BMW of Tulsa

Fatih was incredibly helpful and polite. He got us situated with a fabulous car that I love. He even followed up the next day with spare keys! situated with a fabulous car that I love. He even followed up the next day with spare keys! More

Austin Colbert, from start to finish, made the repairs on my X1 the easiest thing I’ve dealt with in months!! Hats off for his customer service and attention to detail! Hes the real MVP!! my X1 the easiest thing I’ve dealt with in months!! Hats off for his customer service and attention to detail! Hes the real MVP!! More

Excellent work.My car is older and extensively modified and required complicated repairs ,with some third party work as well.very satisfied with the work and required complicated repairs ,with some third party work as well.very satisfied with the work More

Austin had great customer service skills and good communication about the status of my vehicle. The service visit was quick and got taken care of promptly, with little waiting time on check in and ch communication about the status of my vehicle. The service visit was quick and got taken care of promptly, with little waiting time on check in and check out. They did a complimentary mini detail on the car that added an above and beyond service anyone could ask for. Thanks for taking care of my X7. More

Shady Service This service center use to be exceptional but now it is flat out currupt. I've caught them lying about repairs several times, trying to charge for war This service center use to be exceptional but now it is flat out currupt. I've caught them lying about repairs several times, trying to charge for warranted service and even damaging my car. On 3 occasions, my vehicle developed new problems as soon as I drove off the lot, which were later confirmed as negligence. If not outright sabotage, from another shop. More

Horrible not even worth one star but I couldn’t submit Horrible customer service! They give you the run around about everything including not calling you back about your car that they have in service. We c Horrible customer service! They give you the run around about everything including not calling you back about your car that they have in service. We called and left 2 messages with no return call back then finally called again and got someone on the phone. They told us the car wouldn’t be ready until the next morning and that the car was at HourGlass but wasn’t sure what location. Really you don’t know where someone’s car is. I will never buy another car from BMW of Tulsa again. If you are reading this I warn you not to do it! If you ask for a manager your told it’s one person then come to find out it’s not. More

Problem Fixed EDIT: Jay Moore the General Manager gave me a call and was extremely apologetic and very nice. He is working to make this right. I have come across EDIT: Jay Moore the General Manager gave me a call and was extremely apologetic and very nice. He is working to make this right. I have come across many dealers that the GM and sales managers that will hide and ignore the problem. I am very happy with how this was handled so this is why I have changed my score and update the review on the situation. Saw a used MDX online that was about $1,000 less then anything we had in Kansas City. We put a deposit down on the vehicle and drove there 5 days later. Now for a older car with 160ish k miles I expected to see some scratches and small dents. That stuff is to be expected. When I arrived the corners of the back bumper were extremely damaged and this was not shown in photos or in the angle they were taken. When I pointed out the damage the sales person said he did not see the damage and had not walked around the vehicle. In 5 days no one walked around the car we put a deposit on and said hey since you are driving so far I want to make sure you are aware of the bumper damage. The sales person’s response to me verbatim was “yeah that’s my bad”. Extremely disappointed I took time off work drove 4 hours and $100 in gas. Again I didn’t not expect this to be a perfect looking vehicle but for sales to not even look at the car within 5 days after taking a deposit and for it not to be shown on the web or in the description is really upsetting. More

Worst car buying experience ever. Expect your car to be delivered on time? Expect it start 10 days after you buy it? Expect a call back if you have an issue? If you answered Y Expect your car to be delivered on time? Expect it start 10 days after you buy it? Expect a call back if you have an issue? If you answered YES to any of the questions above, FIND ANOTHER DEALER. Worst customer experience I've had. More

Service Robert gave a thorough explanation of issues and recommendations Didn’t feel pressured to do any of the services Have continued to trade at the d Robert gave a thorough explanation of issues and recommendations Didn’t feel pressured to do any of the services Have continued to trade at the dealer for all things I have needed. Always helpful More