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BMW of Waterbury

Waterbury, CT

4.9
656 Reviews

133 Schraffts Drive

Waterbury, CT

06705

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Showing 656 reviews

April 18, 2017

Expert service at the friendliest dealer in town! The dealer was fast and friendly. All service performed on my vehicle was explained clearly to me and I appreciated the fact that they followed up wit More

by MICHAEL.DEAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Apr 19, 2017 -

BMW of Waterbury responded

Hello MICHAEL.DEAN, Thank you for trusting Hoffman BMW of Watertown with your vehicle service needs. We are happy to hear that our team was friendly, prompt, explained everything to your fully and followed up to ensure that you were completely satisfied with the work completed to your vehicle. We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 18, 2017

Dave Dyckman's review Our X5 broke down on the road outside of Watertown, CT and this team took complete care of us. Could not rate this team better - thanks so much and co More

by davedyckman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric DuVerger
Apr 19, 2017 -

BMW of Waterbury responded

Hello davedyckman, Thank you for trusting Hoffman BMW of Watertown with your vehicle service needs. We are happy to hear that our team took complete care of you after your X5 broke down on the road. We are here for you anytime you need us and we are dedicated to ensuring that your vehicle is running safely and efficiently for the years ahead. We look forward to seeing you again! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 17, 2017

Accurate Online Inventory Backed by Knowledgeable Team I had poor experience with other BMW dealerships in the State of Connecticut as far as having an up to date inventory that accurately matched what was More

by peter.borla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Tuscano, Karl Turshani, Joe Durante
Apr 18, 2017 -

BMW of Waterbury responded

Hello peter.borla, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new CPO vehicle! We are pleased to hear that our team had an accurate and up to date inventory and that our team was friendly, professional, and explained all the features available on your new vehicle. We are here for you anytime you need us so let us know anytime you have any further questions or vehicle service needs! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 14, 2017

Service My service experiences at the BMW of Watertown have always been positive, I would go nowhere else. I was kept of progress and cost of any parts need More

by SJKENDALL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Hafford
Apr 14, 2017 -

BMW of Waterbury responded

Hi SJKENDALL, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Howie and the team kept you up to date on the progress of your vehicle every step of the way, and ensured an overall positive experience. See you again next time! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2017

The team at BMW of Watertown are simply fantastic! From the moment I walked into the showroom until my car was delivered to me - i felt truly valued by the team at BMW Watertown. More

by raphaelchlls8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis Smith, Charles Tuscano
Apr 13, 2017 -

BMW of Waterbury responded

Hi raphaelchlls8, Thank you for choosing Hoffman BMW of Watertown and congratulations on the purchase of your new vehicle! We are pleased to read that our team ensured that you felt valued as our customer every step of the way. We look forward to seeing you again when you are in for your regularly scheduled maintenance! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 13, 2017

good service I was greeted in a good way and with excellent service and good attentions They provided me with excellent attentions And facilities I am satisfied More

by JAIROPERALTA1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Apr 13, 2017 -

BMW of Waterbury responded

Hi JAIROPERALTA1984, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to hear that our team provided you with great attention to detail and excellent overall service. We are here for you anytime you need us so let us know anytime you have any further questions or further service needs. See you again! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 12, 2017

Awesome!!! Fantasitic!!! Wonderful!!! PHabulous!!! With a PH Absolutely the BEST!!! Way to GO BMW Watertown!!! The entire Team Friendly!!! Helpful!!! I would drive twice the distance if needed for this TEAM!!! More

by MUNKENHEAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony in Service awesome!!!, Donny Frost, John Musco, Walter Modeen, Eric DuVerger
Apr 12, 2017 -

BMW of Waterbury responded

Hello MUNKENHEAD, Thank you for your continued trust in our Hoffman BMW of Watertown service team. We are pleased to hear that Walter and our team were friendly and helpful! See you again next time! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 10, 2017

Always accommodating and courteous. I stopped in with a wiper issue, I was not sure if I would need an appointment, Liz who is always accommodating, had them take it right in and I was b More

by DIEGUARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth LaFond
Apr 11, 2017 -

BMW of Waterbury responded

Hello DIEGUARD, Thank you for trusting Hoffman BMW of Watertown for your vehicle service needs. We are happy to read that Liz was accommodating and ensured that your concern with your wiper was addressed in a prompt manner so that we could get you back out on the road again as soon as possible. See you again at your next appointment! Kind regards, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

April 07, 2017

Mis-leading, unprofessional and self-serving Leased a BMW i3 summer of 2016. Vehicle's dangerous loss of power while using range extender is subject of a class action lawsuit. This was in place More

by DD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donny Frost, Walter Modeen
April 07, 2017

friendly and good information The sales person is knowledgeable, friendly and rcommended the right vehicle plus accrptable pricing needed to make the decision. Test drive was a pl More

by aveniralex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Tuscano, Karl Turshani
Apr 10, 2017 -

BMW of Waterbury responded

Hello aveniralex, Thank you for choosing Hoffman BMW of Watertown. We are happy to hear that Karl was knowledgeable, friendly, and found the right vehicle to suit all your needs and within your price range. We appreciate you as our customer and are dedicated to ensuring an exceptional experience at every visit. See you again when you are in for service! Sincerely, Alison Gilbert, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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