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BMW of Tucson - Service Center
Tucson, AZ
663 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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663 Reviews of BMW of Tucson - Service Center
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April 02, 2025
After buying my BMW from this dealership I decided to use them for service. Just had an oil change. I asked for a car wash also. The next day I noticed a gouge on my front right tire. I sent a picture to the them for service. Just had an oil change. I asked for a car wash also. The next day I noticed a gouge on my front right tire. I sent a picture to the advisor. He sent back a picture that was not at all convincing, blaming me for the gouge. Did I mention I owned a car repair shop for 21 years, employees make mistakes and never, I mean never own it. I can’t remember curbing my car that I bought for $46,000. I suppose it’s possible, but I typically wash my car every week but have been moving into a new house and haven’t had time. That’s why I asked them to wash it. Needless to say I won’t be returning. As a shop owner when my employees would cause a problem with a repair I would always take responsibility and take care of any damage. In 21 years I have never been to court for malpractice or sued for damages, because whether we caused the damages or not I would always make sure the customer was happy. More
by Bstarr01
Employees Worked With
Brian
April 01, 2025
The facility was clean. The staff was attentive to my needs and addressed my issues with my vehicle. Everything was done in a timely manner. The staff was attentive to my needs and addressed my issues with my vehicle. Everything was done in a timely manner. More
by kalamazootom
Employees Worked With
Wesley
March 28, 2025
My service agent, Jake Bewley, handled a difficult rodent damage job to a satisfactory conclusion. Jake also provided a substitute loaner vehicle to accommodate our physical needs. Kudos also to Shop Forema damage job to a satisfactory conclusion. Jake also provided a substitute loaner vehicle to accommodate our physical needs. Kudos also to Shop Foreman, James Jones, who showed me damaged components and suggested filing an insurance claim. More
by eute
Employees Worked With
Jake Bewley, James Jones
March 25, 2025
Great service ! Jayme Larson is great !! She follows up with updates etc The entire experience at BMW Tucson is excellent . I have had BMWs 22 years all service Jayme Larson is great !! She follows up with updates etc The entire experience at BMW Tucson is excellent . I have had BMWs 22 years all serviced there More
by Sandi.schultz1
Employees Worked With
Jayme Larson
March 25, 2025
The dealership always is courteous, and solid with the service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the mainte service. I consistently get good reps working with me and good explanations of what is being done to my vehicle and why. The videos from the maintenance engineers during the check up of my vehicle are so helpful and great too. More
by Rodoggyy
Employees Worked With
Brian
March 21, 2025
Yes! First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not eve First my advisor did not see me until have an hour after my appointment time. Then my car was not finished until almost 4 hours later! It was not even washed! I was charged a $25 "misc fee" that I was not made aware of when the advisor first met with me. Then I clearly see the advisor is overwhelmed (I guess he was new) but yet the Manager is in her office on the computer just smacking her gum instead of offering to help her team. I did not have to discuss as I was already late to pick up my son from but I am very disappointed! More
by Dannie M
Employees Worked With
Jose
March 18, 2025
Very positive experience. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process. Friendly staff and great techs. Excellent waiting area with wi-fi. Service advisors keep you informed every step through the service process. More
by Sunseeker
Employees Worked With
Jayme
