BMW of Waterbury

Sales and Service I don't like the waiting around game or all the other hold ups when it comes to buying a car. I looked at the dealerships inventory on line. Found a c I don't like the waiting around game or all the other hold ups when it comes to buying a car. I looked at the dealerships inventory on line. Found a couple cars I liked. Did a credit application on line and by the end of the day I was approved. I made a appointment with a sales person named Dennis Smith. My sales person Dennis was very professional and did not do any of the pushing or pulling on me when it came down to buying a car. The sales deal went great and I took delivery on the car the next day. Being the vehicle was used there ended up being a small problem with a tire or wheel I wasn't sure what it was. My sales person Dennis advised me when ever you want you can bring the vehicle back and we will address and problem or concern. Dennis made it really easy for me. Now it was time to meet the Service Manager Walter Modeen. Walter was the go to person with car problems. Walter took the time to listen to my concerns. Walter advised me he would personally make sure the car was a 100% when I returned to pick it up. Also I was provided with a free of charge loaner car! With these guys it didn't stop there !! I was called by my service advisor Eric DuVerger in the service department, Eric advised me that he needed the car a extra day to take the time out to assure my concerns were address 100% . The following day Eric called me and advised me the car is ready for pick up. When I arrived at the service department I met with my service advisor Eric and he reviewed the small problem they found with a tire on the rear of the car. The great service still did not end! When I went outside to pick my car up it was perfectly detailed inside and out. Bottom line from the sales person Dennis Smith, to the Service Manager Walter Modeen to the last person I was with Service Advisor Eric DuVerger I couldn't have had a better experience with the staff. I rated these 3 people with 5 Stars and BMW of Watertown the same. Kind Regards Jim Zanavich More

First time in This was our first time having service done here. Eric was my service rep and Dan worked on the car. They identified a few problems we we're expect This was our first time having service done here. Eric was my service rep and Dan worked on the car. They identified a few problems we we're expecting and took care of everything to our complete satisfaction. There are two things left on the list to address and the car will be like new again. These guys are a winning combination. Thanks Jody & Lauren More

Salesman was excellent Very nice staff, they were very helpful. Selection of cars was great. The price and financing was good also. Sales man was very nice and helpful, got Very nice staff, they were very helpful. Selection of cars was great. The price and financing was good also. Sales man was very nice and helpful, got car ready for delivery for me right away. More

Great service staff, great car service. We received outstanding care and courtesy, and will definitely return. I have been a patron for over twenty years, and even though the place has chan We received outstanding care and courtesy, and will definitely return. I have been a patron for over twenty years, and even though the place has changed hands, they continue to provide good service More

Five Star Service!!! Visiting BMW of Watertown was a great experience from the beginning to end. Charles Park greeted me outside and for the next couple days worked with m Visiting BMW of Watertown was a great experience from the beginning to end. Charles Park greeted me outside and for the next couple days worked with me until I found the BMW series that fit my needs. He was very knowledgeable about each vehicle and made sure each test drive I got the full package details. From there Mr. Frost made sure the car I picked out was sent from another Hoffman dealer on time and exactly what I asked for. Then Charles Tuscano made sure closing the deal was pleasure. I recommend BMW of Watertown and definitely will be a return customer. More

Relaxed, professional From booking the appointment to walking out the door, the experience was relaxed, comprehensive and professional. The staff was engaging and responsiv From booking the appointment to walking out the door, the experience was relaxed, comprehensive and professional. The staff was engaging and responsive to all concerns. More

Great Service - Great communication Again the service was top notch. The team (Liz) is always attentive and keeps me informed on the progress of the repair. Additional details like the s Again the service was top notch. The team (Liz) is always attentive and keeps me informed on the progress of the repair. Additional details like the staff that provided me a ride while car was in the shop were great people and a terrific extension of the service department. The mechanic was thorough and explained the issue (through the service advisor) and resolved the issue. I highly recommend the service team! More

Maintenance and brakes Great dealership! The staff went above and beyond what I had expected. Contacting them was super easy and they were very professional. I would high Great dealership! The staff went above and beyond what I had expected. Contacting them was super easy and they were very professional. I would highly recommend this dealership for any BMW service. More

Better than the rest. Elizabeth Lafond goes above and beyond to make sure everything is fixed properly. She listens and makes sure that all your concerns are addressed. I'v Elizabeth Lafond goes above and beyond to make sure everything is fixed properly. She listens and makes sure that all your concerns are addressed. I've had problems in the past with other BMW dealerships and I must say I've had nothing but exceptional service from this dealership. More