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BMW of Towson - Service Center

Towson, MD

4.6
374 Reviews

374 Reviews of BMW of Towson - Service Center

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October 14, 2007

This is the worst BMW dealer I have ever experienced. I had my car serviced in Illinois and Florida, and never had any problems. However, after 2 visits to Towson BMW, I am convinced this place conducts fr More

by evunia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike McCormack
May 04, 2006

I have never before experienced such rude customer service representatives in my life. My service technician never contacted me about my car; I was constantly tracking him down for updates. When I add More

by mdbridges
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kristopher Kauserud, Donnie Calderone, Kathleen Tano
January 19, 2006

I had my M3 in for an alignment which was completed to my specs in a timely fashion. My car was promptly returned. No complaints! Bill in parts has always been very helpful. He is always friendly, tak More

by John V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Schofield (parts)
July 11, 2004

The sales process was fine. Most of the sales people have come from Northwest BMW and really know their stuff. The price was good and their selection is excellent. HOWEVER--- The service department is someth More

by BMWfan1111
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
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