BMW of Tucson - Service Center

Very busy dealership. Service rep was excellent at communicating to us and very knowledgeable. Solved my issue quickly while other BMW certified repair centers were not Service rep was excellent at communicating to us and very knowledgeable. Solved my issue quickly while other BMW certified repair centers were not able to. More

Always pleasant and professional. Very informative about my service needs and never pushy about services that I do not need. Very informative about my service needs and never pushy about services that I do not need. More

They do a great job here! Kaitlyn is awesome and always very responsive. I would highly recommend them for BMW service. Kaitlyn is awesome and always very responsive. I would highly recommend them for BMW service. More

Tyson was very helpful upon my anrrival and was very accommodating for my future appointment as well. accommodating for my future appointment as well. More

Friendly, efficient, professional. From scheduling appointment, greeting upon arrival through understanding of a somewhat difficult “driver assist” issue, Tyson was a pleasure to work From scheduling appointment, greeting upon arrival through understanding of a somewhat difficult “driver assist” issue, Tyson was a pleasure to work with throughout. The loaner vehicle was clean and readily available for the two days necessary to obtain parts and correct the problem. More

Attentive service people and good communication throughout the process. A bit crowded that day but service was completed. throughout the process. A bit crowded that day but service was completed. More

My service advisor. Humberto, was efficient and communicated well. The dealership is comfortable and clean. Service took longer than expected yet I was very satisfied. Humberto, was efficient and communicated well. The dealership is comfortable and clean. Service took longer than expected yet I was very satisfied. More

Courteous, welcoming and very friendly. Got oil change and overall checkup in a relatively short period of time. Katelyn Whitlow was great. Got oil change and overall checkup in a relatively short period of time. Katelyn Whitlow was great. More

Great dealership and service advisor, I would recommend. Everyone is very friendly and accommodating when you arrive for service. Everyone is very friendly and accommodating when you arrive for service. More

Internal scheduling became an issue. I was given an appointment about 7 days out, yet a former service advisor returned my call a day later, to state the scheduler was only giving me th I was given an appointment about 7 days out, yet a former service advisor returned my call a day later, to state the scheduler was only giving me the next available, so he asked me to get my car there a week early and he'd "work it into the schedule sooner". Well, my car sat there a week before being given a once-over and was told of the impending repair. My original appointment was declined once they finally initially observed the issues, then it took another 5 days to complete the service. I am NOT happy with the internal scheduling issues. It appears the repairs were done well, but this was not an overly good experience. I will NOT call to schedule in the future. I will call a service advisor directly to schedule! More