BMW of Tucson - Service Center

Worst customer service expierence I have ever expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend no expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend not getting your car serviced at htis dealership you will regret it. More

Hey dealerraterskc what's you website address?? This Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, sho Hey dealerraterskc what's you website address?? This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, show up and they tell me I didn't have one! How could I not have an appointment they were the ones that sent me an email reminder to make one in the first place! All this hassle for an oil change? BMW makes great cars but I would probably go for a different brand knowing how bad this place is. I ended up driving up to Chapman BMW in Chandler the next week to get the oil service (which where I'll probably go to from now on). Now that's a quality operation, beautiful facilities with fantastic customer service. That place makes Tucson BMW look like a corner used car dealership. More

We own two BMWs. Mine went in for service and when it was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel like putting this part back on (it was a cover to my air conditioner) and so he left it on top of the hood. After the car part was reinstalled, I asked to see where that piece was placed at (to make sure they didn't just throw the piece away while I wasn't looking). The mechanic looked at me like I had no right to question him about such matters. My husband's BMW went in for service a few weeks later. He was given two phone calls saying "Come pick up your vehicle; it's ready." When he got there, not only had they lost the keys, but hadn't reset the car's computer. It still said that it needed to be serviced! After my husband complained, they still tried to charge him 170 for the supposed service. We've had to wait for several days now to get our BMW back from them and are going to pick it up tonight. Here's to hoping nothing else is wrong. I wish there was someplace else in Tucson where I could bring our cars. More

These guys always give me a hard time and act like they are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the poin are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the point of sarcastic. They give you looks like you owe them something and you don't know anything. "Obviously you're not a BMW service advisor. Everything takes all day - nothing just takes a minute to diagnose." Like, how can you possibly know that? Whatever..., just a bunch of xxxxxx you should otherwise avoid. Take your car in there and they give you a Pontiac as a loaner and usually with only a quarter tank of gas. I wish there were alternatives here in Tucson. More

I have rarely met a group of people who consistantly try to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowin to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowing that Werner knows what he is talking about.<br><br>Kris Jobst is a very knowledgeablw sales consultant. Any question dealing with a tech issue he can probably answer. Making a deal is straight and fair. You might pay alittle less out of state but then who is going to care for your car AND you? After- the- deal treatment is top notch with courtesies that are not found in other dealerships (believe me, I am a car nut).<br><br> More