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BMW of Tulsa

Tulsa, OK

Overview
Reviews
Vehicles
4.6
524 Reviews
Call Dealership (918) 663-4444
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9702 S Memorial Dr

Tulsa, OK

74133

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Showing 524 reviews

December 10, 2025

There was a recall for the brakes. It took longer than what. I was initially told which I was not prepared for. More

by Pmitch002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brice
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Dec 11, 2025 -

BMW of Tulsa responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2025

I really appreciate the dealership getting me in and out same day! Loaner if needed! More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel, denny
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Dec 11, 2025 -

BMW of Tulsa responded

Hi Alex, we are so happy to read such a great review about BMW of Tulsa! Please don't hesitate to reach out if there's anything additional we can do for you.

December 09, 2025

I called to schedule recall work done, took a day off work to come, the was told they couldn’t do it, blamed the call center. Also waited 45 mins to be shuttled More

by Denagibbins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
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Dec 10, 2025 -

BMW of Tulsa responded

Dear Denagibbins, Thank you for sharing your feedback. I’m very sorry to hear about your recent experience — especially after taking a day off work to have your recall addressed. That is the last thing we want any customer to go through, and I truly apologize for the inconvenience and the additional wait you encountered for the shuttle. I do want to clarify one important point: recall appointments can only be scheduled by our dealership directly. Unfortunately, the BMW call center does not have access to confirm parts availability or recall capacity at individual Centers. That appears to be where the miscommunication occurred, and I apologize that you were caught in the middle of that. That said, it is still our responsibility to take care of you once you arrive, and we clearly did not meet that expectation. I will be addressing this with our team immediately to ensure we provide clearer communication and better planning moving forward. If you are willing, I would appreciate the opportunity to personally assist you in getting your recall completed as quickly and conveniently as possible. Please contact me directly and I will make sure everything is handled correctly this time. Thank you again for bringing this to my attention. Chad Milow General Manager 918-388-0601 cmilow@group1auto.com.com

December 06, 2025

The tech/service manager I worked with was very kind, but my vehicle was there for over 5 hours when all I needed was an oil change, which I had a scheduled appointment for (but of course you guys had to up- More

by littlefield.tara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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Dec 11, 2025 -

BMW of Tulsa responded

Tara, Thank you for taking the time to share your feedback. While I’m glad to hear that our team member treated you kindly, I sincerely apologize for the significant delay and the stress it caused—especially with the tight timing you had to pick up your preschoolers. Your experience is not the level of efficiency or communication we expect to deliver. An oil change appointment should not result in a five-hour visit, and we clearly failed to set proper expectations and prioritize your vehicle based on your schedule. I understand how frustrating it must have been to be promised a 1:00 p.m. completion time and not receive your vehicle until nearly 3:00 p.m., especially when you had no backup transportation options. I also apologize for any feeling of being up-sold. Our intention is always to provide transparent information about recommended maintenance, but it should never come across as pressure or an inconvenience. I would appreciate the opportunity to speak with you directly so I can review your visit, make this right, and ensure your next experience is far smoother and respectful of your time. Please feel free to contact me at your convenience at cmilow@group1auto.com. Thank you again for bringing this to my attention, and I am truly sorry for the inconvenience you experienced. Chad Milow General Manager BMW of Tulsa

December 06, 2025

Bailee always seems to put his customers first. Great communication and professional. Thanks for another great visit. More

by tdrichmond69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailee
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Dec 07, 2025 -

BMW of Tulsa responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tulsa. If you have any further questions, please give us a call. We're always happy to help!

December 05, 2025

Easy to work with and quick at the work they do. Miguel is a great service provider too! More

by Dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
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Dec 07, 2025 -

BMW of Tulsa responded

Hello Dalton, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 30, 2025

Very nice dealership. The staff are friendly and the service is efficient. Prices are reasonable More

by camskiddsok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately
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Nov 30, 2025 -

BMW of Tulsa responded

Hi, we are so happy to read such a great review about BMW of Tulsa! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

Clayton was a great service rep. He took the time to answer questions and communicated well. More

by nollenpm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton
Report | Print
Nov 28, 2025 -

BMW of Tulsa responded

Hello, we're happy to hear you had such a positive experience with Clayton! Feel free to reach out to us if you need anything. Have a wonderful day.

November 21, 2025

Clean, friendly service department with very timely work and constant status updates. I trust them with my car. More

by blake.mathews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bailee
Report | Print
Nov 23, 2025 -

BMW of Tulsa responded

Hi Blake, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 18, 2025

They were very professional. I liked the service advisor, Brent Padgett. Made servicing my car easy. More

by lmbowker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Padgett
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Nov 19, 2025 -

BMW of Tulsa responded

Hi, thank you for your kind review; we are happy to pass along your comments to Brent here at BMW of Tulsa! Thank you again, and have a fantastic day!

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