Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Waterbury
Waterbury, CT
659 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 659 reviews
April 10, 2017
Always accommodating and courteous. I stopped in with a wiper issue, I was not sure if I would need an appointment, Liz who is always accommodating, had them take it right in and I was b I stopped in with a wiper issue, I was not sure if I would need an appointment, Liz who is always accommodating, had them take it right in and I was back on the roar 15 minutes later, problem solved. They have always been prompt and courteous for the last three time I have been in for service. These folks understand the meaning of "Service" First class operation. Thank you all. More
by DIEGUARD
Verified CustomerEmployees Worked With
Elizabeth LaFond
April 07, 2017
Mis-leading, unprofessional and self-serving Leased a BMW i3 summer of 2016. Vehicle's dangerous loss of power while using range extender is subject of a class action lawsuit. This was in place Leased a BMW i3 summer of 2016. Vehicle's dangerous loss of power while using range extender is subject of a class action lawsuit. This was in place prior to my lease. Dealer gave no disclosure of danger, under performance of car or lawsuit. When we brought this to dealers attention after a couple of near misses due to the sudden loss of power they said that the power reduction is within design specifications. Hoffman did not offer any assistance to get out of lease early or take any responsibility. They placed all blame on BMW who did offer a little help that Hoffman tried to take advantage of and turn a bad situation into another sale for themselves. More
by DD
Employees Worked With
Donny Frost, Walter Modeen
April 07, 2017
friendly and good information The sales person is knowledgeable, friendly and rcommended the right vehicle plus accrptable pricing needed to make the decision. Test drive was a pl The sales person is knowledgeable, friendly and rcommended the right vehicle plus accrptable pricing needed to make the decision. Test drive was a pleasure and document preparation was efficient. More
by aveniralex
Employees Worked With
Charles Tuscano, Karl Turshani
April 06, 2017
Fantastic service! Great experience! Fast, to the point, efficient. Eric DuVerger helped me each step of the way and I appreciate the ride to and from work. I always Great experience! Fast, to the point, efficient. Eric DuVerger helped me each step of the way and I appreciate the ride to and from work. I always get the best service here! Thank you! More
by BILLEDWARDS18
Employees Worked With
Eric DuVerger
April 05, 2017
Smooth process No significant problems. A lot of paperwork/computer entry to be done by the associate- maybe because it was my first service visit - took a little lo No significant problems. A lot of paperwork/computer entry to be done by the associate- maybe because it was my first service visit - took a little longer than I anticipated More
by MELSER82
Employees Worked With
Howard Hafford
April 05, 2017
Excellent way to purchase a car I purchased a new 2017 X5 from Dennis Smith of BMW Watertown. From the very beginning Dennis was low pressure knowledgeable and very patient. Denni I purchased a new 2017 X5 from Dennis Smith of BMW Watertown. From the very beginning Dennis was low pressure knowledgeable and very patient. Dennis answered all of my questions had great follow up, and made sure I got a fair price. I would highly recommend BMW of Watertown/Hoffman. I would also recommend that you use for Dennis Smith as your client advisor. More
by justfarnsworth
Employees Worked With
Dennis Smith, Charles Tuscano
April 04, 2017
Efficient and thorough I haven't had an easier experience in the last 20 years of driving than I have had here. I have been here three times now and will definitely be back. I haven't had an easier experience in the last 20 years of driving than I have had here. I have been here three times now and will definitely be back. More
by VITOLUISR
Employees Worked With
Eric DuVerger
April 03, 2017
Best buying experience Dennis was so incredibly patient. I was torn between two vehicles....he never rushed me or tried to push me into a car. It took me a couple of days Dennis was so incredibly patient. I was torn between two vehicles....he never rushed me or tried to push me into a car. It took me a couple of days to decide....once I made up my mind on the car I loved he made sure everything went smoothly. I love my car and will definitely be back with Dennis when it's time for another! Charlie was great handling all the necessary paperwork. It was a nice easy signing! No surprises and everything was explained clearly. More
by warock01
Employees Worked With
Dennis Smith, Charles Tuscano
March 31, 2017
2017 x3 28i Just leased another vehicle, 2017 x3, from BMW of Watertown and Dennis Smith. These folks are fantastic, no pressure, accurate and of course friendly Just leased another vehicle, 2017 x3, from BMW of Watertown and Dennis Smith. These folks are fantastic, no pressure, accurate and of course friendly and easy to do business with. I would highly recommend this dealership. I would also highly recommend Dennis Smith as your sales person. More
by johnjvaitkus
Employees Worked With
Dennis Smith
March 29, 2017
2004 BMW X3 2.5i Had the pleasure of dealing with Howie. From start to finish he made my diagnostics, oil change and repairs extremely convenient. I was also pleasantl Had the pleasure of dealing with Howie. From start to finish he made my diagnostics, oil change and repairs extremely convenient. I was also pleasantly surprised by the cost of the work done. Good atmosphere and very accommodating. Thank you Hoffman BMW and see you soon! More
by staceys1217
Employees Worked With
Howard Hafford
