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BMW of Tucson - Service Center

Tucson, AZ

4.8
668 Reviews

668 Reviews of BMW of Tucson - Service Center

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August 10, 2023

The service rep was excellent. They were able to get me in without an appointment when my battery died and do additional maintenance items same day. More

by danrucrzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Aug 13, 2023 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 10, 2023

I was on a road trip and brake pad warning appeared. Ryan fit me into the schedule and got me back on the road. Work was done quickly and professionally. I highly recommend BMW Tuscan service! Thank More

by Smathews2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Lange
Report | Print
Aug 13, 2023 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 07, 2023

The staff is always super friendly and willing to go above and beyond to make you feel like your needs are being addreased to the best of their ability. More

by D. SAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Kessler
Report | Print
August 03, 2023

Very professional and helpful. They took in my car early, before my scheduled appointment, to get checked. Katelyn was wonderful, keeping me informed of the progress through text. More

by Tunedout
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn
Report | Print
Aug 07, 2023 -

BMW of Tucson responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Tucson. If you ever need help, just give us a call. Happy motoring!

July 28, 2023

Very helpful. The service was excellent, and the employees were very professional. Will definitely return for future auto service! Enjoyed the free ice cream durin More

by blancaortiz8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 31, 2023 -

BMW of Tucson responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 24, 2023

Rated service as average. Car needed a recall repair and oil change. Had an additional intermittant chronic issue that was addressed, but it is too soon to know if the fix was More

by JBWEISS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto Saldate
Report | Print
Jul 27, 2023 -

BMW of Tucson responded

Hi, we are deeply disappointed by your experience at BMW of Tucson. If you'd like, please contact our General Manager at (520) 549-2167. We'd appreciate the chance to make your experience a positive one.

July 24, 2023

Always very professional and helpful. Was kept up on progress and asked if I had questions or concerns. The two individuals listed were A plus. More

by argallolm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Withrow, Ryan Lange
Report | Print
Jul 27, 2023 -

BMW of Tucson responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 22, 2023

Jayme was great as always and she had my car washed and it looked great when I picked it up. More

by crhardin54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jatme
Report | Print
Jul 26, 2023 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 20, 2023

The service time was very helpful each and every time in come in. Also, everyone has been very nice! More

by halwafer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn
Report | Print
Jul 25, 2023 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 19, 2023

Very smooth service experience. Very good loaner car experience service advisor was very knowledgeable. Very good service department More

by l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson Kessler
Report | Print
Jul 25, 2023 -

BMW of Tucson responded

Hello, we are pleased to hear you had such a positive experience with us, we're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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