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BMW of Towson - Service Center

Towson, MD

4.6
378 Reviews

378 Reviews of BMW of Towson - Service Center

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November 08, 2023

BMW of Towson sets the bar for excellence in customer service, consistently going above and beyond to ensure a world-class experience. From the moment you step into their showroom, their commitment to cu More

by Brian Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Nov 10, 2023 -

BMW of Towson responded

Hi Brian, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

November 07, 2023

ALL I have to say is WOW, just an incredible experience I had with Jim Gugliette. This service advisor has been far but the BEST person I have ever seen working at this location. Owning a BMW for 5 years com More

by Willie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Gugilette
Nov 08, 2023 -

BMW of Towson responded

Hi Willie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

The service was great and the service writers were efficient and extremely cordial Very disappointed that my car was not washed or vacuumed. More

by aroth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
i dont remember
Nov 08, 2023 -

BMW of Towson responded

Hi Aroth, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 06, 2023

Great service experience at Towson BMW. Jim, the service technician that I workded with, was exceptional! More

by jim52bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
Nov 08, 2023 -

BMW of Towson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 04, 2023

Service department always organized and efficient. Excellent with communication regarding repairs and timing. Friendly and courteous associates. More

by Calwheaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina
Nov 05, 2023 -

BMW of Towson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Towson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 30, 2023

The service was excellent, and everything was very well explained. Due to pricing of labor as a standard rate for each item fixed, my actual per hour labor charge was about $400.00 per hour, which seems e More

by Kris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Nov 02, 2023 -

BMW of Towson responded

Hello Kris, we appreciate you taking the time to leave us this feedback. If you would be willing to give us another chance in the future, please reach out to our General Manager at (667) 930-2458. We would appreciate the chance to turn your experience around.

October 26, 2023

Great place to do business. The expectations we're met totally. Service advisor: Jessica Presley explained the work that needed to be done on my X1 perfectly. BMW at 700 Kenil More

by swannjre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Presley
Oct 29, 2023 -

BMW of Towson responded

Hi, thank you for taking the time to leave a review for us at BMW of Towson. We're happy we could meet your expectations! Feel free to stop by if you ever need any more help.

October 19, 2023

The service is exceptional! It is easy to arrange appointments, check in is always prompt and my car is ready when promised. Perfect! More

by sdorsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Meyers
Oct 21, 2023 -

BMW of Towson responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 18, 2023

Service Department got me in on a last-minute appointment and was super quick on servicing the vehicle and getting it back to me. Nothing but praise for the team. More

by waw12561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Davis
Oct 18, 2023 -

waw12561 responded

excellent service

October 17, 2023

Rich Strickland is an incredible asset to this dealer. I have known him for many years and he is the main reason why I bought all my 3 cars ( recently a 2023 X7 and few days ago an X3) and service all my More

by Nassif Soueid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Strickland and Tyler Lanham
Oct 18, 2023 -

BMW of Towson responded

Hello Nassif, we're happy you found our staff to be so supportive during your experience here at BMW of Towson. Don't hesitate to call us if you ever need anything. Be safe on the road!

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