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BMW of Tulsa
Tulsa, OK
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 319 reviews
August 19, 2023
Nice and helpful service but dropped the car off Thursday around 2:30PM and they gave me an appointment at 9:30 AM Friday for a battery replacement. They know what their process is and it requires a 7 hour s around 2:30PM and they gave me an appointment at 9:30 AM Friday for a battery replacement. They know what their process is and it requires a 7 hour straight charge to finish testing after the battery install. At 12:40 pm Friday I had not heard an update and when I called they said they were taking it back. At around 2:30 I got a notification that it was the battery and they needed to keep it until Monday to finalize testing. Not happy that they did not manage their time when I had an appointment and they wanted me to leave my car for 5 days for a battery replacement and cannot even offer a loaner. More
by Leslie331
Employees Worked With
Riley
August 04, 2023
We had been loyal to another luxury dealership in the OKC metro for years, but after a couple of interactions left us confused, we started looking around. We ended up making the drive to Tulsa and picking up metro for years, but after a couple of interactions left us confused, we started looking around. We ended up making the drive to Tulsa and picking up 2 new BMWs (iX and 430i)! Our salesperson (Fatih) was the reason we made a 4-hour round trip. He was absolutly fabulous. I felt confident he was also well supported by management (Alan) and the entire process was clear and transparent. No wasting time. No games. No gimicks. No slide of hand. The experience was respectful and honest. They should put on a training class for other sales teams.... Or maybe not...... :) If they treat everyone like they did us, eventually no one will want to go to the other luxury dealerships. :) I will say this, as long as it stays this way, we will keep coming back! More
by damcleod
Employees Worked With
Fatih, Alan
August 02, 2023
This dealership and its personnel are knowledgeable fun to work with, and really understand the needs of the customer, I would buy a BMW just to have these folks work on my car :-) to work with, and really understand the needs of the customer, I would buy a BMW just to have these folks work on my car :-) More
by am_05
Employees Worked With
Taylor
July 29, 2023
Bailee is a good technician. He was very informative and kept in contact with me during the whole process so I understood what was going on. I appreciate that he consider the f He was very informative and kept in contact with me during the whole process so I understood what was going on. I appreciate that he consider the fact that I had to drive in from out of town and was able to get the parts in a timely manner; ensuring that I wouldn’t have to make another trip anytime soon. Made this process a lot easier than it could have been. Thanks Bailee! More
by a.inquiring
Employees Worked With
Bailee Durant
July 29, 2023
It would have been nice if they would have been able to tell us that they didn't have the battery was not in stock, instead of waiting 2 hours for it to be replaced. tell us that they didn't have the battery was not in stock, instead of waiting 2 hours for it to be replaced. More
by Captparamedic22
Employees Worked With
Brice
July 26, 2023
BMW of Tulsa’s service department goes above and beyond seeing their customers. Great client experience, communicate proactively and exceed expectations. Tayler Hawkins runs a tight ship and Bailee Durant seeing their customers. Great client experience, communicate proactively and exceed expectations. Tayler Hawkins runs a tight ship and Bailee Durant is a pleasure to work with. More
by Jmurray
Employees Worked With
Tayler Hawkins, Bailee Durant
