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BMW of Tucson - Service Center

Tucson, AZ

4.8
641 Reviews

641 Reviews of BMW of Tucson - Service Center

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November 20, 2023

Good job on changing the oil on my car… issue is with no car loaner! More

by Drmuslmani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James jones
Report | Print
Nov 22, 2023 -

BMW of Tucson responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (520) 549-2167 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

November 20, 2023

Consistent reliability of personnel: service advisors always understand my issues, they clarify my questions and provide quality service, with no up selling. More

by regardner13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Towe
Report | Print
Nov 22, 2023 -

BMW of Tucson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Don't hesitate to call us if you ever need anything. Be safe on the road!

November 18, 2023

The entire service experience was perfect. Scheduling did a great job. Oil change was done efficiently and I appreciate the fact that I was sent a coupon for the service. Ryan, the service man More

by lemwnash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Nov 21, 2023 -

BMW of Tucson responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!

November 18, 2023

Everyone with whom I interacted was professional and courteous. My only complaint was how long the service took (2+ hours for replacing 2 tires and an alignment). Otherwise, everything was great. More

by RipleyinBend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Winthrop
Report | Print
Nov 21, 2023 -

BMW of Tucson responded

Hi, thank you for taking the time to share your feedback with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 16, 2023

BMW’s staff is amazing & offers exemplary customer service. Always prompt & courteous and ready to help. More

by DarleneD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn, Tyson
Report | Print
Nov 18, 2023 -

BMW of Tucson responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

November 16, 2023

Nice BMW service crew, quickly answered any questions and fixed my car. Great service and car. More

by Kim Song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Nov 18, 2023 -

BMW of Tucson responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

November 14, 2023

Excellent Service Dept customer service. Work is done in a timely manner & my BMW is always ready at the time promised. More

by huntersue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan & Humberto
Report | Print
Nov 16, 2023 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

November 13, 2023

The service department was able to squeeze me in for a same day service.I have ways received excellent service at bmw tucson More

by msheeley1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jayme
Report | Print
Nov 15, 2023 -

BMW of Tucson responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to stop by if you ever need any more help.

November 10, 2023

Very nice service, professional, and quick repair, I am really appreciate for the help! Reasonable price. More

by Chiu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyson
Report | Print
Nov 14, 2023 -

BMW of Tucson responded

Hi, we are pleased to hear you had such a positive experience with us, Chiu! Feel free to stop by if you ever need any more help.

November 10, 2023

Everyone was very friendly and helpful. Rachel was great at explaining everything about the vehicles. She knew exactly what we wanted. More

by matt3398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel and Jessica
Report | Print
Nov 14, 2023 -

BMW of Tucson responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Feel free to stop by if you ever need any more help.

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