BMW of Waterbury

Service Great service by Eric. Walked me through what was being done thoroughly and got me on my way quickly. Service was completed exactly on time. Thank Great service by Eric. Walked me through what was being done thoroughly and got me on my way quickly. Service was completed exactly on time. Thank you! More

BMW Coupe I had Charles as my sales rep. He was EXCELLENT. He was knowledgeable and very detailed. He fully knew each and every product line. Charles had great I had Charles as my sales rep. He was EXCELLENT. He was knowledgeable and very detailed. He fully knew each and every product line. Charles had great follow up and follow through. More

Excellent Service I have had my 2006 BMW serviced at BMW of Watertown since I purchased it. All of the service has been done with expert care. I have been totally sat I have had my 2006 BMW serviced at BMW of Watertown since I purchased it. All of the service has been done with expert care. I have been totally satisfied with the courtesy, diligence and professionalism of the staff. I know when I need a new car this will be the place I will go. More

Hassle free Timely, great work updates and on the $ with price quotes. Service reps go out of their way to get the third party insurance to accept the job Timely, great work updates and on the $ with price quotes. Service reps go out of their way to get the third party insurance to accept the job More

BMW CPO 328i 2016 I had a very good sale rep his name was Karl. They did an outstanding job on helping me find the best car for my budget. The finance guy was really ni I had a very good sale rep his name was Karl. They did an outstanding job on helping me find the best car for my budget. The finance guy was really nice and made everything hassle free. He took the time to go through all the paperwork. Best dealership I have done business with they are an honest car dealer and care about the customer. The sales staff is not pushy which shows the want the customer to select the best car. xxxxxxto you and your team at Watertown BMW. I looked forward to continuing business in the future. More

always great service Liz is the best. She goes goes above and beyond. I have nothing but good things to say about this dealer since the ownership change Liz is the best. She goes goes above and beyond. I have nothing but good things to say about this dealer since the ownership change More

Courteous, Communicative, and Hassle Free I had a couple of issues with a 8 month old car that got to the point I was annoyed enough I brought them in to be rectified. When dropping my car off I had a couple of issues with a 8 month old car that got to the point I was annoyed enough I brought them in to be rectified. When dropping my car off first thing in the morning, I was pleasantly greeted by Elizabeth. One of my service issues happens sporadically so Elizabeth arrange for Mike to come out so I could attempt to recreate the problem. Mike to expressed understanding and outlined what the resolution would take. All things combined, my care was going to have to stay for 2 days and not the anticipated 1 day. So Elizabeth quickly arranged a loaner car for the 2 days which happened to be same make and model of my car with only 7 miles on the odometer. Elizabeth kept me informed of any important information over those 2 days at relevant milestones so I wasn't left guessing at how everything was proceeding. All in all a very pleasant experience which will ensure I continue to use Hoffman BMW of Watertown for all future services. More

Great service! My warranty was nearly up and the brakes felt soft so I dropped off car for inspection. Replaced front brake pads, gave me a great loaner vehicle and My warranty was nearly up and the brakes felt soft so I dropped off car for inspection. Replaced front brake pads, gave me a great loaner vehicle and washed the car. Fantastic experience. More

Very professional operation and I have no complaints. Always satisfied with the service here in Watertown but it has improved over the last few years since Hoffman BMW has taken over the dealership. Always satisfied with the service here in Watertown but it has improved over the last few years since Hoffman BMW has taken over the dealership. More

Routine oil change Howie really knows how to take control of whatever the customers needs are without us even asking. His service, knowledge, and professionalism are cer Howie really knows how to take control of whatever the customers needs are without us even asking. His service, knowledge, and professionalism are certainly an asset to Hoffman BMW of Watertown. To be fully honest, the entire staff is excellent and ever since new ownership came into the town everyone has been raving about their service and sales experiences. Lastly, Dennis in sales is always there to get me caught up on all my questions when I come in. I'm looking forward to my current lease ending to start fresh again. More