moment I finalized my purchase (and even beyond), I was treated with respect, professionalism, and courtesy. I know sometimes purchasing an auto can be a difficult and frustrating task but these guys made it easy. I had done my homework and had been researching this particular type of vehicle for several weeks. This dealership, by far, had the most reasonable price I had viewed. Actually, its pretty comical when I think about it. I had all but showed my hand by telling Dennis Smith that I loved the car and it was more than a reasonable price. After taking it for a test drive I told Dennis that I was heading on my 2 1/2 hour journey back home and would consider it. The very next morning I left by 6:00am knowing Dennis was going to be to work @ 8:30am. I walked in, sat at his desk and said "twenty eight nine is my magic number, lets try and get this done". He simply stated that he would check with his manager and see what he could do. He had a response within 5 minutes and we began the process. During that time, he introduced me to Donny Frost (sales manager) and Charles Toscano ( financial coordinator. These guys are knowledgeable, friendly, and accommodating. Between this tremendous trio, they met me at the price I wanted, got information about registering out of state, spoke with my insurance company, and had me signed, sealed, and delivered in less than two hours. It doesn't end there, the next day I had noticed the lug key for the tires was not in the glove box where it is usually kept. I called Dennis and left a message. He returned my call within 10 minutes and said he would inquire about it. I then received a call from Donny saying they couldn't locate it but by all means to send him a bill for any extra services that I may incur resolving the situation. By days end, they had gone far and above what was expected and called the previous owner. They located the locking key and overnighted it and I had it the very next day. I'm sure not all negotiations or experiences might go as well as mine had, "but why not give it a try". I felt so comfortable with these three gentlemen, I went as far to extend an open invitation to all three whenever they found themselves vacationing on cape. "Great Job Fellas" More

Precertified vehicle purchase experience Clearly a sales team that values the customer's satisfaction even After the sale.. A day after purchase I was unhappy with the amount of rust I ob Clearly a sales team that values the customer's satisfaction even After the sale.. A day after purchase I was unhappy with the amount of rust I observed on the break calibers and hub. My sales rep, quickly and efficiently coordinated with service to remedy the problem while making sure it was to my satisfaction. More

Excellent, the best Very professional. The client adviser, Elizabeth LaFond was great. She solved a problem that the car has had since it was new. Exceeded my expectati Very professional. The client adviser, Elizabeth LaFond was great. She solved a problem that the car has had since it was new. Exceeded my expectations More

Rear Windshield Wiper Repair I was able to show up without an appointment and they were able to replace the rear window wiper with no problem. Eric and Mike were great! I was able to show up without an appointment and they were able to replace the rear window wiper with no problem. Eric and Mike were great! More

super Very organized and stream-lined operation. Quality service...Courteous service techs and staff, especially Ms. LaFond. I have been dealing with Hoffma Very organized and stream-lined operation. Quality service...Courteous service techs and staff, especially Ms. LaFond. I have been dealing with Hoffman BMW (Watertown) for over 20 years and will continue....Highly recommend them when ever the opportunity presents itself. More

Elizabeth LaFond is a great asset to BMW of Watertown! I have had my BMW serviced multiple times at BMW of Watertown. Elizabeth LaFond was consistently very friendly, personal, thorough, organized, profess I have had my BMW serviced multiple times at BMW of Watertown. Elizabeth LaFond was consistently very friendly, personal, thorough, organized, professional, and made sure everything went smoothly and all information was accurate. She is an extremely great asset to BMW of Watertown! More

Tire install/alignment The dealership, and my advisor, provided excellent and friendly service. They were ready for me when I arrived and completed the work to my satisfacti The dealership, and my advisor, provided excellent and friendly service. They were ready for me when I arrived and completed the work to my satisfaction. More

Excellent service. Totally professional. Excellent service of my car. Relieved that the high standards that this dealership once had and lost under the previous ownershi Totally professional. Excellent service of my car. Relieved that the high standards that this dealership once had and lost under the previous ownership has been fully restored. More

Great experience with service appointment Liz LaFond was wonderful and took care of all the service work that needed to be done on our X3. Highly recommend their service here. Liz LaFond was wonderful and took care of all the service work that needed to be done on our X3. Highly recommend their service here. More