BMW of Tucson - Service Center

Every service writer has explained in detail the service required and the reason for it. My car remains in perfect condition as a result. BMWs can be pricey to maintain but that is part of the ownership re required and the reason for it. My car remains in perfect condition as a result. BMWs can be pricey to maintain but that is part of the ownership responsibility, it’s better to trust your car to experts or it can be even more costly to correct mistakes. More

Honest service department. Although I was initially shocked at the work that was needed, Ryan was my service writer and explained everything to my satisfaction. Although I was initially shocked at the work that was needed, Ryan was my service writer and explained everything to my satisfaction. More

Great experience and communication throughout my service repairs. Ryan and the BMW service staff were awesome! repairs. Ryan and the BMW service staff were awesome! More

Our 2nd visit. Both excellent experience and great friendly staff.Love that my car comes back washed and vacuumed. Both excellent experience and great friendly staff.Love that my car comes back washed and vacuumed. More

My BMW was in for service and I had the privilege of having Katelyn as my advisor. She kept in great contact, explained everything in a way I could understand. She made sure I was taken care of 100%. having Katelyn as my advisor. She kept in great contact, explained everything in a way I could understand. She made sure I was taken care of 100%. The service was very quick, I was thankful. I picked it up and Katelyn wasn't there, Tyson helped me. Another great experience, he was very friendly and approachable. More

ALWAYS GREAT CUSTOMER SERVICE! I think when one brings a vehicle for service with issues -one is very anxious as to the issues - the SERVICE STAFF is always thoughtful and knowled I think when one brings a vehicle for service with issues -one is very anxious as to the issues - the SERVICE STAFF is always thoughtful and knowledgeable with the customers need as the priority. I can say without a doubt as the customer- I always leave knowing all my concerns were handled and once again- I have a fine working BMW. More

I've never owned a BMW previously. I recently needed my 2022 X5 hybrid to be serviced for the first time. The 12V battery appeared to completely discharge, leaving me stranded in I recently needed my 2022 X5 hybrid to be serviced for the first time. The 12V battery appeared to completely discharge, leaving me stranded in a neighborhood cul-de-sac at 8 a.m. on a Saturday morning (New Year's eve day). I called the service department, left a message, and within 3 minutes I received a return call from Barb, the service manager, who immediately arranged for my vehicle to be towed by Bronco Towing, the dealership's roadside assistance partner. Bronco contacted me two minutes later to confirm arrangements. Thirty minutes later, my vehicle was on its way to the dealership and by mid-afternoon on Monday, my vehicle was fixed and ready for pick-up at no charge. To be candid, I was shocked by the efficiency and professionalism during the holiday weekend--it was on par with the Mayo Clinic, one of the best healthcare providers in the US! More

Customer service is professional, personal and well informed about BMW vehicles. I can easily arrange my service and repair needs. Ryan Lange makes me feel welcome and sincerely interested in maintaini informed about BMW vehicles. I can easily arrange my service and repair needs. Ryan Lange makes me feel welcome and sincerely interested in maintaining my vehicle. Time spent is reasonable and pleasant. More

The staff was very helpful. The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one ste The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one step further to make sure I all my questions where answered. Thank you service team of Tucson for great service. 😊 More

Excellent service; professional personnel. They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professi They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professional. More