BMW of Tucson

During my visit to renew my Lease I just got amazed by the excelent service, professional attention and understanding of my needs, and I get the car that I wanted. the excelent service, professional attention and understanding of my needs, and I get the car that I wanted. More

So my car BMW x5 was sent by a collision center to Tucson BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and it is not covered by warranty and insisted it is not covered by Insurance and It will cost me $2300. when I said no water was spilled and what other explanation you have , she simply was ignorant about the car and on the phone she is yelling at the mechanics to answer my questions, so no one knows ,then she got upset and unprofessional when I insisted to know. simply her answer was take it or leave it, so I went to pick up the car , I found it there under a tree with at least an inch of dust and a new scratch and seats not adjusted, Unfortunately no one available to talk to you and Chelsea not available to talk to- she figured I won't be fixing the car there anyway. Overall rude, Ignorant, more expensive in comparison to Phoenix and unprofessional dealership. Finally , I drove the car to North Scottsdale BMW and the car was fixed and the insurance paid for it.North Scottsdale BMW made great effort to work with me and force the insurance to come and check the car themselves, they gave me a BMW loner and the car was fixed in 2 business days as promised. I'm a physician and I told the story to few of my friends who owns BMW and they all laughed, because apparently it is known in the hospital you never buy from Tucson BMW dealer.. More

I went into BMW Tucson to look for a very specific car they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership had closed to hammer out the deal I wanted. Great team they have there. More

Awesome assistance with purchase of my first BMW from Ron Metcalf. Service of the vehicle was excellent and prompt with the help of Ryan. Both are very professional friendly, and knowledgeable! Thx to you Metcalf. Service of the vehicle was excellent and prompt with the help of Ryan. Both are very professional friendly, and knowledgeable! Thx to you both! More

Instead of writing an all new review, I will just paste the email I wrote to Ron: Hey Ron, This is the resident from UMC who you just sold the 330xi to. I just wanted to thank you for your help and the email I wrote to Ron: Hey Ron, This is the resident from UMC who you just sold the 330xi to. I just wanted to thank you for your help and kindness. For the sake of saving my parents' hard-earned money, I made it a point to be a difficult customer wherever I went to look at cars and I appreciate that you were still no nice to us through-out. You definitely were extremely personable and patient with us and I appreciate it. I can see how you have so many plaques in your office. Hopefully, I will be just as successful in my field as you are in yours! Anyways, just wanted to say thanks. Will see you when I pick up the car. Hopefully, it will be today so my parents can say thanks again, too. Take care PS I think you have made us BMW customers for life, now. My Mom was even joking about selling both our hondas and getting something too. Apparently, they really enjoyed the x5.... More

Service was excellent and both Chelsea Gerlak and Arleyne Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient an Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient and friendly manner. Lesley Goldfarb More

As being a return BMW buyer.....I must say, I am not the easiest person to deal with when making a purchase on a new car, especially with the cliche's of car dealerships and car salesmen, however, the exper easiest person to deal with when making a purchase on a new car, especially with the cliche's of car dealerships and car salesmen, however, the experience at BMW Tucson was priceless. Client Advisor/Salesman/ Bill Metcalf, is the person you want to guide you in your purchase of a vehicle. He is professional, very educated on all BMW models and has a down to earth personality(which is very refreshing). He is very thorough in explaining all aspects of the vehicle. At no time did I feel pressured into purchasing anything. He will not push you into something you don't want,or can't afford, just to make a sale. (But you need to know what vehicle you want, don't waste anyone's time). John Bondi is the Finance & Insurance Manager, who also was wonderful in the closing documents and explaining everything in detail. It is very hard to impress me, but I must give kudos to these two gentlemen, they definitely made our experience a worth while deal breaker. When you go to BMW Tucson to purchase a vehicle, rest assured, this dealership will assist you with the best knowledge and give you confidence of your choice of vehicle. Also,a pleasant mention of Ted Lawton, General Sales Manager, who introduced himself, even when he wasn't in the full lime light of the purchase of the vehicle, he had alot of influence on our purchase experience. Typically, he isn't the guy you usually see, but he purposely introduced himself to make sure all was satisfactory with our decision. In every step from walking the lot, to driving off the lot, these three people made our vehicle purchase outstanding. With all this being said, my next purchase will be at BMW Tucson. Holly & Rich Reinard More

I bought my 335i from Tucson BMW in January of this year. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. My service representative (Shaun) is a very nice person, has always treated me with respect, and make every effort to get me my vehicle back as soon as possible. I've always been given a loaner car which is very nice since I live in Sierra Vista. I can't say everything has been repaired to my satifaction, however, that's with the tech, no the service advisor or the service manager Chelsea. She also has been nothing but professional in my dealing with her. I'm disappointed that my car received a few scratches from the shop that weren't there when I turned the car in, and also that I have to take it back for the same problem more than once. But once again, that's the tech affair. Just a rider on what someone else said about dealing with the used car manager and Autonation. I got no help from the used car manager, but autonation was great. I'll be back with more. More

as always they treated me very well. I live in Sierra as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have as always they treated me very well. I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have been really nice to me... they offered me a loaner car, but I mostly don't like to drive someone else's car... they fixed/serviced my car as fast as they could to be considerate of me... your staff is real nice and I thought they were as nice to me as they could be... Blake More

We traveled down to Tucson from Phoenix this week for for work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit newer/ larger/ more luxurious. We were pleased with the quick and accommodating help we got from both John Bondi and Bill Metcalf. They took time to find out what was important to us and found us the perfect vehicle. While we didn't expect to buy a new car yesterday, we ended up so happy with the service and absolutely beautiful car that we couldn't resist. All too often folks don't share their thoughts unless something went wrong.... We are on the trek back home in our new 528i and thought we'd share our great experience. Thanks John, Bill and Tucson BMW! You made it a pleasure to buy a car.... (we've always thought that was an oxymoron) Cheers, Lesley and Jayson Brice More