BMW of Tucson - Service Center

Installed new battery in short period of time. Jessica was great to work with and expedited the service. Jessica was great to work with and expedited the service. More

We have been very impressed with this dealership, both their sales department and service department. The dealership truly focuses on and displays GREAT CUSTOMER SERVICE. Due to this fact, we truly trust their sales department and service department. The dealership truly focuses on and displays GREAT CUSTOMER SERVICE. Due to this fact, we truly trust their recommendations for subsequent service needs, More

Oil change done on time and got free loaner car too. I once had a flat tire and they worked me into service and mounted it. I once had a flat tire and they worked me into service and mounted it. More

I’m active duty military and bought a brand new BMW X3 when I was stationed in Germany. The sticker price was close to 72k everything was included to include a maintenance contract. Upon arriving to the s when I was stationed in Germany. The sticker price was close to 72k everything was included to include a maintenance contract. Upon arriving to the states with the vehicle I schedule my first oil change and was misinformed by the rep that it would be 300-400 for oil change and tire rotation. I then decided that it was better to not drive the 2 hours to pay that amount and just pay it locally here in Sierra Vista. Come to find out the representative should’ve told me that the first service should’ve been free because it was included in the cost of my vehicle for the first 30k miles. I was misinformed and explained that to the service advisor, at first they said they’d make it right and see if they can offer me a one time reimbursement due to the miscommunication on their part. Then a week later they start asking for call logs which I provide. Then I get an email saying that they can no longer do the trace and that I was pretty much out of luck in getting anything back. Oops their bad, looks like a few hundred bucks will cost them years of business. I would personally avoid them as a service location, they are not military friendly. It’s less about the money and more about the principle. A 72k BMW and they’re not wanting to make things right over a couple hundred bucks. I also have a Lexus and they would never pull this kind of nonsense with me. More

New tires and alignment. I had to return the next morning to have the car realigned. I had to return the next morning to have the car realigned. More

The BMW team is carding and works to meet customers needs. What could have been an expensive repair turn to a practical satisfactory ending. needs. What could have been an expensive repair turn to a practical satisfactory ending. More

Service department was outstanding, my bmw is better than ever. Major problem solved and a few minor problems also solved. Personal pleasant and competent ever. Major problem solved and a few minor problems also solved. Personal pleasant and competent More

Staff was very proficient. Good communication. Friendly. Accommodating. They even filled my tires and washed my car Good communication. Friendly. Accommodating. They even filled my tires and washed my car More

Service has been excellent. All of the work was performed better than expected. Would recommend. All of the work was performed better than expected. Would recommend. More

This BMW dealership provides quality work and excellent customer service. After my last service appointment recently, my 2008 328i convertible rides/drives and handles almost like a new car. customer service. After my last service appointment recently, my 2008 328i convertible rides/drives and handles almost like a new car. More