BMW of Tucson - Service Center

Katelyn was very Professional. there was a delay in getting my car serviced and she kept me informed. Best service rep I’ve ever worked with. there was a delay in getting my car serviced and she kept me informed. Best service rep I’ve ever worked with. More

Everyone was courteous and facilities are immaculate, however I believe I was ill-advised. My Service Representative advised me that the car was due for a brake flush, which I authorized at a cost of $2 however I believe I was ill-advised. My Service Representative advised me that the car was due for a brake flush, which I authorized at a cost of $201.49. When I got home and filed the invoice I noticed the last time the car was serviced a brake flush was suggested and performed at a cost of $173.98 (Invoice #282916 on 7Sept2021. I do not believe a brake flush is recommended every 12 months or 10,000 mile so I’m quite upset that this work was recommended. It would appear that the Service representative does not have complete information resulting in a double charge to me for this work. As a result my rating for the dealership is ‘0’ More

Had an issue with my 7 Series fuel system, Jessica Lowe was my service provider when I arrived. She was very help full had my fuel pump replaced and also the high pressure fuel pump under warranty. Thank y was my service provider when I arrived. She was very help full had my fuel pump replaced and also the high pressure fuel pump under warranty. Thank you ! More

Katelyn is amazing. She’s available, reliable and helpful. She always finds a solution to my needs. She’s available, reliable and helpful. She always finds a solution to my needs. More

The excellent BMW service crew helped me get the service I needed quickly and efficiently. I needed quickly and efficiently. More

Brought in my X7 for scheduled maintenance. Jessica helped me, told me it would be about 1.5 hours. Almost exactly 1.5 hours later, she came and said it was ready! I appreciate the efficient se Jessica helped me, told me it would be about 1.5 hours. Almost exactly 1.5 hours later, she came and said it was ready! I appreciate the efficient service and respect for my time. More

Jayme had Emission Testing satisifed on my 2022 X3 and addressed issues with Loose Toe Cap Cover and stained portion of lower front bummper by ordering required replacement parts. To follow-up for 2nd addressed issues with Loose Toe Cap Cover and stained portion of lower front bummper by ordering required replacement parts. To follow-up for 2nd visit to repair front bumper once parts are received. Jayme explained the problems causing the parts to need replacement to my satsifaction. More

Good communication and comfortable setting if you have to wait for service. Pricing is a little high but not outrageous. wait for service. Pricing is a little high but not outrageous. More

Jayme has been an excellent service advisorforus and we have two cars we take to dealership have two cars we take to dealership More

All customer support was prompt and friendly. I was told the service would last about an hour and a half, so I chose to wait. Almost three hours later, I finally got my car back. I was told the service would last about an hour and a half, so I chose to wait. Almost three hours later, I finally got my car back. More