BMW of Tulsa

Poor Service Department I took my 328i BMW in for a "Service Engine Soon" light. I was told I needed a fuel tank vent valve and parts and labor was $439. Since I called a w I took my 328i BMW in for a "Service Engine Soon" light. I was told I needed a fuel tank vent valve and parts and labor was $439. Since I called a week in advance for the appointment, I was able to get a loaner while they worked on my car which took about 6 hours. They gave me a courtesy wash and vac which I realized later was paid for with a shop supplies charge of $35. All of this is expected with service departments but what's not expected in the 1/2" gash left in the passenger side door. After I paid for the repairs, they "pointed out " where my car was and did not walk to the car with me. (go figure). My husband was walking around my car and noticed the gash. I called the service adviser over and he said he would get a manager. My mistake was not walking back in with him as he brought out another service adviser with papers I had signed in his hands. They pointed out little circles (the gash and the scratches) marked on this paper. When I correctly pointed out those were not there when I signed, I was told "Yeah, I marked these after you had left and walked around the car". Really?...you marked scratches and gashes on my car on a paper I had signed, after I left? What does that tell you? I realized then they would not admit their mistake so I left. They called me about an hour later to say they wanted to "fix" it for me but I was to angry by then to let them touch my car again. Prior to this I was telling my husband how I had witnessed them being rude to other customers in the past but always nice to me. That has now all changed...I selling my car because of their horrible customer service department and buying an Audi. Nothing wrong with the car itself but having to deal with a third rate dealership service department is a definite deal breaker. You expect to be treated "first class" when purchasing a BMW but not the case with this dealership. Buyer Beware! More