BMW of Tulsa

Well we had our cars there before no issues was good experience until today we just bought my wife’s car in for the oil change ect. We expect this to be like last time when I had my car done maybe 200 experience until today we just bought my wife’s car in for the oil change ect. We expect this to be like last time when I had my car done maybe 200 but we was told after it was done it was 457 the amount was not told to us in a clear we me and my wife both herd it was going to be 197 with our 69 dollar discount we had he said it was on that tablet and about my wife didn’t have her glass but we both heard 197 not 497 we both was just blindsided when we was told the amount we would never hav had it all done if it eas that much money all in all the amount of each thing done to the care was not told to us until it all was done just wish there was clear communication on the price to prevent us a financial hard ship now that we had to pay that much will need to look into other places More

Poor customer service from their team and no follow up communication. They will take your money and not get back to you. They offer no help after the fact even when they promise to make things right. I wo communication. They will take your money and not get back to you. They offer no help after the fact even when they promise to make things right. I would stay away from this dealership. More

Poor communication with the customer. Unable to connect by phone with advisor until 4-5 hours after car was dropped off. Didn’t give me any updates until I called, and then was told “they Unable to connect by phone with advisor until 4-5 hours after car was dropped off. Didn’t give me any updates until I called, and then was told “they are working on it now” More

Nice and helpful service but dropped the car off Thursday around 2:30PM and they gave me an appointment at 9:30 AM Friday for a battery replacement. They know what their process is and it requires a 7 hour s around 2:30PM and they gave me an appointment at 9:30 AM Friday for a battery replacement. They know what their process is and it requires a 7 hour straight charge to finish testing after the battery install. At 12:40 pm Friday I had not heard an update and when I called they said they were taking it back. At around 2:30 I got a notification that it was the battery and they needed to keep it until Monday to finalize testing. Not happy that they did not manage their time when I had an appointment and they wanted me to leave my car for 5 days for a battery replacement and cannot even offer a loaner. More