BMW of Warwick

Brought car to get tire replaced I had tire protection & they charged me for the tire. Told me my tire was bald & never got to see the tire. I delt with Ryan who said he would get bac I had tire protection & they charged me for the tire. Told me my tire was bald & never got to see the tire. I delt with Ryan who said he would get back to me & never did then his boss Mike called me back & had no clue what he was talking about. I would never deal with them again. More

Personalized professional service We have leased and purchased six BMW's over the past 15 years and couldn't be more pleased with sales and service personnel. Ron Girard is an except We have leased and purchased six BMW's over the past 15 years and couldn't be more pleased with sales and service personnel. Ron Girard is an exceptional manager. More

Been to Inskip twice for both my cars Purchased a used non BMW from the BMW of Warwick RI. I dealt with a salesmen by the name of Anthony who was simply awesome. He was helpeful and patien Purchased a used non BMW from the BMW of Warwick RI. I dealt with a salesmen by the name of Anthony who was simply awesome. He was helpeful and patient and even though I wasnt buying a BMW I felt like he didnt hold back from the BMW experience. Some sales guys after the sale just want to get you out the door but I felt like Anthony was happy to get me in the car that I liked and wanted and took pride in his job. I would 110% recommend any of my friends and family to go to Inskip to buy a car ( and I do). More

Review on my purchase The service was too bad.. The purchase of my car started with very bad experience with this dealership. It started with the financing problem. Then i The service was too bad.. The purchase of my car started with very bad experience with this dealership. It started with the financing problem. Then it goes with the delay in the car registration. It took more time for them to do paper work and they dont even try to reach customer for papaer work completion. I had to reach the manytimes to check the updates and then once registartion is done they didnt check up the car for pre-delivery checkup. The delivery was done which no pre-checkup.. eg. mats were not placed. front bonnet was not able to open up.. then the registration plate was not fixed.. the screws were old and then it was replaced once i told them. Now it comes with the Keys... There was no spare key ready with them.. It was told me that they will order spare key and mats and send it over mail. unfortunately or fortunately it was delayed longer and then finally spare keys arrived ,which was not programmed ..Pathethic service More

Avoid them at all costs I went to purchase a vehicle there & ended up walking out. First I was told the vehicle was certified so it was covered bumper to bumper, then when I I went to purchase a vehicle there & ended up walking out. First I was told the vehicle was certified so it was covered bumper to bumper, then when I was sitting down with finance she informed me that's not the case it only covers power train & engine and they don't even give a 30 day warranty on everything else. I would of had to purchase an additional maintenance plan. Secondly, the sales person & the sale manager told me there was absolutley no room for negotiation and the car was over priced according to KBB although BMW of Warwick has a fake KBB price on their site making it look like it's priced well. After they informed me there was no room for negotiation, I was back on the website & noticed they dropped the price. Lastly, there were many hidden fees. Everyone was incredibly rude and unpleasant. I had gone to this dealer before & said never again & here I am saying it again. AVOID THEM. More

Poor communication! I sheduled to test drive a beautiful 3 series to replace my older model mid week. Originally the dealer seemed excited and helpful. He even called to I sheduled to test drive a beautiful 3 series to replace my older model mid week. Originally the dealer seemed excited and helpful. He even called to confirm the Saturday appointment, Friday afternoon. I told him I was happy to put a 1k deposit down on the vehical to secure it, but was told they don't accept deposits (odd). When I arrived the gentleman I had been in contact with was no where to be found. After waiting 20 mins, he introduced himself and said he was in the middle of something, but would send someone out for the test drive (odd). He sent a technition, who knew how to fix the car but couldn't answer most of my questions. I was certain I wanted to purchase the car and asked if I could work the numbers, again the dealer was no where to be found. Finally he came out and said he was with someone and they were interested in the car I had just driven. 15 minutes later he came back out and said the car had been sold (agian, odd). I had driven an hour and a half to buy this car, confirmed the apt, tryed to put a deposit down and he sold it while I was test driving it! He was appologetic and offered me a different 3 series that was completely different in options, color, and pricing. I confirmed what I was looking for and followed up with several emails and phone calls, none were ever returned. I had purchsed 2 other vehicals from Inskip in the past each slightly less positive than the last. This was by far the worst to date. I will NEVER return to such a horrible place. They havent lost just my business but the entire families. Luckily... I was able to find another 3 series at a different dealership that was actually better in every way, but the price...although The few additional bucks spent on a positive car purchase was worth every penny! I guess in the end I owe this shady dealership a big Thank you! More

Otar Lezhava is the reason to buy at this dealership I saw a 2012 BMW Z4 online and called the dealership. Otar answered and offered to stay after hours so I could make it down and see it that night. Whe I saw a 2012 BMW Z4 online and called the dealership. Otar answered and offered to stay after hours so I could make it down and see it that night. When I pulled up otar was standing outside with a rag in his hand making the car look presentable for a test drive 5 minutes before the dealership was scheduled to close; mind you!! He instantly starting apologizing that I caught him in the middle of cleaning it.. I was shocked because a week earlier I made the trip to BMW in Norwood and was brushed out the door as soon as the salesman looked at my ID and saw I was only 25 years old. Otar gave me a full demo of the car and nearly a 20min back road and highway test drive surpassing closing time by well over a half hour. When we got back he wouldn't let me get out of the car until I had a full understanding of the BMW idrive media system (which is amazing by the way). The best part is every question I had about the media system he couldn't answer himself he responded honestly that he wasn't sure and would refer me to one of the product specialists during normal business hours instead of making up answers and lying. We went inside and worked some numbers after that.. I couldn't commit that night because it's hard to think about spending that much money after a long day at work combined with the adrenaline rush from the awesome test drive I had. Instead of pushing. Otar understood and said to call him in the morning (this was well over and hour after close when he should have been home relaxing). The next morning first thing I called his personal cell which he gave me in place of the dealership number and went in to finalize paper work on the car. I have more to say but I'm typing this on my iPhone while my girl is home... Wish me luck explaining to her that there are no other girls In my life and I was just writing a well deserved review for the best sales guy ever. So, Otar this is now an unavoidable fight I'm about to have with my girl but it was worth it for you my friend. if you go to BMW of Warwick and don't ask for Otar you're not getting the car buying experience you deserve.. I can honestly say after my experience I simply couldn't buy from anyone else! MJS More

This IS NOT Inskip. This is our second certified pre-owned 3 series wagon bought at this dealership. Our first experience was in May of 2008 when they were Inskip. The This is our second certified pre-owned 3 series wagon bought at this dealership. Our first experience was in May of 2008 when they were Inskip. The purchase was as straightforward as buying a car can be and the service was no hassle for the life of the warranty, several years. We came back to trade it in after servicing it elsewhere, when the warranty expired, ie not having contact with the dealership for about 2 years. To say the least I felt like I needed a shower upon leaving. Dirty deals, slimy tactics and a less than impressive vehicle purchased as a certified preowned. Rust, tire problems, needs new brakes and the hassle of the service calls. We will go elsewhere when this car ends its ride. Where or where did Inskip go because BMW of Warwick is right down there with any used car dealership. More

Poor communication and think they owe you I had an service appointment for a safety recall and oil change set up for over a week. Took day off from work to make appointment time of 10:20 and I had an service appointment for a safety recall and oil change set up for over a week. Took day off from work to make appointment time of 10:20 and was expecting to be there promptly. 1.5 hours later I received a call from service dept that they were short staffed and they would not be able to do service work for another 2-3 weeks?? Bear in mind I have a recall pending on the vanos bolt that could cause engine problems. At this point I am very upset. An hour or two later I then get a call from the service department of the dealership in Worcester MA where I purchased the vehicle. Warwick BMW or Inskip should be ashamed of their poor customer service. I would not recommend them at all for service and my past experience there have not been what you would expect from a BMW dealership. More

Stay away You really have to work hard to give your money away here. Sales people are less than knowledgeable and make you feel like you are wasting their time You really have to work hard to give your money away here. Sales people are less than knowledgeable and make you feel like you are wasting their time More