BMW of Tucson - Service Center

Terrible service, we usually work with Henry but he wasn’t there nether was Rayn the service manager. Everyone else has horrible customer service there. We service our m5 and x3 there and we just had a wasn’t there nether was Rayn the service manager. Everyone else has horrible customer service there. We service our m5 and x3 there and we just had a blow out today, on our m5 and made it to the dealership but they told me that i have to wait 3 days for my car to get look at until Henry comes back. That is unacceptable. So I went to discount tires across the road and got 4 new tires. Michelin pilot all season 4. I have given that dealership multiple chances but the service somehow always disappoints us. I will not be buying a car for that dealership as I had planned in 2025, I’ll be going to Chapman bmw in chandler. Henry is great and it’s not his fault. It’s poor leadership and the other service advisor who are not willing to help anyone else if it isn’t there appointment, they just look the other way without acknowledging you. That’s the reason I never worked with them to begin with. I own 3 BMWs and my family and friends have even more and I’ll be sharing this experience with them. More

They are very professional, and give out brand new loaners while they have your car in the shop. Also free coffee and snacks. loaners while they have your car in the shop. Also free coffee and snacks. More

Great service and a nice clean dealership. They took care of my vehicle and gave me a loaner for the day which really helped me out. They took care of my vehicle and gave me a loaner for the day which really helped me out. More

This dealership has always gone above & beyond completing work on our vehicles over the last 26 yrs. We are extremely satisfied & the service team is excellent & our advisor, Jake Bewley kept us informed dur work on our vehicles over the last 26 yrs. We are extremely satisfied & the service team is excellent & our advisor, Jake Bewley kept us informed during the entire process & was very helpful & courteous. More

Customer oriented and patient with new customers. Up front pricing was great, service work was very thorough Up front pricing was great, service work was very thorough More

BMW provides excellent customer service. Jake, the service manager was very professional and helpful. I highly recommend BMW of Tucson for your business Jake, the service manager was very professional and helpful. I highly recommend BMW of Tucson for your business More

BMW of Tucson has always provided premium service. We don't take our car anywhere else. Our service writer Jake was efficient, professional and kept us informed along the way. He took excellent care We don't take our car anywhere else. Our service writer Jake was efficient, professional and kept us informed along the way. He took excellent care of us! More

Jake Bewley is an exceptional service advisor. He always makes sure everything is clearly communicated and all your concerns are addressed. Working with Jake, I know my vehicle is in good hands an He always makes sure everything is clearly communicated and all your concerns are addressed. Working with Jake, I know my vehicle is in good hands and I truly feel like a valued customer. More

Well run dealership. Knowledgeable employees. Very thorough in inspecting the car for items needing repair. Knowledgeable employees. Very thorough in inspecting the car for items needing repair. More

Prompt courteous efficient service. I love this dealership. My purchase was great, and a service ever since my purchase is also been great I love this dealership. My purchase was great, and a service ever since my purchase is also been great More