BMW of Tucson - Service Center

Appointment was on time. Reviewed my concerns and the car was delivered quickly. I will definitely be returning. Reviewed my concerns and the car was delivered quickly. I will definitely be returning. More

All the personal we’re very professional. Repairs were done quickly & correctly.I give the staff high marks Repairs were done quickly & correctly.I give the staff high marks More

I recently had my BMW serviced here, and while the job was completed, the overall experience fell short of expectations. Communication throughout the process was inconsistent and frustrating. I had to cal was completed, the overall experience fell short of expectations. Communication throughout the process was inconsistent and frustrating. I had to call multiple times for updates because no one proactively reached out, and when I did get through, the information was often vague or incomplete. For a premium brand, I expected much clearer and more transparent communication. As for the quality of work, while the basic service was done, attention to detail was lacking. For example, certain small but noticeable issues that should have been checked during service were overlooked, which makes me question the thoroughness of the inspection. A BMW service center should deliver more than just “done”—it should inspire confidence that every aspect of the car has been carefully reviewed and addressed. Overall, I would rate this visit as just okay. The staff were polite, but the lack of consistent communication and the need for better quality control stood out. If BMW wants to align the customer experience with the premium standard its name represents, stronger attention to detail and more proactive, transparent communication are needed. More

Ripped me sold parts $ 137. 00 part sold me $754.00 $63.00 Parts sold me $136.00 will contact to corporate office 00 part sold me $754.00 $63.00 Parts sold me $136.00 will contact to corporate office More

They take too long to get a loner car and it seems they always have to order parts instead of having them in stock. always have to order parts instead of having them in stock. More

I have bought cars at the dealership for many years. Jaun Carols is an excellent salesman. The service department is excellent also and my last service there was a mix up on scheduling but Rachel got me Jaun Carols is an excellent salesman. The service department is excellent also and my last service there was a mix up on scheduling but Rachel got me right In regardless. Rachel is very professional and friendly. This is a top notch dealership. John Albee More

Excellent service. Brian was great. Everything got done in a timely manner just as he said it would Brian was great. Everything got done in a timely manner just as he said it would More

Excellent service. Very professional and easy to work with. A great experience overall -- could not have been easier! Very professional and easy to work with. A great experience overall -- could not have been easier! More

Our service experience at BMW Tucson was excellent. Rachel L was very professional, knowledgeable, and pleasant. She kept us informed throughout the time our car was being serviced, and explained the Rachel L was very professional, knowledgeable, and pleasant. She kept us informed throughout the time our car was being serviced, and explained the situation well. More

BMW Tucson has some of the best customer service. They are extremely helpful and will go out of their way to make sure that you are completely satisfied. I’m a repeat customer and will keep coming ba They are extremely helpful and will go out of their way to make sure that you are completely satisfied. I’m a repeat customer and will keep coming back. More