BMW of Waterbury

Service excellence called from my car about a message on the dash . I was able to take the car to Watertown that afternoon, was given a loaner for the two days it took called from my car about a message on the dash . I was able to take the car to Watertown that afternoon, was given a loaner for the two days it took to correct the problem. When I picked up the car it turned out that the issue was a warranty item and covered completely! (I had spent $700 at another BMW service place in the preceding weeks and the issue was not resolved.) More

Outstanding service and professionalism My husband and I are very pleased with the service received at BMW of Watertown excellent group of people, this is our second purchase with Mr. Dennis My husband and I are very pleased with the service received at BMW of Watertown excellent group of people, this is our second purchase with Mr. Dennis Smith, he worked with us explaining everything and got us in to a beautiful X5. Khaled Nasser explained to me in simple steps how to understand my new X5. Mr. Charles Tuscano in the finance department did an exceptional job reaching our budget. We are very grateful and highly recommend BMW of Watertown. More

Emergency service I brought my car in to service center under emergency conditions. Eric put everything into motion, repairs were taken care of within 1 day . Very happ I brought my car in to service center under emergency conditions. Eric put everything into motion, repairs were taken care of within 1 day . Very happy with total experience More

Service I did not have an appointment but a warning stating light malfunction displayed on my dash. Howard went above and beyond to accomudate me to resolve m I did not have an appointment but a warning stating light malfunction displayed on my dash. Howard went above and beyond to accomudate me to resolve my issue. He even performed the service that were needed. Excellent customer service Howard. More

BMW of Watertown always lives up to my expectations. The BMW of Watertown dealership is awesome. They are always totally accommodating, efficient and top notch. I never have any complaints, only prais The BMW of Watertown dealership is awesome. They are always totally accommodating, efficient and top notch. I never have any complaints, only praise for everyone who works here. More

First Encounter A move from NJ to CT caused my changing BMW dealerships after A 25 year relationship with the NJ dealer. I was very pleased to find that BMW of Water A move from NJ to CT caused my changing BMW dealerships after A 25 year relationship with the NJ dealer. I was very pleased to find that BMW of Watertown met and, in fact, exceeded my hopes and expectations of a replacement dealer. The people, the appointment availability, and the service were terrific. Good Job!! More

Sparkling Liz was great all was taken care of by her. Car was ready when she said and kept me informed via text. A very sparkling experience from when I handed Liz was great all was taken care of by her. Car was ready when she said and kept me informed via text. A very sparkling experience from when I handed her the keys till she handed them back. More

Service advisor did not exemplify BMW standard . We were disappointed in communication , length & extent of service, (1wk) car was dropped off on Wed. May 24th, we got it back Wed. May 31. The Advis We were disappointed in communication , length & extent of service, (1wk) car was dropped off on Wed. May 24th, we got it back Wed. May 31. The Advisor Eric never called to inform us of not getting car back on long weekend.He said he was off Friday, hummmm no one else could make the call. and until I finally called Friday afternoon the receptionist said he was off and no that car will not be ready. He also had problem adding up final bill. We paid 371.00 at 9 am, to receive a call later we owed more. He totally is not up to par on communication and then told us we needed to pay $321.00 more after we were home, 2 hours later cause he made a mistake. We understand people make mistakes but gave us the total 3 times before he made the ( I made a mistake call) This is our 2nd BMW x5 and never did we encounter such unprofessional service in N.C. or R.I. We will not recommend or return to BMW of Watertown. My husband and I always admire the workmanship and quality customer service BMW provides but this was a disappointment. More

My first service visit was very impressive. Best I have ever I was most impressed with your digital contact info and systems. I quickly was sent an email with all of Howard's contact info. Howard was very courte I was most impressed with your digital contact info and systems. I quickly was sent an email with all of Howard's contact info. Howard was very courteous and responsive. More

Best Dealership I've been to in 25 years From Top to bottom best car buying experience I've had From CA to Ohio and back to CT! Love them would highly recommend them to friends and family. From Top to bottom best car buying experience I've had From CA to Ohio and back to CT! Love them would highly recommend them to friends and family. More