BMW of Turnersville | Page 30

The level f customer service from the moment I arrived thru several service appointments make this dealership by far my favorite and I have purchased/leased several brands and locations over 20 years. thru several service appointments make this dealership by far my favorite and I have purchased/leased several brands and locations over 20 years. More

I bought a 2006 750Li from this dealer about eight months ago. So far the gaskets went bad and costs me $4,000. The car was sold to be with an airbag problem which costs $1,100 to fix. The transmission gaske ago. So far the gaskets went bad and costs me $4,000. The car was sold to be with an airbag problem which costs $1,100 to fix. The transmission gasket seals went bad and costs me $900 to fix. The transmission went bad and costs $5,000 to fix. When they were fixing my gaskets they kept my car for a month. The car was smoking and I had to bring it in twice to fix the problem. It took them four times to fix a blinker. I am not including service problems because every car needs to be serviced. I would NEVER buy a car from this dealership again. More

I purchased a new vehicle from this dealership in August of 2011. This vehicle was obviously a 'lemon' as it was in the service shop for approximately 15 days in the first two months. Mr. Norton, the Serv of 2011. This vehicle was obviously a 'lemon' as it was in the service shop for approximately 15 days in the first two months. Mr. Norton, the Service Manager (and I use the term Manager loosely in this reference) and his staff are unprofessional and unqualified to repair these vehicles. Mr. Norton had the nerve to tell me that 'I want to fix your vehicle because that is how we make money'. Mr. Norton - that is not something you tell an irrate customer who recently spent $45k on a car to find it in your service shop for a lengthy period of time in the first two months of ownership. The Service writers stink as well. Theodore aka 'Theo' never calls to provide an update of the status of a repair and Mark West calls but doesn't remember calling. They also had a problem duplicating an issue with my vehicle and said that they couldn't duplicate it and that the vehicle is 'performing as it should' and that if I don't pick up my vehicle I will be charged a rental fee for the loaner vehicle. Then I get a call saying that they duplicated the problem and that the vehicle is 'shaking violently'. After all o of this aggravation, I contacted the Penske Automotive Group to resolve the issue. They own this dealership. This by far was the most stressful and aggravating car buying experience I have ever had and will never buy from this dealership again!!! If you look at all of the BMW dealerships in NJ that are rated on this site, this dealership is the lowest and now I know why!!! More

Jason was a pleasure to have as my salesman. He was so respectful and most patient with me, along with being very knowledgeable, as he instructed me on how to use all the new technology of my X3. The othe respectful and most patient with me, along with being very knowledgeable, as he instructed me on how to use all the new technology of my X3. The other salesmen in the showroom congratulated me on my purchase and made me feel right at home. Jordan made signing the finance papers quick and easy with a thorough explanation as I signed each one. I would certainly recommend Jason and BMW of Turnersville to others. More

I fell for the Trucar.com bait & switch scam. Went to Turnersville after getting a very low price quote in response to my specifications vehicle through trucar. Trucar indicates the dealer will adjust of Turnersville after getting a very low price quote in response to my specifications vehicle through trucar. Trucar indicates the dealer will adjust off of that price base. In the end, their price was $3000 higher than Trucar quote because the vehicle was not in stock. It was in transit and could have been picked up by the dealer for their inventory and shipped to them with no added cost. They then low balled my trade by $2900 - $4000 depending on the others dealers I spoke with all whom had equal or better pricing on the new car. The other dealers were all consistent with KBBtrade and Manheim auction prices; all expected even though the vehicle was truly and excellent condition two year old BMW. DON"T FALL FOR THE trucar.com scam and shop elsewhere for your better deal. More

My car was damaged during the flash floods we experienced early July here in New Jersey. I had my car towed to BMW Turnersville. I received outstanding service. the Advisor Mark West was very friendly, help early July here in New Jersey. I had my car towed to BMW Turnersville. I received outstanding service. the Advisor Mark West was very friendly, helpful. He kept me informed of the condition and the progress of my car's repairs via email and phone. And the end result is my car is good as new. Everybody who works at this dealership is very friendly and kind yet professional. This is my second BMW that I purchased from this dealer and I always have them do the maintenance and repairs and I don't think I'd ever buy another car anywhere else. More

I would like to thank each person I dealt with from the first telephone conversation till I drove off of your lot. This was truly an awesome experience. I hope to deal with you again...when I hit the power first telephone conversation till I drove off of your lot. This was truly an awesome experience. I hope to deal with you again...when I hit the power ball!!! On one of those beautiful BMWs you have in the show room. Thank you again, Teresa Ledger. More

Great staff great service couldnt as for anything more. They are always friendly and appealing to the eyes. Robin is a sweetheart. Kevin Ali and Jason are awesome!!! A++ They are always friendly and appealing to the eyes. Robin is a sweetheart. Kevin Ali and Jason are awesome!!! A++ More

It's possible that my enthusiasm in buying my first BMW last Saturday is why I am writing this review and want to inform you that my experience was great. I've read what others have written and its sad to last Saturday is why I am writing this review and want to inform you that my experience was great. I've read what others have written and its sad to say but what dealership or mechanic isn't overpriced? Mr. Rose had great patience with me and my sidekick (the friend I brought along) the entire time there. I did not feel any pressure to purchase. Mr. Rose answered all my questions and entertained those of my sidekick. Once the decision was made to purchase I found the person I dealt with regarding finance, Kevin, was very professional and organized. I think the only reason why I was at this dealership for four hours was due to the thunderstorm and my unwillingness to get wet. More

Purchased 2005 3 series at a time when Matt was there as sales mgr. No bs, arrived at a deal we could all live with. Since then, Tom the gm is gone, Matt the sales mgr has departed, much of sales staff and sales mgr. No bs, arrived at a deal we could all live with. Since then, Tom the gm is gone, Matt the sales mgr has departed, much of sales staff and Andy in the service dept has turned over. The environment has changed. It shows. Repeatedly, I have gone in for service, tires, brakes etc and they continue to upsell or find important unexpected repairs for things not broken. I have sought second opinions from the Mt Laurel BMW dealer (after declining these ongoing unexpected expensive recommendations) and found Turnersville BMW to have outright lied to me. They are trying to generate business in their service dept. I will never purchase a car from them again. I get my car serviced at one of the other regional dealers. They smile and are reasonably friendly as relates to getting in and out, but I am tired of being lied to and there is a history of this behavior. More