BMW of Towson - Service Center

The service was excellent, and everything was very well explained. Due to pricing of labor as a standard rate for each item fixed, my actual per hour labor charge was about $400.00 per hour, which seems e explained. Due to pricing of labor as a standard rate for each item fixed, my actual per hour labor charge was about $400.00 per hour, which seems excessive. if you ask what the labor rate is they tell you 169-199 depending on type of service. I was also disappointed that they did not wash the car when finished a service that all other dealerships I have dealt with provided. More

Great place to do business. The expectations we're met totally. Service advisor: Jessica Presley explained the work that needed to be done on my X1 perfectly. BMW at 700 Kenil The expectations we're met totally. Service advisor: Jessica Presley explained the work that needed to be done on my X1 perfectly. BMW at 700 Kenilworth Drive in Towson is a great place to have your vehicle service. More

The service is exceptional! It is easy to arrange appointments, check in is always prompt and my car is ready when promised. Perfect! It is easy to arrange appointments, check in is always prompt and my car is ready when promised. Perfect! More

Service Department got me in on a last-minute appointment and was super quick on servicing the vehicle and getting it back to me. Nothing but praise for the team. and was super quick on servicing the vehicle and getting it back to me. Nothing but praise for the team. More

Rich Strickland is an incredible asset to this dealer. I have known him for many years and he is the main reason why I bought all my 3 cars ( recently a 2023 X7 and few days ago an X3) and service all my I have known him for many years and he is the main reason why I bought all my 3 cars ( recently a 2023 X7 and few days ago an X3) and service all my 4 cars there. He is helpful, hard working, and knowledgeable. Always willing to step out and take care of the customer. Tyler Lanham that I have known as a sales person and now finance has dedication to your dealership and ambitions to continue to grow in Autonation. Great personality that makes the customer relaxed and trusting your dealership. Autonation should hold on very tight to those gentleman as they always talk highly about the company. Finally, not to forget, and give thanks to Jesse, who is excellent employee. More

Had a safety recall on my BMW Jessica took care of getting it taken care of and the dealership was very clean. Thanks for the professional service getting it taken care of and the dealership was very clean. Thanks for the professional service More

Not the most efficient use of my time. They told me they would check for leaks and could do it in an hour or less, which was not the case. They merely topped off my fluids and sent me on They told me they would check for leaks and could do it in an hour or less, which was not the case. They merely topped off my fluids and sent me on my way. More

The atmosphere and employees were very pleasant. I was definitely satisfied with the work done. I was definitely satisfied with the work done. More

Went beyond and above, accountable, fair, concise, trully cares, make things right when its not. Willing to work with you. When errors are made. cares, make things right when its not. Willing to work with you. When errors are made. More

The best. Greg was great with my service very happy feelvery comfortable with my new service person Greg was great with my service very happy feelvery comfortable with my new service person More