BMW of Tulsa

Had car in for repair, unresponsive service advisor, poor workmanship. Service advisor would not return phone calls. When they said the car was ready it wouldn't even start. workmanship. Service advisor would not return phone calls. When they said the car was ready it wouldn't even start. More

What a GREAT experience! My salesman Shadee *****! Finance personnel Alan*****! Wonderful experience, definitely recommending this dealership! Love my BMW X4M looking forward to the days ahead! Finance personnel Alan*****! Wonderful experience, definitely recommending this dealership! Love my BMW X4M looking forward to the days ahead! More

In July of this year I broke my rear window wiper. I left my car with BMW of Tulsa to have it replaced. I was told to order the part needed for the repair. They walked me to the parts department. The parts d my car with BMW of Tulsa to have it replaced. I was told to order the part needed for the repair. They walked me to the parts department. The parts department contacted me with the question of what part do I need. After leaving my car with the dealership all day I would think someone would have known the answer to that question. I am not the technician I did not have a clue. After getting this issue resolved, I had the parts department order my part as instructed and paid for the part as well. On July 16 I was notified that my part was available. I am a physician, and I do not have a lot of time to make appointments outside of my work schedule. I scheduled a service appointment on 08/31/2021. First, when I arrived the service department told me I would need to order a part. I told them I had already ordered the part that should be needed. They sent me to their parts department to pick it up and bring it to them. the worker at the parts department recognized me from my part order in July and told me that he had sold my part to someone else, the part I had already paid for because someone else needed it. He did not know when I was coming in for a service. I cannot even believe the level of disorganization and disrespect of my time. I love my BMW. My x5 is truly a work of art but this service and parts department has REALLY treated me poorly with this experience!! BEWARE!! More

There is no service in the service department!!! Don’t use them, prices too high for what you get!!! Service people aren’t helpful, friendly or nice! use them, prices too high for what you get!!! Service people aren’t helpful, friendly or nice! More

This was my first scheduled service with BMW of Tulsa. I’m very pleased with the professionalism of my service advisor! A loaner car was provided for my convenience. I’m very pleased with the professionalism of my service advisor! A loaner car was provided for my convenience. More

Brought my car in for a wheel bearing in March. Brought my car in for the other in August. The price was approximately $65.00 more. The service advisor Andrew was great and said he would match the first pr my car in for the other in August. The price was approximately $65.00 more. The service advisor Andrew was great and said he would match the first price. However, it took the part 8 days to come in and the repair to be completed. I went to pick up my vehicle, the service advisor I met with named Robert would not give me the original price. After a short conversation, he decided he would. He took my card, left the room and came back with my receipt. He had charged me the original more expensive price. I didn’t notice until I was home and I looked at the paper work. After several phone calls to the dealership and messages left for Robert to call me so I could speak to him, he has yet to return my call. I’m very disappointed in the service department over such a small amount of money. I have had several BMW vehicles and always use them to service my vehicle. I will consider alternatives after this incident. More

Highly recommend this dealership!! I just bought a beautiful 2014 Infiniti SUV here. Awesome staff, they were all so professional, friendly and helpful. My sales person was Billy E. and he was fun, up beautiful 2014 Infiniti SUV here. Awesome staff, they were all so professional, friendly and helpful. My sales person was Billy E. and he was fun, upbeat and energetic through out the whole sales process, even when I told him I had poor credit! Todd the Finance Director was able to obtain a great finance deal at comfortable monthly payments and on top of that, he made the signing process very simple and easy for me. If I could give more stars to this facility, I definitely would! Keep up the amazing customer service! More

The service manager, Mike kaiser, went above and beyond to make my visit pleasant. The professionalism was clearly evident in all personnel I met. Very happy with bmw of tulsa. to make my visit pleasant. The professionalism was clearly evident in all personnel I met. Very happy with bmw of tulsa. More

Great experience. Easy a fast. Had what we wanted. Good service service More

I truly appreciate their professionalism and prompt service. They were efficient and up front about the service they provided. I’ll return to have my car serviced. service. They were efficient and up front about the service they provided. I’ll return to have my car serviced. More