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BMW of Waterbury
Waterbury, CT
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 22, 2017
Highly Recomended The service team which includes the techs at Watertown BMW seem to really care about making the customer happy. My past few visits there have been dra The service team which includes the techs at Watertown BMW seem to really care about making the customer happy. My past few visits there have been drama free. I believe the tech I talk to there (Mike?) is extreamly helpful resolving any issues I may encounter with the car. More
by F80pilot
Verified CustomerEmployees Worked With
Elizabeth LaFond
May 22, 2017
So far no new problems,. Ms Lafond was away, so Mr. DuVerger took good care of me. The water pump work done so far so good. I would have given you 5 stars if it weren't for Ms Lafond was away, so Mr. DuVerger took good care of me. The water pump work done so far so good. I would have given you 5 stars if it weren't for the technician, Antonio Capela, not securing the air filter housing inside the engine compartment. One of the nuts was missing, and I had to find one that would work. Luckily he left the other nut attached, but loose. I have had this 1987 325IS since new, I know the car inside out, and I always check everything after it is serviced. So, I can tell good from bad work! More
by VRE
Employees Worked With
Antonio Capela, Elizabeth LaFond, Eric DuVerger
May 21, 2017
An Amazing Experience My wife and I can't express enough thanks to everyone at Hoffman BMW. There team was so professional and committed to making our experience second to My wife and I can't express enough thanks to everyone at Hoffman BMW. There team was so professional and committed to making our experience second to none from our first steps in beautiful facility to driving away in our new X1. Special thanks to Donny, Charlie, Walter, Joe and our Client Advisor Dennis More
by First time owner 2017
Employees Worked With
Donny Frost, Dennis Smith, Walter Modeen, Charlie Tuscano, Joe Durante, Dennis Smith, Donny Frost, Charles Tuscano, Walter Modeen, Joe Durante
May 20, 2017
Great car-buying experience Despite the pouring rain, Karl Turshani was more than willing to provide excellent customer service to me, both inside and outside the dealership. I Despite the pouring rain, Karl Turshani was more than willing to provide excellent customer service to me, both inside and outside the dealership. I found him to be attentive, responsive, and pleasant. I'd recommend him to anyone looking for either a new or used BMW. More
by bmwfan
Employees Worked With
Charles Tuscano, Karl Turshani
May 20, 2017
Awesome Service..!! I had Karl Turshani as my advisor. He was very helpful, knowledgeable and went out of his way to find me the very beautiful 2017 BMW X1 car, This was I had Karl Turshani as my advisor. He was very helpful, knowledgeable and went out of his way to find me the very beautiful 2017 BMW X1 car, This was my first time buying from BMW of Watertown and I must say the experience was gratifying, BMW of Watertown is an amazing and highly professionally dealership. From start to finish I was welcomed with open arms and taken well care of. Karl Turshani a superb job making me feel comfortable my purchasing this vehicle, I would recommend this dealership to family and friends and hopefully they'll be as happy I was.. Karl Turshani Thanks !! - Pawan Rudrawar. More
by pawanprakashrudrawar
Employees Worked With
Karl Turshani
May 19, 2017
very pleasant Very professional and pleasant service and it did not take a long, unreasonable amount of time. The car was washed which was very helpful.Thanks Very professional and pleasant service and it did not take a long, unreasonable amount of time. The car was washed which was very helpful.Thanks More
by RITA
Employees Worked With
Howard Hafford
May 19, 2017
Excellent service - friendly Everyone very friendly , great service and quick appointment had a loaner car . My car is New was in for a oil change and they checked everything. Eve Everyone very friendly , great service and quick appointment had a loaner car . My car is New was in for a oil change and they checked everything. Even washed my car before I picked it up . Thank you More
by KARENDEVINO
Employees Worked With
Eric DuVerger
May 18, 2017
Best service So glad I was helped by the beautiful service advisor Liz she was very informative and knew what she was doing and recommended the best for my 7 serie So glad I was helped by the beautiful service advisor Liz she was very informative and knew what she was doing and recommended the best for my 7 series. I will always bring my car to her for service. More
by Usmanakr86
Employees Worked With
Elizabeth LaFond
May 17, 2017
Terrible Service We scheduled service at this dealership out of convenience. My wife dropped the car off for its 10,000 mile service and requested a tire rotation at t We scheduled service at this dealership out of convenience. My wife dropped the car off for its 10,000 mile service and requested a tire rotation at the same time. It was explained to her that "BMWs don't need to have their tires rotated because it was an all wheel drive car. At that moment, my wife knew something was wrong. She questioned the tech about it and he tells her that BMW doesn't rotate tires. It left me in query because I have owned all wheel drive cars for a long time and have always rotated the tires unless the vehicle ran staggered tires. I called to speak to the tech who was assigned to her car and wound up speaking with Meg who was quick to try and resolve the situation around not rotating the tires. All in all, I got in touch with the tech who gave my wife the wrong information and he tried to tell me that my wife may have misunderstood the conversation. Howard said that he told her that it was not a service that BMW performs which was not true. Howard should have taken the time to explain how it works by saying that it is not something that is part of the 10,000 mile service, but for $40 we can perform this service for you. That was never explained to her. There was also a software upgrade to be performed on the vehicle which was not explained that it was going to take the better part of the day to perform. My wife was stranded st her office for most of the day when she finally decided that enough was enough and phoned Howard at 4:30 and asked for the car. He arranged for her car to be brought to her place of business which was less than 10 minutes away. My wife did not receive her car until 5:45 that evening stranding her without a car. It may have been better to ask if that day was the most convenient time to perform the upgrade. Total case of under promise and under deliver at Hoffman. We have been the victims of three disappointing experiences at this place. This is our first experience with a BMW and question if we will buy another one. I was always under the impression that when you. It the car you buy a level of service as well. Total disappointment. Mercedes Benz never gives me this level of service. I will not return to this dealership for another lousy customer experience. More
by rcjm07
Employees Worked With
Howard Hafford
May 17, 2017
Very pleased Great effort on everyone's part. Service is first and foremost. I appreciated the follow-up and explaining what work was done, and the opportunity t Great effort on everyone's part. Service is first and foremost. I appreciated the follow-up and explaining what work was done, and the opportunity to use a loaner car while mine was being serviced. Again, great work by everyone! More
by DMROZ
Employees Worked With
Howard Hafford
