BMW of Towson - Service Center

The BMW team at Towson is fantastic, organized, kind, courteous. I appreciated the efficiency and the communication about my vehicle and the loaner vehicle so that I could manage my day. Nick is excellen courteous. I appreciated the efficiency and the communication about my vehicle and the loaner vehicle so that I could manage my day. Nick is excellent! Thank again! More

Chris was excellent and very helpful with a quick solution to my problem. He was kind and polite. solution to my problem. He was kind and polite. More

Great service - unfortunately I had a blow out on one of my cars tires. Limped it into BMW Towson around 9am and luckily got paired with James. He was able to get the tire replaced and delivered back just a my cars tires. Limped it into BMW Towson around 9am and luckily got paired with James. He was able to get the tire replaced and delivered back just after lunch. Jessica also sent a video from the technician showing the underside of my car was in good health. Great service this time and the last few times i've been there! More

Excellent service. They take the time to explain what they did and how the overall condition of the vehicle is. They take the time to explain what they did and how the overall condition of the vehicle is. More

I took my car for service and an oil change but they did not erase the dashboard light, they charged me for the diagnosis of the malfunction of the emergency brake which they knew perfectly well what the pr not erase the dashboard light, they charged me for the diagnosis of the malfunction of the emergency brake which they knew perfectly well what the problem was, since Google shows that it is a common problem for BMW X5, which would cost $2200 there, but in the European cars (not dealer) cost $750, and the last thing when I called to make the appointment for the services I asked for a loaner car which was approved and reserved, and when I got to the dealer they told me that they couldn't lend me the car, so I told them that I had already called and that the reservation for the loaned car has already been made, which they told me that the 800 line operators did not know and that they had made a mistake in offering me the car. In the end, since they were going to charge me for the diagnosis, they decided to give me the car, but of course with a security deposit charged to my credit card asking me for my driver's license, insurance card, etc., I really felt like I was going to steal their car and that they definitely didn't trust me at all, I felt like a criminal. More

I had a great experience doing standard 50000 mile service. It took a little longer than expectred but this was well communicated. service. It took a little longer than expectred but this was well communicated. More

My service adviser Chris was just great- explained everything and was so pleasant. The entire staff was very kind and considerate. everything and was so pleasant. The entire staff was very kind and considerate. More

This dealer is always responsive and helpful. Excellent really! I am happy to recommend them. Excellent really! I am happy to recommend them. More

Worked with Jim as my service advisor. Provided great service and made recommendations as needed! Provided great service and made recommendations as needed! More

Have taken my car in for a sunroof leak 7 times and each time it comes back it is still leaking. They replaced the windshield 3 times and still leaking! They keep putting me in a rental and keep my car fo time it comes back it is still leaking. They replaced the windshield 3 times and still leaking! They keep putting me in a rental and keep my car for weeks and it still is not fixed. Would not recommend to anyone. More