BMW of Tucson - Service Center

When I first took delivery of my leased 330i, I complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screec complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screeching sound when backing up. I was told "to let it wear in". Now after only 18,000 miles I am being told I need a brake job for $2,300. The back brakes are at 4 mm and the front brakes are 9 mm which is the reverse of what it should be. This is unacceptable and I am very unhappy about this. Brakes on this model should last 30,000 to 50,000 miles or even more. This should be covered under warranty. Can anything be done about this? More

They have a process that works for me. I feel heard and feel they care about my car. I feel heard and feel they care about my car. More

Service was friendly and with quality. Car was washed well. Service did take longer than expected. Car was washed well. Service did take longer than expected. More

Very Nice Staff , very courteous and helpful. Nice clean facility and customer friendly. Thank you Nice clean facility and customer friendly. Thank you More

Tucson BMW Dealership is very clean, employees were helpful and and the experience was stress free helpful and and the experience was stress free More

BMW of Tucson service department is so easy efficient and friendly. Great to work with! friendly. Great to work with! More

Katelyn is extremely knowledgeable and professional as a Service Advisor. She was has been very helpful in working out any issues. Service Advisor. She was has been very helpful in working out any issues. More

Ryan was great, very friendly and very clear about the services that we're being done. All of the other people that I encountered at the dealership were also very courteous. services that we're being done. All of the other people that I encountered at the dealership were also very courteous. More

friendly, informative, prompt, a pleasure to deal with. Thank you Tyson and the unseen staff who made it all happen. Thank you Tyson and the unseen staff who made it all happen. More

The services was excellent. Friendly staff and professional. The staff would check in would you doing your visit. Friendly staff and professional. The staff would check in would you doing your visit. More