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BMW of Waterbury
Waterbury, CT
656 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 656 reviews
May 31, 2017
Routine maintenance Elizabeth was very friendly and accommodating. I would definitely bring my vehicle back to her for servicing arrangements. She kept me updated on prog Elizabeth was very friendly and accommodating. I would definitely bring my vehicle back to her for servicing arrangements. She kept me updated on progress and helped me get into a loaner vehicle. More
by 4 series
Employees Worked With
Elizabeth LaFond
May 30, 2017
Excellent Service was superb Elizabeth was very accommodating in getting me in and out quickly I was pressed for time and she did a great job Service was superb Elizabeth was very accommodating in getting me in and out quickly I was pressed for time and she did a great job More
by Bobbmw
Employees Worked With
Elizabeth LaFond
May 30, 2017
Perfect Car Buying Experience! Recently purchased a new car from BMW of Watertown (Hoffman) and I have to say it was the most pleasurable car buying experience I have had in a long Recently purchased a new car from BMW of Watertown (Hoffman) and I have to say it was the most pleasurable car buying experience I have had in a long long time. I was looking for a car that had specific features and they did not try to sell me another car or anything like that. The just traded with another dealer for a car in production that could be made to my specifications. We didn't haggle about the price to any great extreme, all of the information was up front and clear to understand. Overall a perfect car buying experience! More
by Matt
Verified CustomerEmployees Worked With
Dennis Smith, Charles Tuscano
May 26, 2017
Someone maliciously sabotaged my armrest I would have given this dealer a decent review but as I drove off, the armrest between the driver's and passenger's seat came off while my little dog I would have given this dealer a decent review but as I drove off, the armrest between the driver's and passenger's seat came off while my little dog was attempting to sit on it. I took the car to a different dealer and they told me someone had to have done it intentionally because such a thing required them to unscrew the armrest and then rescrew the screws into it (which proves it didn't fall off on its own, or come loose). The screws had been put back in and the armrest put on to seem as if it was OK but it essentially had been sabotaged. I'd have to guess this was some sort of hate crime. What else would explain it? I asked the dealer who fixed it if he could think of any reason any service guy would have unscrewed the armrest for the servicing that was done to my vehicle that day and he said nothing would have justified it. I have owned four BMWs and something like this has never happened before. I feel there are good people at this dealership but because of the one bad apple who put my dog's life in jeopardy - and made me question the quality of the rest of the work supposedly performed - I would never go back. More
by IAMYUNO2
Employees Worked With
I don't know who did this - it had to be someone I never met, someone in the garage itself., Howard Hafford
May 24, 2017
Very good experience. I was in just for the routine maintenance, but what actually impressed me was the positive attitude of the service advisor, he was profffessional, hon I was in just for the routine maintenance, but what actually impressed me was the positive attitude of the service advisor, he was profffessional, honest and helpful. He should be an example to follow for many in the industry. More
by FGHISA
Employees Worked With
Eric DuVerger
May 24, 2017
Perfect service ! My recent service visit to Hoffman BMW was a seamless event. I experienced a tire puncture and wheel damage in my new 5-Series. An appointment was pro My recent service visit to Hoffman BMW was a seamless event. I experienced a tire puncture and wheel damage in my new 5-Series. An appointment was promptly scheduled for me to drop off the car at my convenience. . Elizabeth LaFlond kept me appraised via text on the progress of the repair ( no dealing with missed phone calls ) and handled all the warranty paperwork as promised. She turned this potentially nuisance situation into just a small inconvenience. And all work was completed as promised and the car immaculate! More
by Docb1
Employees Worked With
Elizabeth LaFond
May 24, 2017
Best New Car Buying Experience ever I'll bet not too many people can say my salesman was the best part of my car buying experience. Well, Dennis made what is usually an uncomfortable tas I'll bet not too many people can say my salesman was the best part of my car buying experience. Well, Dennis made what is usually an uncomfortable task a pleasure. His pleasant "no pressure" demeanor, vast product knowledge and desire to make the whole experience about what you want was a refreshing change to buying a car. Even after the sale, his attention to every little detail made me feel special. I would highly recommend Dennis Smith to anyone looking to purchase their next vehicle! Charles helped me out with the financing on my vehicle and he too added to this great experience. Usually going into the finance managers office can be a bit intimidating but I felt very comfortable with his finance recommendations on the vehicle I purchased. More
by debsumma
Employees Worked With
Dennis Smith, Charles Tuscano
May 23, 2017
Best Of Breed Very reliable, trustworthy, knowledgeable and willingness to accommodate. Explain in detail recommended repairs in detail prior to proceeding. Our fam Very reliable, trustworthy, knowledgeable and willingness to accommodate. Explain in detail recommended repairs in detail prior to proceeding. Our family has two BMW's both get serviced here. More
by lahoud12
Employees Worked With
Eric DuVerger
May 23, 2017
Excellent Service was Excellent Karl Turshani and Charles Tuscano is the BEST We are already thinking about buying our next vehicle here Had a great experience Service was Excellent Karl Turshani and Charles Tuscano is the BEST We are already thinking about buying our next vehicle here Had a great experience. More
by 8717831
Employees Worked With
Charles Tuscano, Karl Turshani
May 22, 2017
Purched new 2017 BMW 5 series Dennis Smith, our sales consultant is 5 star +! Knowledgeable, professional, patient and very accommodating. After visiting several dealers we picke Dennis Smith, our sales consultant is 5 star +! Knowledgeable, professional, patient and very accommodating. After visiting several dealers we pickedDennis, made us feel like family!! More
by cmperugini
Employees Worked With
Dennis Smith, Charles Tuscano, Charles Park
