BMW of Tucson - Service Center

Had excellent service with my service rep. On Oct. 6th with Kala. She understood what I was there for and acknowledged me right away. I needed a ride home and she accommodated me on my needs. The young m with Kala. She understood what I was there for and acknowledged me right away. I needed a ride home and she accommodated me on my needs. The young man that took us home was very polite and got us to our home without any problem. Very satisfied with BMW service provided. More

Overall good experience. Made the appointment through the BMW app and showed up to no appointment in their system. Apparently a know issue, they got me in anyway. Service was going to be several hours and no BMW app and showed up to no appointment in their system. Apparently a know issue, they got me in anyway. Service was going to be several hours and no loaner vehicle available. Told they are very limited and booked out for weeks in advance. Got a shuttle ride to work but had to find my own ride back. I feel like a luxury dealership like BMW should have plenty of loaner vehicles for customers. More

Excellent service from Jayme. She kept me informed during my wait. The car was spotless. my wait. The car was spotless. More

Service advisor Tyson Kessler was outstanding. Made several calls for me to find out about warranties, etc. showed a real interest in getting the right service. several calls for me to find out about warranties, etc. showed a real interest in getting the right service. More

This service was for a safety recall. I got right in. The work was done in the specified amount of time. My car was cleaned and ready to go when I got back to the dealership. Everyone was pleasant and The work was done in the specified amount of time. My car was cleaned and ready to go when I got back to the dealership. Everyone was pleasant and professional, including the young man who gave me a ride from the Mall. I have come to expect this level of service because I have always received this level of service. Nice work. More

Service was fast and prices where fair. The shuttle service to and from work was easy, quick and reliable. service to and from work was easy, quick and reliable. More

Katelyn was a big help. I didn't have a appointment to repair a tire and she had me in and out. repair a tire and she had me in and out. More

Kayla set up my appointment and everything went smoothly. Very pleased with personnel and facility. Very pleased with personnel and facility. More

My service advisor, Ryan Lange, made my visit for my regular service a pleasant experience. The job was completed as promised and all issues were taken care of in a timely manner. Great job. Thanks regular service a pleasant experience. The job was completed as promised and all issues were taken care of in a timely manner. Great job. Thanks More

Jayme was our service advisor, very helpful and kept us informed on status of vehicle. We recently moved from Temecula CA and had great experiences at the BMW of Murrieta. I was disappointed in that the se informed on status of vehicle. We recently moved from Temecula CA and had great experiences at the BMW of Murrieta. I was disappointed in that the service department did not offer detailing of any type. Jayme if asked the foreman in front of us and would even recommend a local place to have our BMW's detailed. The foreman was very abrupt and seemed very unprofessional. Overall our first experience at BMW of Tucson was about average. We do like Jayme as a suservice advisor. More