BMW of Tucson

$180 oil change and they didn't use BMW oil! Found out when i went to get my rebate check of $25from BMW USA that i didn't qualify because the dealer didn't use BMW oil! WOW! A BMW dealer not us Found out when i went to get my rebate check of $25from BMW USA that i didn't qualify because the dealer didn't use BMW oil! WOW! A BMW dealer not using BMW parts . Buyer Be Aware! More

Things are getting much better. I have been a customer of Tucson BMW since 2000, both service and purchase/lease. At first, everything went smoothly, However, it seems that service d I have been a customer of Tucson BMW since 2000, both service and purchase/lease. At first, everything went smoothly, However, it seems that service deteriorated with the takeover by AutoNation, Rarely did we see the same service advisor. Many were from Honda and I want someone familiar with BMW. We had a recent issue with a key and were told to make an appointment when it was not necessary. Early morning arrival, 40 mi round trip. Needless to say we were annoyed, However, we saw a large sign from the new manager, Tracy Moorman, saying he was ready to assist. We called, explained our problems and he said they would be addressed. More recently, we needed our normal service, We did get to speak to Tracy and left feeling that the dealership now had the leadership it needed, (The previous manager was from California and it seemed he felt he was demoted to Tucson, and upset to be located here.) We did get our regular service advisor, Steven Joseph. We asked about new tires, and were given not only a reasonable price, but also a discount on the alignment, He also recommended coming in before our service warrantee ran out. In all, someone who cared and a different, much better experience than before. More

Excellent Service! Highly Recommend! TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full TLDR: I "Highly" recommend shopping at BMW of Tucson! Best car shopping experience I've had yet. Friendly staff, very knowledgeable, No pressure, full transparency, very well taken care of vehicles, great trade-in value, excellent service, no haggle pricing, no commission based sales and phenomenal attention to detail. These gentlemen are amazing: Devin Shamblin, Client Advisor Paul Peranzi, Sales Manager Zane Moore, Financial Services Manager Full story: I did weeks of research on vehicles using cars.com, dealership web inventory browsing, edmonds.com, craigslist, watching many youtube videos on each make and model etc. my criteria: Good daily driver, seats at least 5, sporty, luxurious and affordable. I looked at everything from Subaru WRX, Mercedes, Jaguar, Dodge, Fiat, Audi and Lexus and BMW. I had a limited amount of time to go to dealerships and try and find my next car. I unintentionally skipped breakfast, lunch and dinner in my hunt on a Friday and visited 5-7 dealerships in Tucson. Everything from smaller used car dealerships to larger new\used car dealerships. After visiting 5 or more dealerships over a 10 hour period I came to the conclusion that a BMW was exactly what I was looking for in all my categories but none of the BMW cars I looked at had been well taken care of. Finally I decided to go straight to the source and visit the local BMW dealership "BMW of Tucson". I was nervous because generally you pay a premium and get less for your trade-in at larger dealerships. I was trading in a mint Burgundy 2012 4-door Jeep Wrangler unlimited Oscar Mike and I knew exactly what it was worth based on other listings in the area etc. I was greeted upon arrival by a very pleasant young man by the name of Devin Shamblin. He was quickly able to pull up his inventory of used BMW's meeting my price and other criteria. within minutes he had the keys to the vehicles and we were out in the parking lot looking at them. Devin had previously worked at a prestigious BMW dealership in Germany for 5 years and his knowledge of BMW was phenomenal. Every used vehicle we looked at was in immaculate condition and had no issues. They provided me the full carfax and service record history on every vehicle which provided me the transparency to make an educated and confident decision in buying. One of the vehicles I wanted to look at had just recently come in and was away from the dealership being detailed. I really wanted to look at that particular 328i but it was getting late. The quality of used vehicles for sale here are Leagues ahead of any other dealership I visited in Tucson. Another person that was amazing to work with was the sales manager Paul Peranzi! Around 8pm a monsoon started dumping rain in perfect timing for Paul to run outside and evaluate my jeep trade-in. He weathered the rain, brought it into the garage and lifted the jeep to get a good evaluation with no shortcuts. They offered me much higher than any other dealership for the trade-in for my jeep. Only a small amount off of what is was worth on a private sale, amazing! and the process was very painless. The 328i I wanted to look at was running late coming back from the detailer but Paul and Devin hung out with me until past closing time, never making me feel guilty, to allow me to look at the 328i. Paul and Devin are two amazing gentleman and treated me with better service than any other service experience I've ever had. I ended up not purchasing the 328i but decided on the 2012 Black 528i I had looked at. Throughout the rest of the process Paul, Devin and Zane Moore made me feel very comfortable and continually offered me water or other drinks. They were very transparent and answered any questions and provided every detail. 2 days later, while trying to install a vent cell phone holder, 2 of the vents broke on a very fragile hinge-point. Even though i was being very delicate the damage was ultimately caused by me trying to install the cell phone mount. Paul asked me to bring it in so he could take a look at it. I was very worried and Paul erased my worries entirely when i brought it in first thing Monday morning. He immediately got me into a loaner car, was extremely fair in the repair of the vents, had the repairs done later that day and ready for pickup after i got off work. When I arrived to pick up my BMW from service Paul greeted me at the door, offered me water, personally walked me over and introduced me to the service adviser, walked with me out to the bay and stood there chatting with me until my vehicle arrived for me to drive away. His attention and sensitivity to every detail of the experience and interaction is unmatched. Over a week later I'm greatly enjoying my new BMW and am extremely thankful for the staff at BMW of Tucson and their attention to detail. I spent 5 hours paint detailing this car over the weekend and this 5 series is immaculate. More

A bad joke of a business They are slow, rude, lie, and care less about the customer and the safety of the vehicle. Turning my experience over to law firm. I’ve never experienc They are slow, rude, lie, and care less about the customer and the safety of the vehicle. Turning my experience over to law firm. I’ve never experienced such disregard for safety. The service manager needs retrained, that’s if he ever was to begin with. Huge turnover there so you never get the same person. They even told me one of the past tech I worked with was “shady”.... their own words.... More

You could get your car back not completly assembled. Brought X5 in for a diagnostic and a airbag recall. BTW the Service Advisor was very professional and helpful. On the other hand the service manager Brought X5 in for a diagnostic and a airbag recall. BTW the Service Advisor was very professional and helpful. On the other hand the service manager feels that they do not need to call you back. We had picked up the vehicle and discovered that the hardware was missing and the battery cover was not installed and sitting in the rear luggage compartment. Not a big deal, though it is not acceptable to pick up a vehicle after service and it is not completely reassembled. As well as the hardware is either sitting on the technicians tool box or elsewhere. My real complaint is that I now have to spend my time and resources to bring the vehicle back to the service department, even though its just a few dollars, I am still in the loss. More

Sales staff needs training I've been to this dealership several times, as its the only BMW dealer in Tucson. I owned a 550i for about a year, and the interactions I had with sup I've been to this dealership several times, as its the only BMW dealer in Tucson. I owned a 550i for about a year, and the interactions I had with support were mostly positive. But when it comes to looking at a new car, forget about it. I wanted to test drive a used 2011 M5. Its not the fastest car in the world (heck, by todays standards its quite slow), but I got some big run around from the sales about them not doing test drives with M cars. ??? How the heck will they ever sell a high performance car if a possible buyer can't even experience it? They finally agreed, but throughout the entire test drive the salesman was constantly telling me where to go, how to drive. It was a waste of time. I came back about 2 years later to see what they had on the lot. The young salesman that greeted me didn't seem keen on helping me. All he wanted to know was what I was driving, rather than asking how he could help me. They didn't have much on the lot, but I get sold on cars by experiencing them. I will usually know more about the cars stats, features, or limitations than the salesman do. So I want to now experience the drive. You can only read so much until you need your butt in the seat, driving it (and not just in a straight line down two corners and back). The entire time they just seemed annoyed, probably because he realized I wasn't going to be buying from him. While I like BMW and their cars, I find it very difficult to even want one now because this is the only place that services them in Tucson. What a shame. More

Tucson BMW BEWARE OF PEROWNED CERTIFIED February 27th 2017, Tucson BMW, I would like to give the highest rating for Lance Light the Sales man at the dealer…….An AutoNation’s dealer,,, I have February 27th 2017, Tucson BMW, I would like to give the highest rating for Lance Light the Sales man at the dealer…….An AutoNation’s dealer,,, I have bought from AutoNation’s before and had good dealings.. I bought a 2014 BMW 535d with about 28,765 miles with the original tires on at the point that Chapman BMW said the tires were below safe limits. BUT,,, I wish I could give the minus rating to the Tucson’s BMW senior management and used car manger, technicians who determined my “BMW Certified Pre-owned” car was 100% when I was handed the keys. I tried to express to the salesman and the Manager of sales the tires were below the minimum tread depth… I later found out the “Ware Indicators” are where your Pre-owned should have been checked. BUT Tucson BMW Tech chose to check the tires at the lowest depth of course would pass the Pre-owned inspection… We drove the car home that evening from Tucson I knew the tires were way below the safe limits. We took I10 to Gilbert. I felt the 535 pull every time I switch lanes the tires were the original tire and the 535 now had 28,765 or so…. One of the sales managers PAUL grabbed a tire check gage and showed me the tires had just above 3/32 tread the Key was just above which PAUL said was good for Pre-owned. I told PAUL I have scrapped better tires. Yes I could have left and not bought the car but the car was not the issue. Poor inspection of the car was the issue. All 4 rims had curb damage too which Paul said he would contact us to have the rims repaired. Shortly after we got home I found a service advisor at Chapman BMW. I made an appointment for the tires to be looked at. You would ask why we leaved Tucson BMW with the 535, we loved the “d” for diesel. I contacted a wheel repair person in the Mesa area to repair the rims. He said he would do a touch up of the rims. I wanted a total reface which he said he could not do.. I know I could get that reface tire off the rim repair at The Dent Wizard in Phoenix. I asked the person Paul referred me to how much he charged Tucson BMW to do his repair, he said $65.00 per wheel. I contacted Paul he argued that he would not send me no more than $100.00 in total We have NOT seen even that check yet, I did not agree to the $100.00 I wanted the total he would have paid the wheel guy which equaled to $260.00… I called Tucson BMW asking to talk to the general manager. I was told Ray was that person when I told Ray want I had documented from Chapman BMW (RAY) this all he could do is swear and carry on like a child how Chapman does everything wrong. I tried to explain to RAY that his folks must have checked the tires at the full depth, the check list for Pre-owned says to check the tires at the ware bars. RAY said his folks do no wrong, and he said Paul was a fool PAUL does not know how to check tires. I could not believe how unprofessional this so called general manger responded. BTW RAY bad mouthed PAUL too saying he would not let PAUL work on his car why would I believe PAUL, well I did not believe PAUL. Well I have looked at the “BMW Certified Pre-owned” at Chapman BMW I have always seen brand new tires on all of their Pre-owned.. CONTINUED……………….. I told Ray it would cost me about $1500.00 dollars’ for tires I would expect Tucson BMW to pay for the tires. We love the car I tried to tell Ray. All Ray could say is to bring the 535 back get our car back and $25,000.00 monies down back. I wonder if the $1,500.00 would have been worth it to the higher management in Auto Nations???? YES We love the 535d…. still the 535 is not an issue, the tires and Tucson BMW are the nightmare…. WOW I spent having the Oh we found when we got home in the storage area where a spare tire would go in the battery area. We found nice storage compartment insert was missing. The Tucson’s parts manager is having a challenge finding the correct part, we are told that the wrong one keeps coming in. How do they know the wrong part keeps coming in, they have not tried installing it in my car??? Tired of waiting I will spend $75.00 dollars having John form Chapman BMW order the part… We found out that BMW did not put an insert in the battery area, we checked several 535d BMW’s not insert… BUT I bought one at Chapman BMW and did a little modifying and the insert fits very nice…. Makes the 535 look even better. Yes I did read the reviews from Yelp and Google,, BUT WOW when there is a BMW check list to inspect by how can it get screwed up??? OH BTW BMW North America was USE less… There answer the dealership is independently owned they have no control over the dealership.. WHAT A CROCK, the BMW name in on the Pre-owned check list. I have lost faith in BMW North America too… Not in Chapman though…… If you would like your pro-owned car checked I’m now well versed on the correct way to check the BMW… The below tires are the tires that were on the 535d with less than 29,000 mile if I can post pics. Below 3mm which equals to 0.1181 inch just below 2/32 is rejection, BUT Chapman BMW normally replaces tires that are below 5/32.. A car with new tires sales better that one looking like it needs tires… I thought about it till it was causing restless night sleep. I contacted a local Auto Nations dealer Nissan in Gilbert and talked to their General Manager. Ray would not take my calls, he probably told his staff not to receive or transfer my called to him.. Ray needs to take some management training form this guy. He was very proactive. He said Lou how can I help you resolve this problem. He never bad mouthed the other dealers. He said he would contact Ray and resolve the issue. I did tell this Nissan manager that I wanted the total price of the check. Within a week I did receive a check from Tucson BMW for $708.00, just about half of the cost of the tires What I would like from Tucson BMW is the other half $708 for the tires, and the $260.00 for the rim damage. Here are the supporting photos of the tires. The sellers agreement has the rim repair which I paid out of pocket for. I think Lance did a good job selling me a great car, BMW and Tucson BMW dropped the ball on service and support. BEWARE OF TUCSON BMW………………………………… More

Very disappointed Please consider going to another dealership! The GM is well known to be arrogant with very limited knowledge. The way he conducts business is very emb Please consider going to another dealership! The GM is well known to be arrogant with very limited knowledge. The way he conducts business is very embarrassing. The service department is not staffed with technicians who have adequate training. They replaced gaskets with the incorrect part causing leaks, they overlooked leaking and damaged struts and they left a cabin filter with leaves in it. This service was considered acceptable by the aforementioned GM. Auto Nation should be ashamed that this is occurring. More

Customer Service takes a back seat Recently visited the service department for a scheduled appointment with Ryan to have a recall issue addressed (new brake booster and master cylinder) Recently visited the service department for a scheduled appointment with Ryan to have a recall issue addressed (new brake booster and master cylinder). I pulled into the service bay and parked just outside one of the offices which was occupied. I sat in my car for a few minutes, expecting someone to greet me. That never happened. I went inside to see the receptionist and asked for Ryan. Ryan came out of his office to greet me. Turns out his was the office I pulled in front of and we ended up going right back there. (could have saved me a trip) Ryan set me up in a loaner car and quickly explained the operation. Before I left I was told my car would be done the following morning. Two and a half days later I got a call that my car was ready. No big deal since I had the loaner but there was no effort made in providing a status update. While driving out of the parking lot in my newly repaired car, the brake pedal immediately went to the floor as I nearly coasted out onto the road. I returned to the service department and was greeted by one of the valets who was kind enough to page Ryan. I explained the issue to Ryan and he got a technician to look at my car. They both agreed there was air in the brake lines and they would have to be bled again. When I asked how much more time they needed, I was told not more than 15 minutes. For the next hour I sat in the waiting area, which is more like a gift shop. Not once was I given an update even though the 15 minutes was long gone. When my car was finally ready Ryan gave me the keys and said, "Visually, your car's all ready to go. You've taken good care of it." I responded sarcastically by saying, "Great, I'm glad it's visually ready, nevermind the mechanics or safety of it." I thanked Ryan and left. As I drove back to work I reflected on my experience and realized that I had offered many words of thanks but not once was a thank you given to me. I had a far different experience when I initially went to Blue + White BMW, an independent mechanic. I received a personalized note from the owner thanking me for trusting them with my car and welcoming me to their family. I guess a lot can be learned from the 'little guys'. More

I felt cheated I'm not one to give people bad reviews, usually just keeping quiet, but this dealership seems to have a culture of "sales" being more important than t I'm not one to give people bad reviews, usually just keeping quiet, but this dealership seems to have a culture of "sales" being more important than the truth in their service department. I took my car in for service and was told I needed a new part which cost over $800 only to find out later that the part had been recalled and would be replaced for free. When I called to speak with Jade she wasn't there but the receptionist answering the phone looked me up and saw that it was indeed a recalled part for my car. When I spoke with Jade later her response was, "Well, you would have gotten a refund." That is not how I want to be treated by anyone ever. My husband had a similar experience with this service department and tires for his car. I chose to replace my BMW with a Range Rover from Royal in Tucson and I'm very glad that I did. More