BMW of Tucson - Service Center

Bought my wife a 2009 BMW 550i for her birthday 11/09. Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of th Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of the vehicle. We made several driving trips and the noise was persistant and getting louder. I took the car in several times to have it checked out. each time I was told everything was OK, but the noise was still there. We were getting ready for a long road trip and wanted the car checked again since the noise was still there. We had at that time about 15K MI on the car. This time I was told the rear tires were shot and should be replaced before going on the road. BMW also recommended a wheel alignment, which they did and found 3 of 4 wheels were out of specs and the 4th nearly so. I replaced the rear tires and off we went on our 6000 MI road trip starting in late July. Before we got to our first destination the road noise was back. By the end of the trip, mid Sept. the noise was as loud as ever. Back to BMW Tucson I went. Was told the front tires were cupping, thus causing the noise and that they also needed to be replaced. During all of this time I visited several tire shops and two other BMW dealerships (Denver and Houston). Each time I heard the same thing, faulty tires and/or wheel alignment. This brought me to the conclusion that the car was out of spec when it was delivered to my wife. Because misaligned tires don't manifest themselves until several thousands of miles later and progressively get worse, which I believe was the case for my wife's car. I presented my theory to BMW and was told they were not responsible and I would need to deal with it myself. I expressed dissatisfaction with their decision. BMW countered with paying for one of the front tires. I was still not satisfied as my position was that BMW had more responsibility than that. I asked to speak to the Service Manager, Arleyne Bishop. I explained my position to her about my belief that the car was out of spec at delivery and what I thought BMW should do about it. I wasn't looking for a free set of new tires, but rather a more equitable solution, like 50/50 since I did get half the use of the tires. Arleyne went to work to find a resolution and she did! The result was BMW replaced the front tires and did another wheel alignment to insure the car was right when it rolled out the door. It is so nice to ride in a quiet, comfortable luxury car again. I found Arleyne to be professional, concerned, helpful, courteous and determined to regain a satisfied customer, which she did! She always did what she said she was going to do and called with updates when she said she would. I have a lot of confidence in her and you all need to keep her working with and for your customers! Don and Bobbie Prochazka More

Chelsea Gerlak is the absolute BEST service manager. She is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea! More

I had a problem with my sunroof that was not covered under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my position and had the dealership handle the problem and I left happy and satisfied....dan deasy More

So my car BMW x5 was sent by a collision center to Tucson BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and it is not covered by warranty and insisted it is not covered by Insurance and It will cost me $2300. when I said no water was spilled and what other explanation you have , she simply was ignorant about the car and on the phone she is yelling at the mechanics to answer my questions, so no one knows ,then she got upset and unprofessional when I insisted to know. simply her answer was take it or leave it, so I went to pick up the car , I found it there under a tree with at least an inch of dust and a new scratch and seats not adjusted, Unfortunately no one available to talk to you and Chelsea not available to talk to- she figured I won't be fixing the car there anyway. Overall rude, Ignorant, more expensive in comparison to Phoenix and unprofessional dealership. Finally , I drove the car to North Scottsdale BMW and the car was fixed and the insurance paid for it.North Scottsdale BMW made great effort to work with me and force the insurance to come and check the car themselves, they gave me a BMW loner and the car was fixed in 2 business days as promised. I'm a physician and I told the story to few of my friends who owns BMW and they all laughed, because apparently it is known in the hospital you never buy from Tucson BMW dealer.. More

Service was excellent and both Chelsea Gerlak and Arleyne Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient an Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient and friendly manner. Lesley Goldfarb More

I bought my 335i from Tucson BMW in January of this year. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. My service representative (Shaun) is a very nice person, has always treated me with respect, and make every effort to get me my vehicle back as soon as possible. I've always been given a loaner car which is very nice since I live in Sierra Vista. I can't say everything has been repaired to my satifaction, however, that's with the tech, no the service advisor or the service manager Chelsea. She also has been nothing but professional in my dealing with her. I'm disappointed that my car received a few scratches from the shop that weren't there when I turned the car in, and also that I have to take it back for the same problem more than once. But once again, that's the tech affair. Just a rider on what someone else said about dealing with the used car manager and Autonation. I got no help from the used car manager, but autonation was great. I'll be back with more. More

as always they treated me very well. I live in Sierra as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have been really nice to me... they offered me a loaner car, but I mostly don't like to drive someone else's car... they fixed/serviced my car as fast as they could to be considerate of me... your staff is real nice and I thought they were as nice to me as they could be... Blake More

I have taken my 2000 M-coupe in for service many times. I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is extremely polite and knowledgable about my BMW. I have always been phoned and kept up to date on the status of my car, advised on what was being done during it's services, what the cost would be, and when the car would be ready. When needed, I have always been given a BMW loaner car. Dealing with Chelsea and BMW-Tucson is a pleasure: no-hassle, efficient and extremely knowledgeable and competent. More

In reading through some of the past reviews, I can only guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment from everyone. My Service Advisor, Chelsea, was very polite, and mechanically knowledgable about BMW cars. I was phoned and given the status on my car, and advised twice of what was being done during it's routine service, what the cost would be, and when the car would be ready. When I brought the loaner BMW back to pick my car up, my car was placed conviently outside the entrance, and if not for me socializing, I would have been on my way in minutes. Having done several car restorations, built two race cars, and displayed these cars several times in car shows around Arizona, I am extremely picky about the cleanliness of my vehicles, including hard to reach places on wheels, door jambs, water spots under wipers, etc. My M3 was immaculate inside and out when I picked it up. I'll definately return to BMW Tucson as soon as my car needs service. More

I have owned 6 BMW's. The last 3, were purchased here in Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of B Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of BMW dealerships in AZ. Comparing these purchases with my earlier experiences in NJ, I never felt any sense of being a valued customer as I was in the past. . But the dealership has since changed hands, and more recently, changed managers. Actually, I was not planning to purchase a new car for a few months and was only there for service on my wife's Z4. I saw that they were looking for trade-ins, and asked a few questions. I received a better deal on my trade-in than I had anticipated, along with some other price adjustments. for a demo 535i. I had the best car-buying experience of my life, dealing with Mike Famileti, the general manager; Dennis Lozier and Paul Herrick, salesmen; and Olga Gutierrez in financial services. I finally felt "valued." Let me add, that although I wasn't pleased with previous sales experiences, I have always been satisfied with the past service manager and department, and am equally pleased with the new assistant service manager, Liz Westhafer. More