BMW of Waterbury

Best customer service This was a great experience. Sales and financial staff were incredibly friendly respectful professional and very helpful. Steve Whitcomb was great wen This was a great experience. Sales and financial staff were incredibly friendly respectful professional and very helpful. Steve Whitcomb was great went out of his way to make us feel at ease. He was was very knowledgeable and sincere. I would definitely recommend this place to friends and family. More

Great dealerahip Everyone is friendly and helpful. Bought a great car for a great price. My salesperson Steve was excellent and I recommend this dealership to everyone Everyone is friendly and helpful. Bought a great car for a great price. My salesperson Steve was excellent and I recommend this dealership to everyone. More

First BMW ... certainly won't be the last Our experience with Hoffman BMW of Watertown was perfect from the start. My communication with Stephanie Samuelson (Business Development Specialist) Our experience with Hoffman BMW of Watertown was perfect from the start. My communication with Stephanie Samuelson (Business Development Specialist) was great. She followed up with me weekly after I first expressed an interest in looking at BMW's - she knew my interest in finding an x1 or x3 and let me know when they had Certified Pre-Owned in stock. Our test-drive appointment was set with Charles Park and he represented the epitome of professional. He was knowledgeable, kind and we never once felt pressured to make a purchase (although we did!!!) Financing and working with Charles Tuscano was easy. Knowing we were first time BMW owners he took the time to explain how different programs with BMW and Hoffman worked. He took as much time as we needed to answer our questions and feel at ease, we felt like we were sitting across the table with a family friend. We are hooked on BMWs already and will be part of the Hoffman BMW Family for years to come!!! More

certified pre- owned car purchase Very helpful and courteous got same day delivery my sales associate Steve Whitcomb was excellent he let me test drive a couple of vehicles before I de Very helpful and courteous got same day delivery my sales associate Steve Whitcomb was excellent he let me test drive a couple of vehicles before I decided to buy one. Good job Steve. More

Five Star experience - Customer delighted! The rating was provided based upon the Client advisor and the 5 star team that worked to close this deal in record time. All answers to our questions The rating was provided based upon the Client advisor and the 5 star team that worked to close this deal in record time. All answers to our questions were thoughtful and thorough. Charles Park could not done enough to satisfy us. He was honest, forthright and just nice. Straight shooter! I like that in dealing with individuals in these types of positions. Hates off to Donnie Front, Charlie Tuscano as well for their can do atitude. Thank you so very much- Dona Cassella ( Mike's Mom ) More

"Another Great Experience" I bought another BMW from Dennis Smith. My experience was no different than the last one. Dennis was very knowledgeable and professional which makes I bought another BMW from Dennis Smith. My experience was no different than the last one. Dennis was very knowledgeable and professional which makes the experience of buying a new car fun. I would highly recommend him as a salesman if you are interested in purchasing a car. More

A very attentive and customer friendly dealership. My wife and I felt very comfortable dealing with Dennis Smith as the salesman in our purchase of a CPO vehicle. He not only had a command of the vehic My wife and I felt very comfortable dealing with Dennis Smith as the salesman in our purchase of a CPO vehicle. He not only had a command of the vehicle information but also had a way of making us feel that he was truly interested in helping us find the right vehicle for us. In the buying experience Dennis made sure that we had all of the information that we needed. We were very pleased with the way that he helped us. More

Great experience This has been my 4th BMW from this dealership and I have to say that it has been the BEST experience by FAR. My lease was up on April 22 and Dennis S This has been my 4th BMW from this dealership and I have to say that it has been the BEST experience by FAR. My lease was up on April 22 and Dennis Smith worked endlessly to try to find what I was looking for on the East coast. Unfortunately, he couldn't find one. So, he had to order one. That would take about 6-8 weeks. Well during that time, I had a stroke. I was in the hospital for 6 days and thought my days of driving were over. I was in the hospital again for 4 days and in the ER for 6 hours another time. I had to wait 6 weeks for an appointment with an Neuro Ophthalmologist to eventually get cleared to drive. I had called Dennis to tell him about the stroke. During that long agonizing time of waiting I heard from Dennis several times. He was reaching out to me about how I was doing, how all my Drs. appointments were going etc. I have to say a HUGE THANK YOU to DENNIS SMITH because the Head Principal where I work NEVER reached out to me once. I have worked with her for 25 years. That's a DISGRACE!!!! But my House Principal keeps in touch with me weekly. Now that's LEADERSHIP!!!!!!!! KUDOS to Dennis !!!!!!! More

New car purhase I came in looking to trade in my 2011 535 because it had high miles due to a long work commute. I loved that car and wanted something similar with the I came in looking to trade in my 2011 535 because it had high miles due to a long work commute. I loved that car and wanted something similar with the latest features. Karl found exactly what I wanted and I am thrilled with my new 2017 540. More

Great service experience - as usual I needed routine service (oil change) done and scheduled the appointment with Liz. As usual with Liz, she is always very friendly, courteous and sets I needed routine service (oil change) done and scheduled the appointment with Liz. As usual with Liz, she is always very friendly, courteous and sets up the appointment time that works. My daughter brought my car in for me and waited in the lounge. Liz was again courteous to her when she came in, talked with her about having the summer off (as my daughter is a teacher) and just makes the whole experience easy. I would not go anywhere else for service. My other BMW will need routine servicing soon and I will take advantage of the pickup and delivery service. More