BMW of Tucson - Service Center

Making reservation for 10,000 mile inspection and oil change at the dealer rather than calling the indicated phone numbers did not get the maintenance-to-be info to BMW. As a result, got multiple emails change at the dealer rather than calling the indicated phone numbers did not get the maintenance-to-be info to BMW. As a result, got multiple emails and a phone call from BMW. Cause of multiple confusion on my part. (Did make a phone call to an indicated number. Hung up after 'Someone coming right up' response went nowhere after waiting about 3 min. More

excellent dealership and excellent staff...and maybe excellent dealership and excellent staff... and maybe the managers of this website should read think again about their 25 word requirement and read excellent dealership and excellent staff... and maybe the managers of this website should read think again about their 25 word requirement and read this: https://www.grammarly.com/blog/concise-writing/?&utm_source=google&utm_medium=cpc&utm_campaign=10273012991&utm_targetid=dsa-1147022280642&gclid=CjwKCAjwr56IBhAvEiwA1fuqGkkQTr5A6hHgFDUR9UJ1bEYSS4Y4QIrIdNKMQC72SPb2eI_9yhLPFxoCJqsQAvD_BwE&gclsrc=aw.ds More

I always receive first class service here.. A special thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a consi thank you to KAYLA DIAZ! She is a delight! She worked with my warranty company to make sure my claims were submitted correctly which saved me a considerable amount of money. More

I had a great experience with Ketelyn, my service advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this advisor, and the service department. Outstanding dealership. Note: The remaining words are only to fill the 25 words minimum required to submit this review. More

We recently towed in our 2015 328I, for over heating and a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retai a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retaining clip for the parking break cable. All the service writers we talked to, Kayla and Bryan, were excellent in their knowledge of the problems and as usual, friendly to deal with. Also, Chris the mechanic, who replaced the radiator, was helpful in explaining the situation. You can be proud of your service writers and your mechanics. They've always treated us fine. Unfortunately, I can't buy another BMW. Both of these issues on a six year old car, even within a lesser brand name, should never happen this soon. Also, to charge $720 to fix a retaining clip? Four months ago we bought our last BMW, a used 2015 Z4. It's in excellent condition, except for the leather dash separating at the seam; not the quality I would expect from BMW. We'll come back to you for service, but the brand name is becoming more like a cheap import. Thanks again, see you next time for service. Don B More

Excellent service from all persons with whom we dealt at the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area. the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area. More

Service advisor Jayme was clear, efficient, and weloming. The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, bu The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, but I avoid if possible due to the cost and distance from my house. More

Always helpful. This dealership doesn't waste any of my time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance professional who helps me is very good at dealing with the insurance firm that covers my car. I am happy enough with this dealership that I tentatively buy my next car from them when the time comes. More

I had a 9:00 a.m. appointment time for an oil change and to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight-- to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight--just couldn't get to it. Reason? Two techs out sick. Didn't they know that before 4 p.m.? No follow up from mgt. on this. From my home to the dealership is 14 mi. This, and a day shot, and no attempt to rectify the situation. If they weren't bay stocking high cost repairs/drop ins first, and techs were a problem, then notify the customer by 'phone by 8:30 at the latest and save time and the drive. More

I am scoring you a 2 and not a 1 because of how kind my service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scop service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scope. I have been a devoted Audi driver and took advice from many of the doctors I work with to try BMW. I bought my first one 440i. I have had it two years. At the last service I told them it was stalling on me. They said “diagnostics couldn’t find any error codes”. Well on the way to the airport for an important out of town interview my car dies on LaCanada and had to be towed in. All systems locked up. Despite the frustration of missing my flight (added expense) and having to get a rental car (added expense) until they were able to get me a loaner. I also sat on the road for almost 2 hours with traffic yelling at me because the car couldn’t be moved. Transmission was also locked up. BMW of Tucson had my car for 14 days and struggled to diagnose the issue. After 14 days I got my car back yesterday. I asked to speak to the sales manager (I already tried the service manager) because I don’t trust the car any longer. I want out of the car and into a new one. If they couldn’t diagnose the stalling as a problem which ultimately led to the complete shut down of the car, and struggled to diagnose the issue for 14 days, then how do I trust I won’t be left stranded again on the road? I waited almost an hour to speak to a sales person, I guess the managers were too busy standing around, or making deals. I finally took my keys and left. They knew I wanted out of the car and into a new one, yet no one had the decency to help me or call me and check if they could help me after I left. I never had this experience with all my years with Audi. When I go to this dealership. The service advisors often are answering call after call and dealing with customers waiting and all the people in the suites can’t see how busy they are. When I picked up my loaner the poor advisor was alone and she couldn’t apologize enough. She didn’t know I was coming in to get the loaner despite me being told she would know. So I waited and waited and she made it right. But she never received help for the phone ringing non stop despite so many people just standing and watching her with their coffee. Folks....life long customers are taken care of long after the sale. They are also future sales for you. I’m so disappointed. I expected way better than what I received. More