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BMW of Waterbury
Waterbury, CT
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 656 reviews
May 02, 2017
Professional and excellent car shopping experience Charles Park took the time to give us all of my options and was never pushy. I ended up getting a X1 that I LOVE. He even spent the time to make sur Charles Park took the time to give us all of my options and was never pushy. I ended up getting a X1 that I LOVE. He even spent the time to make sure I knew how everything worked and were set up properly as far as GPS, SiriusXM Radio, CD entertainment system and connecting the blue tooth with our phones etc. I highly recommend Charles Park. Charles. Tuscano also provided us excellent and speedy support for purchasing documentation and car maintenance programs. we drove our X1 home in the same day! It was a very pleasant car shopping experience! More
by bmw2
Verified CustomerEmployees Worked With
Charles Tuscano, Charles Park
May 02, 2017
Exceptional, top notch service from sales to finance! Exceptional service! The dealership was an absolute pleasure to deal with. Both Dennis Smith and Charles Tuscano were extremely attentive, helpful and Exceptional service! The dealership was an absolute pleasure to deal with. Both Dennis Smith and Charles Tuscano were extremely attentive, helpful and pleasant, making my experience top notch! I highly recommend this dealership to both family and friends and will undoubtable be back for future purchases. Everything was explained in detail, from car options/ordering to finances and how all of the cars features worked. I am very satisfied with my entire experience and look forward to enjoying my new vehicle. Thank you Charlie and Silver Fox :) More
by lori.esposito32
Employees Worked With
Dennis Smith, Charles Tuscano
May 02, 2017
Saturday morning walk-in oil change First thing Saturday morning I walked into the BMW of Watertown service department to get an oil change as determined by the message system in my 2010 First thing Saturday morning I walked into the BMW of Watertown service department to get an oil change as determined by the message system in my 2010 X3. I've always had it serviced at the BMW dealer since I know they'll inspect it and wash it while it's there. They took me in immediately, and an hour later I was presented with a review of the inspection (all good) a clean vehicle, and to my surprise a bill that was less than what a local garage had quoted. I'm always treated as a valued customer while there, and I get the added benefit of having my X3 inspected by a mechanic that's been trained on what to look for. And, thanks to Dennis (sales) for the pleasant conversation while I waited. More
by bealha
Employees Worked With
Dennis Smith, Eric DuVerger
April 30, 2017
Service made easy and enjoyable. I love going to Hoffman BMW because you are treated like family. My experience this time was no different. I loved Elizabeth LaFond. She was professi I love going to Hoffman BMW because you are treated like family. My experience this time was no different. I loved Elizabeth LaFond. She was professional and yet so very wonderful in my encounter. She is the true definition of service with a smile. Service was done in a timely fashion. The communication you get is wonderful. Thank you for making my experience seamless. More
by JENALERIC
Employees Worked With
Elizabeth LaFond
April 28, 2017
nice and easy courteous helpful knowledgable - these three words describe everything the sale went as smoothly as possible Mr. Tuscano was especially understandin courteous helpful knowledgable - these three words describe everything the sale went as smoothly as possible Mr. Tuscano was especially understanding and helpful in resolving all the questions we had. More
by koker97
Employees Worked With
Charles Tuscano, Charles Park
April 28, 2017
Prompt Everything was as expected. I was greeted right way and service was completed within the estimated time. I would recommend Hoffman BMW service to anyo Everything was as expected. I was greeted right way and service was completed within the estimated time. I would recommend Hoffman BMW service to anyone. More
by EBORDEN97
Employees Worked With
Eric DuVerger
April 27, 2017
Amazing!! Elizabeth LaFond has made yet another scheduled service amazing! I bought my BMW from the Ridgefield dealership and have never been treated so well a Elizabeth LaFond has made yet another scheduled service amazing! I bought my BMW from the Ridgefield dealership and have never been treated so well as at Hoffman BMW. There are not many people who can say they enjoyed a service trip, but my morning was awesome. Thank you Liz for another great experience. I will definitely be purchasing my next BMW in Watertown. More
by Kirsten
Employees Worked With
Elizabeth LaFond
April 27, 2017
Great staff! I recently went to check out a 435i, as soon as Charles showed me the car and took me for a ride I knew I didn't want to leave without the car. I had I recently went to check out a 435i, as soon as Charles showed me the car and took me for a ride I knew I didn't want to leave without the car. I had come to the dealership with previous knowledge about these cars and Charles knew everything I needed to know and more! Was very helpful and personable, I've already recommended him and the dealership as a whole to multiple friends. Will definitely be dealing with them again in the future, thanks bmw of Watertown! More
by tate.dusenbery
Employees Worked With
Charles Tuscano, Charles Park
April 26, 2017
Awesome Elizabeth my service relations person is always amazing and very helpful I would highly recommend working with this dealership I only went in for t Elizabeth my service relations person is always amazing and very helpful I would highly recommend working with this dealership I only went in for tires and they clean the inside of my car More
by GLAZER110
Employees Worked With
Elizabeth LaFond
April 25, 2017
Professional people great service Very helpful and professional stuff, clean facility, great service. Elizabeth and Walter are absolutely great people, very motivated to help the custo Very helpful and professional stuff, clean facility, great service. Elizabeth and Walter are absolutely great people, very motivated to help the customer. I would definitely recommend this place. More
by akhaimoff
Employees Worked With
Walter Modeen, Elizabeth LaFond
