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BMW of Tulsa

Tulsa, OK

Overview
Reviews
Vehicles
4.7
319 Reviews
Call Dealership (918) 663-4444
View Awards

9702 S Memorial Dr

Tulsa, OK

74133

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Showing 319 reviews

October 11, 2023

They were professional with no surprise fees. They worked with my difficult schedule to make my car available to me in a convenient and timely manner. More

by Joel Isaacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Oct 12, 2023 -

BMW of Tulsa responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 11, 2023

David, my service representative, was formerly a mechanic. He has an amazing amount of knowledge about cars that he explains well. He was kind and patient with me and kept me updated. The mechanic m More

by allison.r.wilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Krashin
Report | Print
Oct 13, 2023 -

BMW of Tulsa responded

It's wonderful to hear that David, your service representative, provided you with an exceptional level of knowledge and expertise, which he conveyed clearly. Kindness, patience, and keeping you updated are all part of our commitment to providing excellent service. The video from the mechanic, along with honest advice from David, helped you make informed decisions. Trust is important to us, and we're grateful that you trust David and our team. Thank you for choosing us, and we're here to assist you whenever you need it!

October 10, 2023

Riley Drummond was very professional and provided Great service. He was Super friendly. I will be back More

by Ljsmithpac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Drummond
Report | Print
Oct 12, 2023 -

BMW of Tulsa responded

It's fantastic to hear that you had a great experience and that Riley provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

Incredible service department. This is where I choose to go for routine service needs for my X3 More

by nitrite-evader-0k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailee
Report | Print
Oct 06, 2023 -

BMW of Tulsa responded

We are excited that we provided you with an incredible service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

September 29, 2023

Zero communication when our vehicle was being serviced. Excessive time for repairs and we had to initiate all conversations to find out when our vehicle would be ready. The phone numbers may as well be dis More

by mrninjanick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brice
Report | Print
Oct 03, 2023 -

BMW of Tulsa responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Oct 17, 2023 -

BMW of Tulsa responded

Thank you for bringing this to my attention. I apologize for the lack of communication during your vehicle's service. I would like an opportunity to address your concerns and to earn your business, please contact me via email below. I look forward to speaking with you. Jason Pierce General Manager jpierce@tulsabmw.com

September 29, 2023

BMW is a good dealer but the Customer Service in the Maintenance Department was uninspiring More

by will_wms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Drummond
Report | Print
Oct 11, 2023 -

BMW of Tulsa responded

Thank you for bringing this to my attention. I apologize for any customer service issues you may have encountered. I would like an opportunity to fix this and to earn your business, please contact me at 918-388-0611. I look forward to speaking with you. Jason Pierce General Manager BMW of Tulsa 918-388-0611 jpierce@tulsabmw.com

September 27, 2023

Quick easy check in…. Attention to details with good customer communications…. Thanks for a pleasant experience More

by Dsssanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce
Report | Print
Sep 29, 2023 -

BMW of Tulsa responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 25, 2023

Excellent service and customer support! Will always bring my BMW here love the Tulsa BMW team! More

by Jcoats606
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Vera, Riley Drummond
Report | Print
Sep 26, 2023 -

BMW of Tulsa responded

Thank you for choosing BMW of Tulsa! It is always a pleasure to hear that we have met your expectations. It will be our pleasure to assist you with any automotive services you may have in the future. We appreciate your business!

September 23, 2023

Very easy to deal with. Finance took longer than I expected but overall very good More

by gharpool111
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco
Report | Print
Sep 26, 2023 -

BMW of Tulsa responded

Congratulations on your new vehicle! Ensuring your satisfaction is our ultimate goal. Thank you for the Five-Star review and your business. We look forward to the opportunity to assist you again in the future.

September 23, 2023

Went in for service. Ready on time. They provided a ride home. Great service with a smile More

by Ckconk7121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Derick & another driver
Report | Print
Sep 26, 2023 -

BMW of Tulsa responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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