BMW of Tucson - Service Center

My service advisor. Humberto, was efficient and communicated well. The dealership is comfortable and clean. Service took longer than expected yet I was very satisfied. Humberto, was efficient and communicated well. The dealership is comfortable and clean. Service took longer than expected yet I was very satisfied. More

Great dealership and service advisor, I would recommend. Everyone is very friendly and accommodating when you arrive for service. Everyone is very friendly and accommodating when you arrive for service. More

Internal scheduling became an issue. I was given an appointment about 7 days out, yet a former service advisor returned my call a day later, to state the scheduler was only giving me th I was given an appointment about 7 days out, yet a former service advisor returned my call a day later, to state the scheduler was only giving me the next available, so he asked me to get my car there a week early and he'd "work it into the schedule sooner". Well, my car sat there a week before being given a once-over and was told of the impending repair. My original appointment was declined once they finally initially observed the issues, then it took another 5 days to complete the service. I am NOT happy with the internal scheduling issues. It appears the repairs were done well, but this was not an overly good experience. I will NOT call to schedule in the future. I will call a service advisor directly to schedule! More

Always professional and clean. It kind of reminds me of an Apple Store. Everyone is always super nice and helpful It kind of reminds me of an Apple Store. Everyone is always super nice and helpful More

very friendly and attentive- did not give top rating because last repair had to be partially redone because last repair had to be partially redone More

We have always been pleased with the service department at this location. They always keep us informed on what needs to be done and discuss any work before it is completed. We have never had a problem with at this location. They always keep us informed on what needs to be done and discuss any work before it is completed. We have never had a problem with service. More

My advisor was very efficient and helpful. The service recommended was done promptly. My advisor kept me informed about the progress of the service. The service recommended was done promptly. My advisor kept me informed about the progress of the service. More

Very acomodating to our request. Fast and on time service from BMW team Thank you Fast and on time service from BMW team Thank you More

BMW of Tucson has a superior sales team and service team. Service has a quick response rate and helps to find a solution to my needs! Service has a quick response rate and helps to find a solution to my needs! More

The service team is always so professional and responsive. This time I had the pleasure of working with Tyson and he was amazing throughout the process responsive. This time I had the pleasure of working with Tyson and he was amazing throughout the process More