BMW of Waterbury

Customer Service at Its Best Karl Turshani was a joy to work with. Karl's behavior through the entire process was always with making my experience as comfortable and stress free Karl Turshani was a joy to work with. Karl's behavior through the entire process was always with making my experience as comfortable and stress free as possible. From the first time we spoke on the phone to finalizing my purchase he never put any pressure on me and made me feel that he always had my best interest in mind. I do hope you appreciate Karl as an outstanding employee and an excellent ambassador for the Hoffman Auto Group. Charles Tuscano made the finance process simple and was extremely efficient. All of the paper work was ready which made finalizing this unpleasant necessity a breeze. Thank you for a pleasant car buying experience. More

Emissions Disaster The service center in Watertown treated me with amazing care and respect during my latest trials with our 1996 Z3. Eric DuVerger, our service advisor The service center in Watertown treated me with amazing care and respect during my latest trials with our 1996 Z3. Eric DuVerger, our service advisor, went over and beyond what I thought a dealer would do for a customer who had an old car. They kept the car for more than two weeks, analyzing how to help us get it through emissions. The emissions test had aborted 8 times this year. As my legal time was running out, my last hope was your service dept. By changing two sensors and doing additional drive cycles, it finally passed. We are not customers who are big money makers for the dealership and we were so happy to get first class service. Thank you so much. John Hislop More

Great! Service was great, they keep me up to date on my service & were very pleasant to work with. I will continue to have my car services there. Service was great, they keep me up to date on my service & were very pleasant to work with. I will continue to have my car services there. More

Amazing service! Honestly, this is the first time that my car buying experience has resembled that of booking a room or buying a flight ticket. It really was an amazin Honestly, this is the first time that my car buying experience has resembled that of booking a room or buying a flight ticket. It really was an amazing experience and I feel like the salesman was my friend. In all, it probably took me two and a half hours to from the moment I initialed the first contact to getting the car out of the parking lot. Everything is just streamlined and the salesman who attended me (Brad Epstine) was just phenomenal. Great service all around. Polite to no end. Reserved and extremely helpful. He helped me navigate the process like he was an old friend of mine. More

Came in for Service Eric was great. I wish BMW corporate would allow oil changes under warranty/maintenance plan more often. They allow changes every 12k miles or 24 mo Eric was great. I wish BMW corporate would allow oil changes under warranty/maintenance plan more often. They allow changes every 12k miles or 24 months. For those who drive less than 12k/year, 2 years is a long time to go without an oil change. This is BMW corporate's rule and not the dealer. The dealer was good. More

Quick and efficient. My car had a routine oil change. The whole experience was a pleasant one. The waiting area is comfortable and clean. Elizabeth was helpful, pleasant My car had a routine oil change. The whole experience was a pleasant one. The waiting area is comfortable and clean. Elizabeth was helpful, pleasant and efficient. Thank you everyone. More

efficient/polite/accomidating Relocated to area,after servicing bmw vehicles at another dealer for 30 years. Very accommodating/ fast check in. Extended themselves to make us feel Relocated to area,after servicing bmw vehicles at another dealer for 30 years. Very accommodating/ fast check in. Extended themselves to make us feel welcome. Provided a loaner that was not only new but just recvd. i.e..2 odd miles on it. Couldn't have been more helpful. Plan on bringing our other 2010 bmw 5 for a full detail and service update next month. More

excellent and hassle free purchased a CPO 2014 3 series. The Sales Adviser Mr Dennis is friendly and honest with the dealing. Mr Charles was prompt and provided all the detai purchased a CPO 2014 3 series. The Sales Adviser Mr Dennis is friendly and honest with the dealing. Mr Charles was prompt and provided all the details with clarity. It was a breeze, from the test drive till the purchase. Highly recommended. More

Very honest opinion and friendly service Howard is friendly and experienced. He was very honest with me in answering my issues. I would highly recommended this dealer service although it's a Howard is friendly and experienced. He was very honest with me in answering my issues. I would highly recommended this dealer service although it's a little far away from from closest dealership. It's worth it to travel a few miles extra. More

Down to earth dealership I was up visiting family in CT from the Baltimore/DC area and needed an oil change. The staff up here were down to earth and very personable. It felt I was up visiting family in CT from the Baltimore/DC area and needed an oil change. The staff up here were down to earth and very personable. It felt more comfortable than it has been when I go to dealerships in the Baltimore/DC area. Also, was complement on the modifications I made to my 3 series which was a nice bonus More