BMW of Warwick

Service was excellent my frist time there.had can no issues Manny was very helpful.and made a return appointment. issues Manny was very helpful.and made a return appointment. More

Always excellent service timely loner when necessary great free coffee comfortable waiting area TV channel selection no so good great free coffee comfortable waiting area TV channel selection no so good More

professional efficient reliable convenientpleasant A professional efficient reliable convenient pleasant A good care giver for a special car with a touch of class professional efficient reliable convenient pleasant A good care giver for a special car with a touch of class More

Clean, neat, organized and thorough. Great work and friendly and polite too. I'll be back for service and eventually a new car. friendly and polite too. I'll be back for service and eventually a new car. More

People at the dealership were courteous and wasted no time in getting the service for my vehicle started and kept me informed throughout the time allotted to find out exactly what was going on with my ve time in getting the service for my vehicle started and kept me informed throughout the time allotted to find out exactly what was going on with my vehicle. If a problem arose I was quickly contacted and updated to make decisions as to what I would like to have done. The salesperson who I knew from purchasing my vehicle basically made it his business to greet me in the service area to make sure that everything I was doing was being done the way it should be and to let me know that I was there for his assistance if necessary. More

Most recently I had the good fortune of having some mechanical issues with my X3 in close proximity to BMW Warwick. Having dropped the vehicle off just before the security gates closed for the evening mechanical issues with my X3 in close proximity to BMW Warwick. Having dropped the vehicle off just before the security gates closed for the evening I was unsure how welcomed my unplanned delivery would be. On my call to them, first thing in the morning, I ardently explained the situation as I was traveling from out of state when the event occurred. Their response was expedient, knowledgeable, practical and deliverable. The vehicle was diagnosed and repaired in 48 hours. This is impressive and should be recognized from a corporate level. More

Excellent service, Kevin is always very attentive to our requests and you can tell he cares. requests and you can tell he cares. More

The service representative was very professional and attentive. Repairs were completed in a timely fashion. attentive. Repairs were completed in a timely fashion. More

I would recommend that anyone going here, try to get the salesperson David, as he is outstanding. salesperson David, as he is outstanding. More

Do not buy a used vehicle from these xxxxxxxx. Sales is their #1 priority, Customer service for used-vehicle buys is non-existent. I bought (in their words) "an old, high mileage vehicle" so I should expe their #1 priority, Customer service for used-vehicle buys is non-existent. I bought (in their words) "an old, high mileage vehicle" so I should expect there to be expenses toward repairs. Vehicle: 2014 BMW 528i xDrive with 110,000 miles Problem #1 On the day of deliver, we noticed the buttons for the heated rear seats were push through the bezel they sit in. The sales person AND the sales manager both told me they would not fix it because it was not safety related. I said "Ok, then I'm not taking delivery." After a fair amount of back-and-forth, they proceeded to take it in the back to have it looked at. Solution: Literally a 2-minute procedure to put them back in place. Problem #2 Prior to purchase, all services were completed and safety/emissions inspections were done. Unfortunately none of the internal indicators were reset, so I was getting warnings for inspection, brakes, oil, etc. Attempted Solution: The service technician came to the car and reset them, however they never transmitted that reset back to BMW, so now I still have these service requests every time I log into the mybmw website. Problem #3: On day 3 of having the vehicle, the "Check Engine" light came on. Solution: There was a vapor leak associated with the gas tank. They replaced it at no charge. Problem #4: The windshield wipers were literally ripped and scraping the window. Solution: I was told that is not covered so I ordered replacements for $40. Seriously??? xxx? Problem #5: (, week 2; still within the first 30-days) The driver door intermittently malfunctions and will not open. Additionally, there are times when it DOES open that the latch closes before the door is closed. Solution: Replace the solenoid at a cost of over $600. The last one is what broke me. I asked the service technician why that is not a safety issue. The answer "because it's not". So, I proceeded to talk to my sales person and the sales manager. The condescending tone I got from the manager was so unprofessional. Without exaggerating at all, this is what he pointed out to me: - You bought a high mileage - We push these through to get them out the door - Only minimum work is done to get an inspection is done on these old vehicles - Door locks are not considered a safety issue - People shouldn't be buying cars with over 100k miles and expecting them to be like new - Let's agree to disagree, but we're not covering this I walked away from another dealer with a 2014 535i at the same price (and LESS mileage) just to buy from a BMW dealer. There is nothing good I can say about my experience there. Nothing. The sales manager was dismissive, condescending and straight-up rude. What a arrogant sleeze of a person. More