BMW of Towson - Service Center

This review is shared between sales and service, as it was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my was a coordinated effort. Both the sales manager and service manager were very professional and listened to my concerns. They both understood my concerns, and while they could’ve easily taken another route, they chose to listen and provide a quick resolution. A big shout-out to Jim S., John M., and Greg M.! It’s nice to know a business that prioritizes values and professionalism, as it’s far and few between these days. Towson BMW will get future business from me/my family due to how upstanding they are as a team. More

All Staff at BMW Towson are accommodating, friendly & knowledgeable... They take my concerns seriously & treat me fairly. I have been a Customer for over 30 years, & I will keep coming back. We acquir knowledgeable... They take my concerns seriously & treat me fairly. I have been a Customer for over 30 years, & I will keep coming back. We acquired 2 vehicles in the last 2 years, so both are under warranty, which the Service Advisor handles very well. Greg M., is my Service Advisor. More

Greg Meyers is always a pleasure to work with. My tire had a puncture and there wasn’t a replacement in stock. I was given a loaner 4 series coupe and told it would likely be a few days before the My tire had a puncture and there wasn’t a replacement in stock. I was given a loaner 4 series coupe and told it would likely be a few days before the tire was in. Somehow he was able to get the tire in and installed by the next day. More

BMW of Towson sets the bar for excellence in customer service, consistently going above and beyond to ensure a world-class experience. From the moment you step into their showroom, their commitment to cu service, consistently going above and beyond to ensure a world-class experience. From the moment you step into their showroom, their commitment to customer satisfaction is evident. The knowledgeable staff takes the time to understand your needs, guiding you with expertise and genuine care. Their attention to detail and dedication to providing personalized service not only meets but exceeds expectations. Whether it's sales or service, BMW of Towson proves that they are not just in the business of cars, but in the business of delighting customers. More

ALL I have to say is WOW, just an incredible experience I had with Jim Gugliette. This service advisor has been far but the BEST person I have ever seen working at this location. Owning a BMW for 5 years com had with Jim Gugliette. This service advisor has been far but the BEST person I have ever seen working at this location. Owning a BMW for 5 years coming to this service center nobody can top the patience and understanding this person has. I can't believe he is not the lead service manager here, definitely deserves this position. Side note, I love the Michelin tires he recommended! :) Please don't let this service adviser leave @BMW Towson- I will stay coming here just because of the care I was given. 100% More

The service was great and the service writers were efficient and extremely cordial Very disappointed that my car was not washed or vacuumed. efficient and extremely cordial Very disappointed that my car was not washed or vacuumed. More

Great service experience at Towson BMW. Jim, the service technician that I workded with, was exceptional! Jim, the service technician that I workded with, was exceptional! More

Service department always organized and efficient. Excellent with communication regarding repairs and timing. Friendly and courteous associates. Excellent with communication regarding repairs and timing. Friendly and courteous associates. More

The service was excellent, and everything was very well explained. Due to pricing of labor as a standard rate for each item fixed, my actual per hour labor charge was about $400.00 per hour, which seems e explained. Due to pricing of labor as a standard rate for each item fixed, my actual per hour labor charge was about $400.00 per hour, which seems excessive. if you ask what the labor rate is they tell you 169-199 depending on type of service. I was also disappointed that they did not wash the car when finished a service that all other dealerships I have dealt with provided. More

Great place to do business. The expectations we're met totally. Service advisor: Jessica Presley explained the work that needed to be done on my X1 perfectly. BMW at 700 Kenil The expectations we're met totally. Service advisor: Jessica Presley explained the work that needed to be done on my X1 perfectly. BMW at 700 Kenilworth Drive in Towson is a great place to have your vehicle service. More