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BMW of Tyler
Tyler, TX
95 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 95 reviews
September 03, 2026
'Brought my vehicle to BMW of Tyler for an official starter/starter relay safety recall. Within minutes of picking the vehicle up from the dealership lot, the vehicle suffered a sudden and total loss o starter/starter relay safety recall. Within minutes of picking the vehicle up from the dealership lot, the vehicle suffered a sudden and total loss of motive power, completely blacking out and stalling in the middle of active moving traffic. This created a severe, life-threatening safety hazard. I had to get out my car and run to the side of the road fearing I would be hit by oncoming traffic. The dealership is currently attempting to claim a 'faulty battery' caused the shutdown to avoid workmanship liability, despite the recall work requiring a total disconnect of the 12V electrical system. The vehicle was towed back to the dealer.' I had no prior electrical issues but when the dealership called me to pick up my car they return it with a damaged head unit (no back up cameras/safety features) and damaged battery. I had to pay for a battery under protest to be able to drive off in my car. I’ve contacted BMW North America Customer Relations I hope to get this resolved fairly. More
by Mssherena2020
Employees Worked With
Brandon Miles
August 05, 2026
Five stars and my highest recommendation for Jeff Davison at BMW of Tyler. As a buyer who values efficiency, my experience purchasing my 2026 BMW XM Label could not have been better. Jeff facilitated a flawl at BMW of Tyler. As a buyer who values efficiency, my experience purchasing my 2026 BMW XM Label could not have been better. Jeff facilitated a flawless transaction, providing the best pricing right out of the gate with absolute transparency from start to finish. There were zero games, no hidden surprises, and no exhausting back-and-forth. Every detail was handled professionally, making the entire logistics and buying process incredibly smooth and easy. If you want an elite level of service and a truly premium, hassle-free experience, ask for Jeff and team More
by AsianBimmerMan
Employees Worked With
Jeff Davison, Jim Teeter
April 06, 2026
I’ve owned BMWs for years and have always gone to BMW of Tyler for my annual maintenance, where I’ve consistently had positive experiences. This year, I decided to purchase a used vehicle from them because Tyler for my annual maintenance, where I’ve consistently had positive experiences. This year, I decided to purchase a used vehicle from them because I trusted the dealership and expected a higher standard than I would from a private seller or a smaller used car lot. However, just two weeks after buying the car, I brought it in for maintenance and was given a list of broken items that needed repair, along with brake replacements totaling nearly $2,000. What was especially disappointing was learning that the vehicle apparently had not been thoroughly inspected or even physically cleaned inside before it was sold and because it wasn’t “BMW Certified” that that’s normal to not be inspected. I understood I was buying a used car, not a new one, but I certainly did not expect to be facing immediate repairs for issues that should have been identified beforehand. Had I known that the vehicle would receive no inspection or preparation before sale, I could have had the same experience buying from Facebook Marketplace or a local used car lot. I chose BMW of Tyler because I expected more from a BMW dealership, and this experience has been extremely disappointing. More
by M
Employees Worked With
Travis
December 31, 2025
Update on my previous review. Thank you Jim for the conversation. Jim and his team were great is setting up my deal. They were very quick to respond and gave me a fair deal Thank you Jim for the conversation. Jim and his team were great is setting up my deal. They were very quick to respond and gave me a fair deal. Yes, I didn’t have the best of experiences the night of delivery. Things could’ve been handled differently on both ends. At the end I love the car and I’m happy with the deal. Most of all I appreciate Jim picking up the phone and having a conversation with me. Thank you sir! More
by vargasf86
Employees Worked With
Jim Teeter
February 14, 2025
Came to this place on December 11th 2024 for a gas cover gasket issue! Total was 2,500 didn’t even last a week! Turns out they left the cover off! Then took it back to the place left it there for 3 weeks di gasket issue! Total was 2,500 didn’t even last a week! Turns out they left the cover off! Then took it back to the place left it there for 3 weeks didn’t receive a rental car! Got the car back January 10th 2025. Car broke down February 13th 2025 motor is destroyed! No good customer service! They messed my vehicle up! Probably will have to get a new vehicle! Called them and they didn’t even tell me that there was metal shavings in my oil when they did the oil change! NEVER COMING BACK TO THIS PLACE OF BUSINESS! DON’T TAKE TOUR VEHICLE HERE FOR SERVICE YOUR VEHICLE WILL NEVER BE THE SAME! More
by Hollins
Employees Worked With
Michael Greening, James Hendrix, Matt House, Jeremy Mcleroy, Travis Raincrow, John Richardson, Brandon Miles
September 07, 2024
Mr. Peyton Walker at Tyler BMW assisted me with the purchase of my car and I highly recommend him! He was extremely professional and helpful—without any overly aggressive sales tactics! Peyton went abo purchase of my car and I highly recommend him! He was extremely professional and helpful—without any overly aggressive sales tactics! Peyton went above and beyond to help me by finding the SUV package I wanted and within my price range. I was treated as a person and listened to, not like “a number” or just “a sale.” The buying process was the easiest and most efficient I have ever had when purchasing a vehicle, plus it was the first I have purchased without my spouse. I love my SUV, it is fun to drive! Ask for Peyton Walker to help you find the best vehicle for you! More
by Ms. Sherry
Employees Worked With
Peyton Walker, Sales Dept.
June 05, 2024
Jeff was very helpful and communicative. It can be stressful trying to find a vehicle in another state and Jeff was very prompt on answering all questions. 5 STAR It can be stressful trying to find a vehicle in another state and Jeff was very prompt on answering all questions. 5 STAR More
by vvmarie23
Employees Worked With
Jeff Davison
January 12, 2024
I took my X3 in for service today and this was the second time Cooper Smith has helped me. He is, by far, the most helpful, honest and down-to-earth person I have ever dealt with in my 34 years of having ma time Cooper Smith has helped me. He is, by far, the most helpful, honest and down-to-earth person I have ever dealt with in my 34 years of having maintenance done on various vehicles that I have owned. I could not have asked for a better experience. BMW of Tyler, you have an excellent employee in Cooper. Cooper, I can't thank you enough for your help! More
by Jennsmith33
Employees Worked With
Cooper Smith
November 08, 2023
Cooper, Thank You for you professional and efficient service today.Appreciate your Service! Love my 535 I Thanks for taking care of my needs. Your the Best !!! service today.Appreciate your Service! Love my 535 I Thanks for taking care of my needs. Your the Best !!! More
by MAL
Employees Worked With
Cooper, Smith, Jennifer Arciga
July 15, 2023
Jennifer in the service department is the best at her job I have ever seen. Hope she never leaves this dealership. She a really special person to have in today’s world!! Tony Littlefield I have ever seen. Hope she never leaves this dealership. She a really special person to have in today’s world!! Tony Littlefield More
by littlefield
Employees Worked With
Jennifer Arciga
