BMW of Tucson - Service Center

Excellent service. On time, friendly, courteous and professional. Maintenance staff ensure I was kept informed of each step in the process and recommended work needed in the future. Great job! professional. Maintenance staff ensure I was kept informed of each step in the process and recommended work needed in the future. Great job! More

Great service. Advisor was great and courteous. Vehicle was done in a reasonable time as I waited in their nice lobby. was done in a reasonable time as I waited in their nice lobby. More

All work was completed in a timely fashion and to expectations set by Kayla the service advisor expectations set by Kayla the service advisor More

Whether it's a service appointment you're after or you're looking for a new vehicle, in my experience, BMW of Tucson has been excellent. I personally got my X3 from there two years ago and I've been taken ca looking for a new vehicle, in my experience, BMW of Tucson has been excellent. I personally got my X3 from there two years ago and I've been taken care of ever since and at a decent price. I'm the type of person that likes to shop around to find what's quality but inexpensive and somehow, BMW of Tucson has been my go-to. In my most recent service appointment, I worked with a man named Tyson that made my experience quick and easy. He seems quite knowledgeable and well versed in his area of expertise. I'll definitely keep going to him, as well as BMW of Tucson. More

Always friendly people in both the service and sales departments. Service reps are very knowledgeable also departments. Service reps are very knowledgeable also More

Kayla is an amazing service advisor. Always takes great care of myself and my families cars. Gets our cars serviced on time. care of myself and my families cars. Gets our cars serviced on time. More

Kayla was courteous and professional. This review should not reflect negatively on her in any way. HOWEVER, the service technician who performed the multi point inspection put my family in danger and this i not reflect negatively on her in any way. HOWEVER, the service technician who performed the multi point inspection put my family in danger and this is unacceptable. Today, 3 days after my appointment, while driving I received a warning that my engine was overheating. When I got home I opened the hood to see that the cap of the coolant tank was missing and it was rattling around the engine compartment. The coolant tank was empty! How can you not replace the coolant tank cap? My wife and child took a trip into a remote area last weekend which is why we had new tires installed and the inspection done. What if the overheating occurred while they were on the road and unable to get home safely? How do I know the engine is not permanently damaged by this egregious error? I can't even drive it back to the dealership at this stage since there is no coolant and the damage could get worse! I am very disappointed and do not know if I can trust BMW of Tucson ever again. More

Service was excellent and prompt. They made sure I had the loaner car that I needed the loaner car that I needed More

Our service rep, Ryan, always does a professional job. He keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier More

Just had my first service appointment at BMW Tucson. Was greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, an greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, and asked if there was anything I needed checked. My vehicle was serviced in the time frame she promised and she went over the complete inspection in detail. I was also impressed that she's been at that dealership for over 13 years. And with such a such a terrific personality and knowledge base it doesn't surprise me the dealership doesn't want to lose her. More