BMW of Waterbury

A New Buyer's Experience at BMW Mr. Karl was very helpful, friend and professional. He made the car sale process very smooth and easy. I would recommend him to my friends. Very co Mr. Karl was very helpful, friend and professional. He made the car sale process very smooth and easy. I would recommend him to my friends. Very courteous and polite with a good sense of humor which made the whole sale process very joyful. More

Excellent service with my New Car purchase My recent purchase of my new BMW X3 xDrive35i was an exceptional experience. My Salesman, Dennis Smith, provided a professional and consultative exper My recent purchase of my new BMW X3 xDrive35i was an exceptional experience. My Salesman, Dennis Smith, provided a professional and consultative experience that helped guide me in my decision making process. Finance Manager, Charles Tuscano was excellent as well. His advice and guidance during the finance discussions helped reassure my purchase decision. This experience has given me a high level of appreciation and trust with the dealership and will keep me coming back for years to come as well as recommending others to purchase at BMW of Watertown. I was really impressed with the facility both inside and out. It was was extremely well organized, neat and clean with engaging and friendly employees. Every eye contact with an employee was met with a smile and a greeting. An overall wonderful experience! Thanks again, Vin Cipriano More

Best experience ever! Charles Park, Charlie, Donnie Frost and Joe Durante are the best foursome to deal with. I've purchased and leased many cars and my experience with the Charles Park, Charlie, Donnie Frost and Joe Durante are the best foursome to deal with. I've purchased and leased many cars and my experience with these four at BMW of Watertown was the most positive. All questions were addressed and answered to my satisfaction. And the BMW Genius is making a house call to help me program my garage door opener and to go over some areas I'm not sure of. The service is unbelievable. More

Couldn't be easier Once again another painless trip for service. Dropped off my car, picked up a beautiful loaner, returned later in the day to find my car hand washed Once again another painless trip for service. Dropped off my car, picked up a beautiful loaner, returned later in the day to find my car hand washed and waiting for me. Gotta love it. More

Service on 2015 BMW X1 idrive28i I was very pleased with my experience at Hoffman BMW in Watertown, CT on Friday, March 17. They acquired and programmed a new key for me and also serv I was very pleased with my experience at Hoffman BMW in Watertown, CT on Friday, March 17. They acquired and programmed a new key for me and also serviced my car. Eric Duverger was my service rep. He was courteous, accommodating and thorough. I appreciated that he came back to the waiting area several times to give me the status of the work being done. The process was fast and efficient. More

Accomadating I have been there several times in the last couple of months for different issues that was covered by warranty and every time Eric made it a pleasant I have been there several times in the last couple of months for different issues that was covered by warranty and every time Eric made it a pleasant experience, made sure I drove with the tech to insure all the noises that were mentioned were heard....Execellent service More

New car Salesperson was excellent. He kept us informed. He was very friendly. He answered all our questions. He explained how the vehicle worked. Explained th Salesperson was excellent. He kept us informed. He was very friendly. He answered all our questions. He explained how the vehicle worked. Explained the process. Helped register us online. More

Convenient They are extremely helpful and are super convenient. I was helped by Karl Turshani, he helped me make the experience a great one, I highly recommend H They are extremely helpful and are super convenient. I was helped by Karl Turshani, he helped me make the experience a great one, I highly recommend Hoffman BMW! More

Pleasant experience Have been a very satisfied and loyal customer of the Hoffman Auto Group for 20 years, however, this was my first visit to their BMW dealership which p Have been a very satisfied and loyal customer of the Hoffman Auto Group for 20 years, however, this was my first visit to their BMW dealership which proved to be yet another very pleasant experience. Dennis Smith was my client advisor who patiently assisted me through the process of locating the vehicle I wanted. He is very knowledgeable, professional and was always a pleasure to work with. Many thanks to everyone at BMW of Watertown. More

Elizebeth LaFond was excellent in explaining about service ELIZEBETH WAS VERY PROMPT IN CALLING ME AND LETTING ME KNOW THAT THEY HAD TO KEEP MY CAR OVERNIGHT AND THE JOB WAS DONE PERFECTLY. ELIZEBETH WAS VERY PROMPT IN CALLING ME AND LETTING ME KNOW THAT THEY HAD TO KEEP MY CAR OVERNIGHT AND THE JOB WAS DONE PERFECTLY. More