BMW of Tucson - Service Center

Ease of scheduling maintenance visit for my BMW X1-- Excellent Text message with video link of technician showing undercarriage of vehicle with explanation of items checked and condition -- Absolutely Excellent Text message with video link of technician showing undercarriage of vehicle with explanation of items checked and condition -- Absolutely Superb Customer Service - Representative dropped my wife and I off at nearby shopping mall while we awaited maintenance to be completed and picked us up and dropped back at dealer to return our vehicle -- GREAT!! Explanation of maintenance completed and bill closure - Excellent Dealership - Very clean with Starbucks coffee machine and comfortable seating. BMW of Tucson is #1 in Class - very impressive. Thank You Kindly! More

On my first visit to the dealership I was introduced to Barbara Marin (Service Manager) who was extremely helpful. She answered all questions about my vehicle, and gave a tutorial on many of the features. Barbara Marin (Service Manager) who was extremely helpful. She answered all questions about my vehicle, and gave a tutorial on many of the features. On the next visit, Barbara introduced me to my new service representative Jayme. She was also very helpful. All service was completed in a timely manner. My first impression of the dealership was definitely Excellent. More

Jayme my new service rep. was very helpful and responsive to my requests. The wait time of 3 hours is excessive. was very helpful and responsive to my requests. The wait time of 3 hours is excessive. More

My car was in the service center for almost a week but I was fine with that as I didn’t really need it. I needed a brake job but also to have a few other things checked out. The initial communication afte was fine with that as I didn’t really need it. I needed a brake job but also to have a few other things checked out. The initial communication after dropping it off was slow due to an unforeseen absence by my service guy Umberto. All in all the service was fine. Nothing spectacular, nothing bad More

Great quality service with a family friendly attitude. I always feel confident that my car will be well taken care of at BMW of Tucson. I always feel confident that my car will be well taken care of at BMW of Tucson. More

When I first took delivery of my leased 330i, I complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screec complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screeching sound when backing up. I was told "to let it wear in". Now after only 18,000 miles I am being told I need a brake job for $2,300. The back brakes are at 4 mm and the front brakes are 9 mm which is the reverse of what it should be. This is unacceptable and I am very unhappy about this. Brakes on this model should last 30,000 to 50,000 miles or even more. This should be covered under warranty. Can anything be done about this? More

They have a process that works for me. I feel heard and feel they care about my car. I feel heard and feel they care about my car. More

Service was friendly and with quality. Car was washed well. Service did take longer than expected. Car was washed well. Service did take longer than expected. More

Very Nice Staff , very courteous and helpful. Nice clean facility and customer friendly. Thank you Nice clean facility and customer friendly. Thank you More

Tucson BMW Dealership is very clean, employees were helpful and and the experience was stress free helpful and and the experience was stress free More