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BMW of Waterbury

Waterbury, CT

4.9
656 Reviews

133 Schraffts Drive

Waterbury, CT

06705

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Showing 656 reviews

March 13, 2017

Spectacular Experience The entire process of purchasing our latest vehicle was very efficient and stress-free. Our salesman, Dennis Smith, was very knowledgeable and patient More

by KB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Charles Tuscano, Elizabeth LaFond
Mar 13, 2017 -

BMW of Waterbury responded

Hello KB, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that Dennis was professional and thoroughly answered all your questions and Charles went through each stage of the financing and paperwork process so that the entire process was efficient and stress-free. We are also happy that Liz in service was delightful to work with. We appreciate you as our customer and we are dedicated to ensuring an exceptional experience every time you visit any of our dealerships. We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 11, 2017

Excellent! I would highly recommend BMW of Watertown, my salesman Charles Park was very professional and knowledgeable about the cars I test drove and untimely More

by bimmer8541
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Tuscano, Charles Park
Mar 13, 2017 -

BMW of Waterbury responded

Hello bimmer8541, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are so pleased to read that Charles Park was professional and knowledgeable and that Charles Tuscano explained all the finance details and service plans so you could decide which would best suit your needs. We are here for you anytime you need us and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2017

Smooth and easy The whole process of getting my car picked up at my office(leaving me with a loaner),having it serviced and dropped off before the end of the day was More

by SSid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Mar 13, 2017 -

BMW of Waterbury responded

Hi SSid, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that our team made the entire process smooth and easy and handled everything in a prompt manner so that we could get you back out on the road again as soon as possible. We are here for you anytime you need us so anytime you have any further questions or service needs feel free to give Liz or any of our other service advisors a call! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2017

Service Center I came in with a flat and the service team was able to fix the flat and did maintenance work on my car as well, which was greatly appreciated. The onl More

by illuvcars
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Howard Hafford
Mar 13, 2017 -

BMW of Waterbury responded

Hi illuvcars, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We apologize that we were unable to provide you with a loaner vehicle when you came in with a flat however we are pleased that Howie and the team were able to repair the tire and completed some maintenance work on it while you were here. We appreciate you taking the time to provide us with your feedback as we are always working on improving our processes. See you again at your next appointment! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 10, 2017

Purchase Both Karl and Charles were kind, friendly, attentive, and personable. They exuded kindness and showed a high level of professionalism and knowledge of More

by marlenel11210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Tuscano, Karl Turshani
Mar 13, 2017 -

BMW of Waterbury responded

Hello marlenel11210, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Karl and Charles were friendly, attentive, and personable and ensured that the entire process was seamless. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 09, 2017

Delivery and purchase My salesman was very helpful and conscientious. He bent over backwards to make the process of purchase and delivery very easy. The price seemed very f More

by hotfundsrick BMW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Tuscano, Brad Epstine
Mar 10, 2017 -

BMW of Waterbury responded

Hello hotfundsrick BMW, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Brad was helpful, conscientious, and went out of his way to ensure that the process of purchase and delivery was easy! See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 08, 2017

Purchase Dennis Smith was knowledgeable,professional and personable. He made the purchasing process easy and smooth. Great car, great dealership!😎 Ver More

by ofdfiregirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Charles Tuscano
Mar 09, 2017 -

BMW of Waterbury responded

Hello ofdfiregirl, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are happy to read that Dennis was knowledgeable, professional, personable, and ensured that the entire process was easy and smooth. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 07, 2017

Service Work Everyone was very pleasant and helpful. My time there waiting was very nice and relaxing. The experience was excellent. Elizabeth was so nice and and More

by GABE51C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Mar 07, 2017 -

BMW of Waterbury responded

Hello GABE51C! Thank you so much for your feedback and your trust in BMW of Watertown to keep your vehicle in excellent condition. We look forward to seeing you again next time. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

March 07, 2017

Personal & Professional A professional and friendly experience. I could not be happier! Eric, Dennis and the rest of the team make you feel welcome and informed. I highly rec More

by REZZIE56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paulie, Eric DuVerger
Mar 08, 2017 -

BMW of Waterbury responded

Hello REZZIE56, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are pleased to read that Eric, Dennis, and the team made you feel welcomed and informed during your visit. Thank you for your recommendation! See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 05, 2017

vehicle service Friendly and accommodating team.From scheduling a same day appointment, obtaining a loaner vehicle and service performed was an amazing experience! I More

by TEAMAND98
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Megan, Elizabeth LaFond
Mar 07, 2017 -

BMW of Waterbury responded

Hello TEAMAND98, We appreciate your feedback on Liz and are pleased to hear that you had an amazing experience with our BMW of Watertown service team. We value what our customers have to say and our team is committed to ensure your vehicle is running safely and efficiently. We look forward to your next visit. Kind regards, Heather Madore, Blog Content and Social Media Coordinator, Hoffman Auto Group. Driven by Trust.

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