BMW of Tucson - Service Center

I am greeted by Ryan who I have complete confidence in. He is knowledgeable and has that rare talent of knowing how to service people. He is knowledgeable and has that rare talent of knowing how to service people. More

Excellent service experience. My advisor, Jayme Larson, was outstanding. She's knowledgeable, personable, helpful, and found ways to keep my BMW in great shape and save me money. My advisor, Jayme Larson, was outstanding. She's knowledgeable, personable, helpful, and found ways to keep my BMW in great shape and save me money. More

My service adviser, Tyson Kessler, was exceptional. He was personable, knowledgeable and helpful. It was a pleasure doing business with him. He was personable, knowledgeable and helpful. It was a pleasure doing business with him. More

My loaner car was ready to go and the service that was completed was thorough and even included the key fob batteries. completed was thorough and even included the key fob batteries. More

Service was great. Everyone was very courteous and professional. Especially liked the video my mechanic made of the underside of my car explaining details etc. Did n Everyone was very courteous and professional. Especially liked the video my mechanic made of the underside of my car explaining details etc. Did not like off site service scheduling. I asked for a loaner vehicle but they said I didn't need one due to my service would only take about an hour and a half. When I arrived my service advisor said it could take 2-3 hrs. I was not prepared to wait that long. At that point I had no other choice but to wait. Service was completed in 2 and half. The service scheduling was misinformed. More

I arrived 10 minutes early, however my service advisor still hadn't talked to me 10 minutes after my appointment time. So, I engaged another service advisor. She got me going and then my advisor came to still hadn't talked to me 10 minutes after my appointment time. So, I engaged another service advisor. She got me going and then my advisor came to get me started. She also apologized for her delay. I learned that I should contact a service advisor directly as the main line can end up in an endless personless loop. I also finally got my tires rotated. I have owned 2 X1s and neither one of them ever had the tires rotated. There seemed to be a disagreement as to whether this was needed. So, what started out as a negative service experience, ended up being more positive and I learned what I need going forward. More

Jayme was great to work with and very accommodating! Makes getting my car serviced a no hassle Makes getting my car serviced a no hassle More

It was a great experience meeting with the service rep. It was also nice to receive a video by email going over the status of the car It was also nice to receive a video by email going over the status of the car More

Vehicle maintenance was completed in a quick and efficient manner. Katelyn Winthrow was an excellent service representative. efficient manner. Katelyn Winthrow was an excellent service representative. More

Tucson Autonation BMW service department performed excellently. Service advisor ensured word wasmanaged correctly. Great job. excellently. Service advisor ensured word wasmanaged correctly. Great job. More