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BMW of Tucson - Service Center

Tucson, AZ

4.8
637 Reviews

637 Reviews of BMW of Tucson - Service Center

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July 22, 2022

I trust the service department to do the. Message things to keep My 3 series in excellent comdition’ More

by Sheryl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme carlson
Jul 26, 2022 -

BMW of Tucson responded

Hi Sheryl, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 20, 2022

Excellent care from Ryan. No more to be said, so can’t get to 15. Sorry. More

by Don’t have one.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 22, 2022 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 20, 2022

Organized, courteous and met our needs. We appreciate the quality of service they provided. The staff was extremely knowledgeable and honest. More

by bamagirl73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn
Jul 22, 2022 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 18, 2022

Had a routine service on my 528. TERRIBLE!!! price gouging on cabin and engine air filters. Otherwise, done on time and washed well- the free $30 car wash helps make up for the gougi More

by ablonaspen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
cannot remember
Jul 21, 2022 -

BMW of Tucson responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.

Jul 21, 2022 -

ablonaspen responded

Start charging fair prices for parts.

July 16, 2022

Great service and service writer as well as customer attention! Only gripe is someone needs to learn about tire pressures. Always get that wrong! BMW's vary in tire pressure and are not always the More

by fsapone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 19, 2022 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

July 15, 2022

Jayme Larson is a great service advisor and took great care of me. Will return. More

by crhardin54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson
Jul 18, 2022 -

BMW of Tucson responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 14, 2022

Jayme Larson was an excellent Service Advisor. Very responsive and honest to deal with. Appreciate her help. More

by ck1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson
Jul 17, 2022 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 12, 2022

From start to finish Tucson BMW is and has been a top notch dealer. From sales staff to service personal, all professional, never feeling pressured and always satisfying. Great team effort! More

by itsadinmass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Jul 14, 2022 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

July 09, 2022

I had a dead battery and Jayme Larson took care of the problem quickly . Within an hour ,someone came to my house and jump started the battery . I drove to the dealer and she gave me a loaner car. More

by chercalh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Larson
Jul 11, 2022 -

BMW of Tucson responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 07, 2022

Terrible Customer Service. They Damaged my vehicle and refused to fix it. Be careful using this dealership for servicing. Their management is mediocre and not a proper represen More

by Nick D
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Barbara Service Manager, Gordon General Manager
Jul 10, 2022 -

BMW of Tucson responded

Thank you, Nick for reaching out to us. Your opinion plays an integral part in our customer service. If you'd like, please contact our General Manager at (520) 549-2167. We'd appreciate the chance to make your experience a positive one.

Jul 10, 2022 -

Nick D responded

I was not reaching out just simply informing the public to be cautious when doing business with you all. I have already spoken with the GM, he is a joke. I’m coming out of pocket on the damage you all caused to my vehicle. The only thing I can do now is let everyone know the quality of business your dealership has to offer and speak with my lawyer.

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