BMW of Waterbury

The greatest oil change ever. Dropped car off at 7:45, picked up loaner vehicle went to the gym for two hours returned the car everything complete. Awesome experience. I didn't nee Dropped car off at 7:45, picked up loaner vehicle went to the gym for two hours returned the car everything complete. Awesome experience. I didn't need to wait even a second. Elizabeth was the friendliest person I ever met. More

Horrible customer service This dealer ship took my car in for a simple paint repair(under warranty). I Dropped the car off on a Tuesday and was told it would be back on Friday This dealer ship took my car in for a simple paint repair(under warranty). I Dropped the car off on a Tuesday and was told it would be back on Friday ,Friday came and they extended the time to the following Monday. I called them Monday morning and was told it would be ready that afternoon then was contacted and was told now it won't be ready for another two days. On that day (Wednesday) received a call telling me I could pick it up that afternoon. On my way to get it received another call from a different individual stating that it was still not ready and to wait till the next day. On Thursday at around closing time my car was reported to be ready upon arriving at the dealer and inspecting the job I found fish eyes (a poorly prepared paint job)in the paint and overspray on the fenders so after being led on for so long iv just taken the car back and will be bringing the car to another dealer to get the problems delt with iv found the staff at this dealership to be untruthful and unreliable and very misleading they offer no compensation for there false deadlines and also did not provide me with a current year model loaner as advertised I would not recommend the dealer at all in fact my opinion they should be avoided at all cost More

Service both efficient and caring I brought my 228xi in for an oil change, but also had a question about the automatic engine shut-off feature. The oil change was as expected--with flu I brought my 228xi in for an oil change, but also had a question about the automatic engine shut-off feature. The oil change was as expected--with fluids topped off and all else checked out. The question was answered, And, given the grunginess of the car's exterior after our recent snowstorm, I was delighted to see that it now looked spectacular after a careful hand washing. More

Very Smooth Buy It was pretty smooth and the transaction went along so well. From the time that we test drove the car to the final signing of the deal. Charles, our s It was pretty smooth and the transaction went along so well. From the time that we test drove the car to the final signing of the deal. Charles, our salesman was very accommodating and well mannered and his knowledge of the car was quite impressive. More

No prpblems..service and attention was excellent. Like I said..service and attention to detail was excellent. No problems. The service lady was very attentive to my needs and the car was serviced in a Like I said..service and attention to detail was excellent. No problems. The service lady was very attentive to my needs and the car was serviced in a very short time frame. More

Easy experience Very easy to get appointment. Convenient date. Dropped off and contacted me when ready. Addressed everything related to lease. Had no issues or concer Very easy to get appointment. Convenient date. Dropped off and contacted me when ready. Addressed everything related to lease. Had no issues or concerns afterwards. More

Excellent Experience I stopped into Hoffman BMW in Watertown a couple of weeks ago to simply view a car I saw online. I had the fortunate opportunity of meeting Mr. Karl T I stopped into Hoffman BMW in Watertown a couple of weeks ago to simply view a car I saw online. I had the fortunate opportunity of meeting Mr. Karl Turshani. He was immediately personable and professional. As I sat down with him, he explained the car I was interested in had been sold. He very nicely suggested there might be another on the lot I would consider seeing. I explained exactly what I would consider. The most important part in communicating is really listening, Karl did just that. I told him my price point, desired model/year, and payment I felt fit me. As it turned out, there was another car, I pondered it, and accepted the offer to take it for a test drive along with my son. Before we left, Karl had arranged to have my trade in evaluated and consulted with Charles Tuscano, the Finance Manager. On the test drive, Karl was patient, answered all our questions with his thorough knowledge of the vehicle, and it felt more like driving with a friend than a stiff salesperson. When we returned, Charles had all the finance numbers. I was very pleased with them and decided to purchase the car. Twenty four hours later, I returned to pick up my new car, properly insured through my carrier, registered and meticulously detailed. Charles made the paperwork process efficient and pleasant, explaining every detail. I am very happy with what is our family’s fourth purchase from Hoffman BMW. In all the salespeople I have dealt with, I have found Mr. Turshani to be the most exemplary, and have always had a great experience with this dealership. More

Very good! I've always been happy with the service department at BMW of Watertown. My experience this time was also positive and I thought Harold Harford was ve I've always been happy with the service department at BMW of Watertown. My experience this time was also positive and I thought Harold Harford was very proactive and friendly. I also was happy with the service in the parts department. More

Simple and efficient Went in for oil change; service was friendly and efficient; they recommended additional maintenance service and pricing and additional time frame if d Went in for oil change; service was friendly and efficient; they recommended additional maintenance service and pricing and additional time frame if done on that day..when i declined they provided me with recommended work and cost for future reference.they washed my car and off i went.. very positive experience. More

Excellent Best car buying experience I ever had The finance and the sales process has beyond 5 stars services I have received Great place to buy the car Best car buying experience I ever had The finance and the sales process has beyond 5 stars services I have received Great place to buy the car More