BMW of Tucson - Service Center

My service advisor Ryan was very helpful. He went out of his way to answer my questions. I left feeling very satisfied that the recall work that was needed was done properly . It was complete He went out of his way to answer my questions. I left feeling very satisfied that the recall work that was needed was done properly . It was completed in almost the exact amount of time Ryan had told me it would take. All in all it was a positive experience. More

The service area was very clean, service personnel are very polite and accommodating and made you feel comfortable The work took a little longer than planned but the technician had to repair an improper very polite and accommodating and made you feel comfortable The work took a little longer than planned but the technician had to repair an improper (electrical) fix and a few parts were not locally available but was explained Also took video to show what needed to be done Appreciated the use of a loaner vehicle, it exceeded my expectations More

Very friendly and helpful staff. Large comfortable waiting area with tv, drinks and ice cream. Large comfortable waiting area with tv, drinks and ice cream. More

Service department is top notch! Sales department is super shady! Buyer beware!!Martin is the sales manager and he’s crooked! Sales department is super shady! Buyer beware!!Martin is the sales manager and he’s crooked! More

A good effort was made to fit me in, provide a loaner while the service was being done and ensure all recall items were taken care of. while the service was being done and ensure all recall items were taken care of. More

Ryan is very helpful and knowledgeable. I have two BMW’s that I service with them and they are very efficient and constant with the scheduled service. Thank you! I have two BMW’s that I service with them and they are very efficient and constant with the scheduled service. Thank you! More

Our vehicle was not washed when I picked it up yesterday. Really inexcusable for a BMW dealership! Really inexcusable for a BMW dealership! More

The service on my car was extensive, but it was finished in a reasonable amount of time. Tyson explain everything that was going to be done and kept me apprised of the work's progress. in a reasonable amount of time. Tyson explain everything that was going to be done and kept me apprised of the work's progress. More

Greeted fast and friendly. Went in for what I thought was a brake job. After their multipoint check, I did not need the repair. Went in for what I thought was a brake job. After their multipoint check, I did not need the repair. More

Service was good, timely, and quality. My issue was that the price was over $1,000 more than other quotes I received. By the time I received the 2 other quotes, BMW had already started my My issue was that the price was over $1,000 more than other quotes I received. By the time I received the 2 other quotes, BMW had already started my repair so I couldn't cancel and move my vehicle to another shop. It will likely be the last time the BMW dealer sees my vehicle. I'm not looking for rock bottom pricing, just a fair deal. More