BMW of Tucson - Service Center

I have been going to this dealership for many years, with several cars. A few years ago I bought my most recent car from them and soon after my service manager changed to Katelyn. My service experiences wer several cars. A few years ago I bought my most recent car from them and soon after my service manager changed to Katelyn. My service experiences were never bad, but improved greatly once she took over. She is always super helpful and accommodating. I have thought before of trading y car in for something else but Katelyn and her attitude is what keeps me with BMW. More

Took our BMW X4 for service and Ryan did a great job and made sure everything was done right. Great customer service. Thank you AL MONREAL made sure everything was done right. Great customer service. Thank you AL MONREAL More

My husband and I have been customers with BMW Tucson since we became the proud owners of our 2013 BMW 128i about 2015. We have never received anything but A+ service and the staff treat us like VIPs. O since we became the proud owners of our 2013 BMW 128i about 2015. We have never received anything but A+ service and the staff treat us like VIPs. Our BMW receives the same honor as us, as when we pick up our BMW baby, she shines with her just complimentary car wash. Kayla Diaz was our first wonderful contact and she treated us like family. When she left the position there, and my husband had also passed away, I worried that I would never get treated as well as Kayla treated us, but she referred me to Jayme Larson. Well, my worries were needless. Jayme has been just as kind, helpful, and honest, and I told her so. I am blessed to still be in such capable, caring hands. She kept me informed through every step of the service and repair process. The repair staff even sent me a video showing me what they were doing on my car; and I had the use of a beautiful 2021 BMW while they repaired mine! Thank you, Jayme, and the service and repair people for giving me 100% satisfaction!! More

Always a great experience. Kaitlyn is very efficient and on time. I will contine to use BMW of Tucson for all my servicing needs. Kaitlyn is very efficient and on time. I will contine to use BMW of Tucson for all my servicing needs. More

Service was great was also informed of any other service my vehicle might need in the near future my vehicle might need in the near future More

Returning now at 3. 5 years for the standard time for an oil change. No issues. Also was lucky this time and had a free loaner car. My only complaint is that the oil cha 5 years for the standard time for an oil change. No issues. Also was lucky this time and had a free loaner car. My only complaint is that the oil change and filter as well as Air Conditioning filters are very expensive. More

When I purchased the car, it needed a new badge on back of it. 6 months later for an oil change and sales and service took care of it, no problem. Easy to schedule, set the expectation for both time and co of it. 6 months later for an oil change and sales and service took care of it, no problem. Easy to schedule, set the expectation for both time and cost. More

I always get great service at BMW Tucson. Just had my first regular maintenance on my i3 and Tyson Kessler took great car of me. Just had my first regular maintenance on my i3 and Tyson Kessler took great car of me. More

The explanation of services agreed upon was clear and thorough. Tyson explained the step by step process of the service. The waiting room was clean and orderly. I really appreciated the service departmen thorough. Tyson explained the step by step process of the service. The waiting room was clean and orderly. I really appreciated the service department's video explaining the condition of the car as they received it. My first time here but I will be back! More

Amazing customer service! ! First time bringing my car in and had the best experience. Highly recommend this dealership ! First time bringing my car in and had the best experience. Highly recommend this dealership More