BMW of Towson - Service Center

I have never before experienced such rude customer service representatives in my life. My service technician never contacted me about my car; I was constantly tracking him down for updates. When I add service representatives in my life. My service technician never contacted me about my car; I was constantly tracking him down for updates. When I addressed this with the service manager, he accused me of lying. I was guaranteed many times that the car would be finished the next day and it never was. When I finally got the car back, they hadn't even fixed the problem. The loaner manager had a horrible attitude and was extremely unprofessional and rude. I would never return to this pathetic excuse for a service center. BMW of Towson is a deplorable representation of the BMW brand. More

I had my M3 in for an alignment which was completed to my specs in a timely fashion. My car was promptly returned. No complaints! Bill in parts has always been very helpful. He is always friendly, tak specs in a timely fashion. My car was promptly returned. No complaints! Bill in parts has always been very helpful. He is always friendly, takes time to make sure I'm getting the parts I need and always gives me the best prices. He's active in the local BMW Club and has made a name for himself as a quality guy. Towson BMW is top notch! More

The sales process was fine. Most of the sales people have come from Northwest BMW and really know their stuff. The price was good and their selection is excellent. HOWEVER--- The service department is someth come from Northwest BMW and really know their stuff. The price was good and their selection is excellent. HOWEVER--- The service department is something else. They advertise that you can just walk in with no appointment, but that is not quite true . They send mailers suggesting you get an oil change before that indicated on your service meter, but you can't get it done unless you come in early and leave it. I have had several problems with my car ,and they rarely fix it on the first try. They usually don't have the correct part on hand, even for a service recall. The free loaner is the only thing that makes me put up with this. You can buy your car here, but you're better off servicing elsewhere! More