BMW of Tucson

The best car buying experience ever! My sales The best car buying experience ever! My sales consultant, Tim Michalak, was wonderfully attentive, listening to what I was looking for (and not!) The best car buying experience ever! My sales consultant, Tim Michalak, was wonderfully attentive, listening to what I was looking for (and not!) and why. I purchased a pre-owned 328i Sport Coupe that was EXACTLY what I wanted and at a very fair price. Tim's attention to detail has continued beyond the original purchase. He checks in enough, but not too much!, and has been helpful with questions and concerns months after the purchase. My experience continues into service, with my Service Adviser, Ryan Hoganson. Ryan has gone above and beyond every time! Most importantly, he has never once made me feel like a bother (even though I've called about some minute questions that I could have figured out on my own!); and what has struck me the most is he has also never treated me any differently or less than someone who may have purchased the most expensive car on the lot. It does not matter that my car is pre-owned, or not the higher end models... Ryan knows I LOVE my car and treats me like someone special every time! Between my experiences with Tim and Ryan, I cannot imagine buying or servicing a car anywhere else! BMW Tucson and these men!, have earned my loyalty! More

This was the best car buying experience I have ever had. Everyone we met from the salesman (Jaime) to the sales Manager (Rick) to the finance representative (Olga), was FANTASTIC! My wife and I just could n Everyone we met from the salesman (Jaime) to the sales Manager (Rick) to the finance representative (Olga), was FANTASTIC! My wife and I just could not be any happier with or new X5! The sales staff went over all of the controls with us, but it was fun finding the additional features on our way home! We had taken our 2004 530i in for service, (by the way Hope is the Absolute Best service writer you will ever meet!!), and while we waited for our car to be repaired, we began looking at the new ones. We originally had. O intention of purchasing a car, but Jaime made us an offer we absolutely could not resist! More

Buying a car from BMW Tucson was unlike any other car Buying a car from BMW Tucson was unlike any other car buying experience I've had. I like the "no pressure", treating the customer with respect mode Buying a car from BMW Tucson was unlike any other car buying experience I've had. I like the "no pressure", treating the customer with respect mode in place at this dealership. I love the car. I still can't believe I own a BMW. My sales rep made sure that the second key for my car was ready when I picked it up and even gave me a BMW key chain. I noticed a problem with the car the 2nd day I owned it and BMW Tucson fixed it the next working day at no charge. More

Horrible, this dealer ship BMW Tucson ONLY cares about the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a Mercedes or AUDI. More

Ryan not only did an excellent job of handling our service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windop service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windopw repair, and no one from the service manager to the dealership manager to the president of BMW woulfd respond to our inquiries.Ryan was the only person who did anything and he got us a refund.My husband swore we woild never buy another car from these people but ryan was able to change all that.He is a gerat asset to the company More

Meredith was wonderful. Very helpful and informative. She made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future. More

i worked with Ryan Hoganson and havv to tell you that the level of attention and service was excpetional. I will continue as long as he is there level of attention and service was excpetional. I will continue as long as he is there More

JUAN CARLOS, TED AND JOHN WERE VERY HELPFUL. IN ADDITION, ANGELIC SANCHEZ WAS VERY HELPFUL ANSWERING SOME QUESTIONS, WHEN JUAN CARLOS WAS NOT AVAILABLE. I HAVE HAD A FEW VISITS TO THE SERVICE DEPARTMENT, AN ANGELIC SANCHEZ WAS VERY HELPFUL ANSWERING SOME QUESTIONS, WHEN JUAN CARLOS WAS NOT AVAILABLE. I HAVE HAD A FEW VISITS TO THE SERVICE DEPARTMENT, AND THEY TOO WERE WONDERFUL. More

Angelic Sanchez was AMAZING to say the least. We found her to be kind, friendly, straight-forward and very willing to work, research and address things for us. It’s interesting to note that when goin her to be kind, friendly, straight-forward and very willing to work, research and address things for us. It’s interesting to note that when going from dealer to dealer, we found ourselves building a ‘shield’ to ward off the typical sales and closing techniques but what we found at BMW of Tucson was that they were actually quite genuine and simply willing to do what it took to help us find the right car. The more we talked with Angelic, it was easy to see that we could let down our defenses and just work with her and her team – which is a refreshing change from many dealers we encountered. She actually went above and beyond on everything we asked. Ernie and John were also both helpful, friendly and simply willing to talk and offer options and ideas. We sincerely appreciated their attitude, style and approach as well. Without a doubt, we will definitely be going back to them as a dealer and we will certainly be looking forward to working with Angelic again. More

Both Michael and Greg were awesome to work with. Went out of their way to be accomodating and helpful. This is the first BMW I have purchased and they helped explain the advantages of the vechicle, as well a of their way to be accomodating and helpful. This is the first BMW I have purchased and they helped explain the advantages of the vechicle, as well as the service plan to back it up. They were both the consumate professionals and showed significant patience with the many questions I had. I am actually in Phoenix and after detailng the car Greg actually took the time to deliver it to me. Now that is outstanding customer service. Since the purchase they have both taken the time to follow up on how everything is going. I appreciated their assistance and for making the buying experience a positive and painless one. More